ANN MARGARETH B. ANGELES
Block 291 Bishan Street 24 #02-47, 570291
+6592345584
Objective:
To work in an institution or organization adequate to my experience and educational background, where I can contribute my ability and expertise. Furthermore, grow professionally.
Educational Background:
2003 – 2007Bachelor of Science in Hotel and Restaurant Management
The Philippine Women’s University
Taft Avenue, Manila
1999 – 2003Secondary Education
First year – Fourth year
Immaculate Conception Academy of Manila
Gagalangin, Tondo, Manila
1992 – 1999Primary Education
Kinder – Grade VI
Immaculate Conception Academy of Manila
Gagalangin, Tondo, Manila
Work Experience:
July 12, 2007 – to presentOperations Manager
The Pan Pacific Singapore
7 Raffles Boulevard, Singapore
December 2011 – present Operations Manager
- Creates an SOP that is effective in day to day operation
- Communicating openly with both the higher management and line staff
- Ensuring continuous development of the staff through a performance review
March 2010 – 2011 Assistant Guest Services Manager
- Supervise the Guest Relations Team and ensure all VIP’s arriving, departing and in house are assisted accordingly
- Work closely with Executive Office, Department Head , Catering and Events Sales and Housekeeping
- Oversees staffing and procurement
July 2007 – 2010 Guest Relations Officer
- Handling all guests requests
- Preparing VIP’s arrival such as room blocking according to guest preference
- Ensuring VIP rooms are in tiptop condition prior to arrival
- Assist VIP’s in checking in and out
On The Job Training:
January 24, 2006 – July 26, 2006Front Office Department: Reception
The Pan Pacific Singapore
7 Raffles Boulevard, Singapore
- Check-in / Check-out
- Attend to guest needs
May 6, 2005 – August 13, 2005Front Office Department:Business Services
The Pan Pacific Manila
Malate, Manila
- Assisted the Front Office Manager with reports
- Ensuring all correspondents received from the travel agents are created in the system and a copy of acknowledgement is sent back to the travel agents
- Ensuring all correspondents are filed properly and in order
Seminars Attended:
2011Occupational First Aid + AED
Academiclinic Accredited by Ministry of Manpower
2010Supervisory Skill Builders
Pan Pacific Singapore
Planning and Writing Standard Operating Procedures
Beyond Words Training Pte Ltd
Coaching and Communication Training
Pan Pacific Singapore
March 11, 2005Motivation Towards Job Satisfaction
Seminar Room 3, 2nd Floor
The Philippine Women’s University
Taft Avenue, Manila
January 26, 2005Centerpiece Seminar Workshop
Conrado Benitez Hall
The Philippine Women’s University
Taft Avenue, Manila
December 1 and 2, 2004Participation in the Educational Tour
Asia Brewery
Cabuyao, Laguna
November 17, 2004Bartending and Flair tending Workshop
Seminar Room 2, 2nd Floor
The Philippine Women’s University
Taft Avenue, Manila
July 19, 2003Hotel Tour with Seminar and Demonstration on Fidelio and Bed Making Procedures
Manila Hotel
One Rizal Park, 1099 Manila, Philippines
Awards / Achievement:
November 28, 2011Star Award – Excellent Service Award
Singapore Hotel Association
November 11, 2010Gold Award – Excellent Service Award
Singapore Hotel Association
July 14, 2009Silver Award – Excellent Service Award
Singapore Hotel Association
December 23, 2008Award in Attaining the following industry approved competencies – Handle Guest / Resident Arrival
Singapore Workforce Skills Qualification
2002 – 2003Loyalty Medallist
Immaculate Conception Academy of Manila
Gagalangin, Tondo, Manila
1997 – 1999Conduct Awardee
Immaculate Conception Academy of Manila
Gagalangin, Tondo, Manila
Personal Information:
Skills / Summary of Qualifications:
Computer literate, practiced in Microsoft Office especially in Word, PowerPoint and Excel. Knowledgeable in FIDELIO, OPERA and a quick learner of new soft wares. Proficient in oral and writing in English and Filipino. A team player but can also be a leader, able to handle pressure, driven and persistent.
References:
Mr. Terence Ng
Front Office Manager
Orchard Hotel Singapore
Tel. no. 96382246
Prof. Adalbert Alcaide
Hotel and Restaurant Management Professor / Int’l Training Coordinator
Philippine Institution of Nutrition, Food and Science and Technology
The Philippine Women’s University
Taft Avenue, Manila
Tel. no. +6325254905 / +6392793