Overview of the timeframes and processes for residential facilities to manage Quality Indicator data for the National Aged Care Quality Indicator Programme

Collect and record Quality Indicator data*

1. Pressure injuries / 2. Use of physical restraint / 3. Unplanned weight loss
Count all
  • Stage 1
  • Stage 2
  • Stage 3
  • Stage 4
  • unstageable
  • suspected deep tissue injuries.
Undertake a full body assessment of every resident, including respite residents, each quarter. / Count all
  • occurrences where a resident is physically restrained
  • physical restraint devices.
Do not count secure areas and perimeter alarms as restraint for this indicator.
Conduct three observational assessments on all residents on three separate days in a quarter. / Count residents with
  • any unplanned weight loss each month over three consecutive months
  • significant unplanned weight loss (= or > 3 kg) over three months.
Weigh each resident monthly except for residents who are absent, residents receiving end-of-life palliative care, and respite residents.

Record the Quality Indicator data and relevant comments from the assessment of each resident on your facility’s Quality Indicator data collection and recording sheet.

Summarise the Quality Indicator data

Calculate the total for the Quality Indicator data for each indicator from your records and summarise the comments.

Submit the summarised Quality Indicator data

Submit the summarised Quality Indicator data for each indicator, consisting of the totals for each indicator and the summarised comments, to the My Aged Care Provider Portal by the cut-off dates:
Quarter 1 – 21 October
Quarter 2 – 21 January
Quarter 3 – 21 April
Quarter 4 – 21 July

Access Quality Indicator reports

Access the Quality Indicator reports via the My Aged Care Provider Portal. The previous quarter’s reports will be available one month after the end of the quarter.

* Further information about how to use the My Aged Care Provider Portal and examples of Quality Indicator data collection, recording and summary sheets are available in the National Aged Care Quality Indicator Program resource manual for residential aged care facilities, January 2016 edition.

Source: adapted with permission from Victorian Department of Health, 2015, Quality Indicators in public sector residential aged care services, Resource materials, January 2015 edition. Victorian Department of Health & Human Services, Melbourne.