Heading 3 Is the Wrong Font. It Should Be Arial 14 Bold

ICAD3218A

Report

Paper template

Paper.dot has the following errors.

·  Heading 3 is the wrong font. It should be Arial 14 Bold.

·  The table of contents is the wrong format. It should be Formal.

Online template

Online.dot has the following errors.

·  There are no navigation icons.

·  There is no Home icon.

·  The table should be centred and the table headings should be formatted using the Table Header style.

Task 1

Positive! Review, Storage, Sign-off and Distribution Checklist

Task

/

Tick

Reviews
Janet Reno
Jack Longley
Julie Rogerson
Karen Kello
Helen Clarke
John Ng
Pete Brown
Sign-off
Angela Olio
George Thompson
Andrew Fong
Geoffrey Lise
Storage
Paste a soft copy of the user documentation in the IT Services Positive! project folder
Email a soft copy of the documentation to George Thompson
Send a hard copy of the user documentation to the IT Help Desk
Distribution
Distribute paper copies of the user documentation to the business units

Task 2

Report

Paper template

Paper.dot has the following errors.

·  Heading 3 is the wrong font. It should be Arial 14 Bold.

·  The table of contents is the wrong format. It should be Formal.

Online template

Online.dot has the following errors.

·  There are no navigation icons.

·  There is no Home icon.

·  The table should be centred and the table headings should be formatted using the Table Header style.

Task 3

Searching for a Customer on Positive!

Enter the Customer’s Telephone Number

You need to know a customer’s telephone number if you want to find their personal details. If you do not know their telephone number, go to Yellow Pages Online and find it.

To search for a customer on Positive! :

·  type their telephone number into the Telephone Number field

·  click on the Search button.

The customer’s personal details will display.

Display the Customer’s Personal Details

The customer’s personal details include:

·  name

·  address

·  telephone number, and

·  the telecommunication services they have.

Print the Customer’s Personal Details

To print the customer’s personal details, click on the Print button. The personal details will print.

Find a new customer

To find a new customer you must perform a new search. Click on the New Search button and you will go back to the Customer Search screen. Enter the telephone number of the new customer and press the Search button.

Task 4

Accessing the Internet

To access Yellow Pages Online, double-click on the Internet Explorer icon from your desktop.

Log on to the Internet

Log on to the Internet following the steps you would normally follow for your own Internet Service Provider.

Go to the Yellow Pages Online web site

Enter the address

To enter the Internet address for Yellow Pages Online, click your mouse on the File option and:

·  Select Open from the drop-down menu

·  Type www.yellowpages.com.au into the Open box field

·  Press [Enter] or click the mouse on Open

Look at the Yellow Pages Online home page

The Yellow Pages Online home page allows you to enter a keyword or business name to find a business address and telephone number.

Screen 1

Ring Ring Report XXX