ANN MARGARETH B. ANGELES

Block 291 Bishan Street 24 #02-47, 570291

+6592345584

Objective:

To work in an institution or organization adequate to my experience and educational background, where I can contribute my ability and expertise. Furthermore, grow professionally.

Educational Background:

2003 – 2007Bachelor of Science in Hotel and Restaurant Management

The Philippine Women’s University

Taft Avenue, Manila

1999 – 2003Secondary Education

First year – Fourth year

Immaculate Conception Academy of Manila

Gagalangin, Tondo, Manila

1992 – 1999Primary Education

Kinder – Grade VI

Immaculate Conception Academy of Manila

Gagalangin, Tondo, Manila

Work Experience:

July 12, 2007 – to presentOperations Manager

The Pan Pacific Singapore

7 Raffles Boulevard, Singapore

December 2011 – present Operations Manager

  • Creates an SOP that is effective in day to day operation
  • Communicating openly with both the higher management and line staff
  • Ensuring continuous development of the staff through a performance review

March 2010 – 2011 Assistant Guest Services Manager

  • Supervise the Guest Relations Team and ensure all VIP’s arriving, departing and in house are assisted accordingly
  • Work closely with Executive Office, Department Head , Catering and Events Sales and Housekeeping
  • Oversees staffing and procurement

July 2007 – 2010 Guest Relations Officer

  • Handling all guests requests
  • Preparing VIP’s arrival such as room blocking according to guest preference
  • Ensuring VIP rooms are in tiptop condition prior to arrival
  • Assist VIP’s in checking in and out

On The Job Training:

January 24, 2006 – July 26, 2006Front Office Department: Reception

The Pan Pacific Singapore

7 Raffles Boulevard, Singapore

  • Check-in / Check-out
  • Attend to guest needs

May 6, 2005 – August 13, 2005Front Office Department:Business Services

The Pan Pacific Manila

Malate, Manila

  • Assisted the Front Office Manager with reports
  • Ensuring all correspondents received from the travel agents are created in the system and a copy of acknowledgement is sent back to the travel agents
  • Ensuring all correspondents are filed properly and in order

Seminars Attended:

2011Occupational First Aid + AED

Academiclinic Accredited by Ministry of Manpower

2010Supervisory Skill Builders

Pan Pacific Singapore

Planning and Writing Standard Operating Procedures

Beyond Words Training Pte Ltd

Coaching and Communication Training

Pan Pacific Singapore

March 11, 2005Motivation Towards Job Satisfaction

Seminar Room 3, 2nd Floor

The Philippine Women’s University

Taft Avenue, Manila

January 26, 2005Centerpiece Seminar Workshop

Conrado Benitez Hall

The Philippine Women’s University

Taft Avenue, Manila

December 1 and 2, 2004Participation in the Educational Tour

Asia Brewery

Cabuyao, Laguna

November 17, 2004Bartending and Flair tending Workshop

Seminar Room 2, 2nd Floor

The Philippine Women’s University

Taft Avenue, Manila

July 19, 2003Hotel Tour with Seminar and Demonstration on Fidelio and Bed Making Procedures

Manila Hotel

One Rizal Park, 1099 Manila, Philippines

Awards / Achievement:

November 28, 2011Star Award – Excellent Service Award

Singapore Hotel Association

November 11, 2010Gold Award – Excellent Service Award

Singapore Hotel Association

July 14, 2009Silver Award – Excellent Service Award

Singapore Hotel Association

December 23, 2008Award in Attaining the following industry approved competencies – Handle Guest / Resident Arrival

Singapore Workforce Skills Qualification

2002 – 2003Loyalty Medallist

Immaculate Conception Academy of Manila

Gagalangin, Tondo, Manila

1997 – 1999Conduct Awardee

Immaculate Conception Academy of Manila

Gagalangin, Tondo, Manila

Personal Information:

Skills / Summary of Qualifications:

Computer literate, practiced in Microsoft Office especially in Word, PowerPoint and Excel. Knowledgeable in FIDELIO, OPERA and a quick learner of new soft wares. Proficient in oral and writing in English and Filipino. A team player but can also be a leader, able to handle pressure, driven and persistent.

References:

Mr. Terence Ng

Front Office Manager

Orchard Hotel Singapore

Tel. no. 96382246

Prof. Adalbert Alcaide

Hotel and Restaurant Management Professor / Int’l Training Coordinator

Philippine Institution of Nutrition, Food and Science and Technology

The Philippine Women’s University

Taft Avenue, Manila

Tel. no. +6325254905 / +6392793