HSSP89a: Internship and Analysis | Brandeis University | Fall 2016
Tuesday/ Thursdays: 5-6:20pm, TBD
Instructor: Mayada Saadoun, MD, MPH, MSc
Lecturer and internship instructor | Health: Science, Society, and Policy program
Brandeis University, office: Heller G52
E-mail:
Office hours: Tuesday and Thursday 3:4.30pm at G52
Instructor office hours: Tuesdays and Thursdays by appointment
Teaching Assistant: Heba Naim
Email:
TA office hours: TBD
Course overview
In the United States, much of health care delivery, innovation, and reform is dictated by public and private organizations, who seek to increase health care quality, access, and value. Because organizations (and organizational efficiency) is so central to this mission, the Health: Science, Society, and Policy (HSSP) Internship and Analysis course presents a framework for organization analysis, leadership, and management. The course lectures and readings provide you with tools and techniques to develop your leadership skills through group work and reflection. The class would be a safe environment to discuss your internship experience and theories you learned from other HSSP coursework.
Each organization effectively operates if its internal operations and strategy are aligned with its goals and objectives. Together we will examine the strategic design, politics, and culture of organizations and their tools for action. In the class room we will utilize conceptual frameworks, case studies, exercises, and your internship experience to fulfill the course objectives.
Course objectives
As each of you have completed, or currently completing work at a healthcare organization, the main objective of this course is to learn how well is that organization functioning, and to help you understand organization issues.
· Through utilizing analytical frameworks to analyze organization structure, politics, and culture, you will be able to understand organization issues, and how to overcome these issues to achieve more efficiency.
· Through analyzing the structure, politics, and culture of an organization, you will learn how to assess the fit of this organization to its goals.
· Through learning some tactics and different leadership skills, you will learn how to become a change agent inside your organization, to get things done, and to increase the efficiency of your performance.
· Through in class exercise and group work, you will learn how to manage a fair process, and to recognize your leadership and managerial style.
Assignments % of course grade
Pre class preparation (submitting case write ups) 25%
In Class participation 15%
Journal 20%
Final Essay (individual) 25%
Final presentation (group work) 15%
Workload
Success in this four-credit course is based on the expectation that students will spend a minimum of 10 hours per week in preparation for each class (e.g., reading and other required pre-class preparation, and the completion of course assignments). In the case of HSSP89a, time spent at an approved internship also counts as preparation.
Course materials
Harvard Business School Cases (purchased through the coursepack at HBS publishing. Please go to http://cb.hbsp.harvard.edu/cbmp/access/51677206 to purchase the assigned materials.
· Pak Sweets: Managing a Diverse Workforce
· Boldly Go: Character Drives Leadership at Providence Healthcare
· United Airlines: Frequent Flyer Program
· Marie Trellu-Kane at Unis-Cité: Establishing Youth Service in France
· Philip Chase: An Organizational Power
· Riot Games: Can Culture Survive Growth?
Assignment descriptions
Pre-class preparation
Case write-ups are short assignments, from one to two pages, that ask you to apply the course concepts to relevant cases. The main objective of these assignment is to enrich the class discussion, and to increase your participation. There are six case write-ups that you are required to complete as part of your participation grade. Each write-up will be structured around a set of questions posted on Latte.
In-class participation
Individual contribution consists of your presence in class, your individual comments in class discussions. Missing classes affects your participation grade unless it is a medical or family emergency. Please contact me a head of time if you are unable to make it to class.
Journals
Most of you have completed this assignment before the course. If you are completing the journal during the semester, please submit your entries according to the guidelines and schedule provided to you in your internship approval e-mail. Absent any late penalties, you will receive an “A” for your journal.
Final Essay
Final essay is an opportunity for you to demonstrate the skills you acquired through the course by applying them to your own work experience in a healthcare organization. Each student will be required to submit a final essay analyzing the alignment of the strategic design, power and politics, and culture of his internship site to the site’s mission and vision. Or you might pick an issue that you faced during your work experience in your host organization, analyze it critically, and propose a solution.
Final Presentations
Public speaking and teamwork are part of your HSSP experience. By week 2 class will be divided into 6 groups (you will select your group). Each team will present an in-depth analysis on one facet of a healthcare organization (strategic design, power and politics, or culture). The instructor will assign the topics randomly to the groups. Together as a group you will select the site of the analysis (a place that part of the group has interned at). The team, also, will provide a feedback on another team’s presentation.
Each team shall come prepared in session number eleven with clear ideas about the outlines of their final presentation. Please bring any questions you have in mind to the classroom.
How to submit assignments
All assignments should be submitted via Latte. Please make sure the assignment is a Word document, and the title is as follows: Last name_First name_ Assignment title_ Month_Day_Year.
Late policy
All assignments are due by 4:55p.m. on the dates noted on Late. No late assignments will be accepted.
Feedback
On the final essay, the course instructor and the TA will provide feedback using Microsoft Word’s track changes function
Students with disabilities
If you are a student who needs academic accommodations because of a documented disability,please contact the course instructor and present them with your letter of accommodation as soon as possible.If you have questions about documenting a disability or requesting academic accommodations, you should contact Beth Rodgers-Kay in Academic Services (). Letters of accommodation should be presented at the start of the semester to ensure provision of accommodations. Accommodationscannot be granted retroactively.
Brandeis University’s statement on academic integrity
Brandeis University’s 2014-2015 Rights and Responsibilities states:
Every member of the University community is expected to maintain the highest standards of academic integrity. A student shall not submit work that is falsified or is not the result of the student’s own effort. Infringement of academic honesty by a student subjects that student to serious penalties, which may include failure on the assignment, failure in the course, suspension from the University or other sanctions (see Section 20). A student who is in doubt regarding standards of academic honesty in a course or assignment should consult the faculty member responsible for that course or assignment before submitting the work.
Detailed course outline
Week 1
Managing People and Teams
Week 2
Diversity and Individual Differences
Reading: Pak Sweets: Managing a Diverse Workforce, Maria Khan; Zunaira Saqib; Nataliya Farrukh; Fatima Tanvir; Kahaf Pasha, 2016.
Assignment: Answer the online posted questions on late due before class starts.
Week 3
Recognize Your Strengths and Leadership Style
Exercise: MBTI
Reading: Ducker managing oneself.
Week 4
The Role of Character and Values in Leadership
Reading: Boldly Go: Character Drives Leadership at Providence Healthcare, Mary Weil; Chitra P. Reddin, 2015.
Assignment: Answer the online posted questions on late due before class starts.
Week 5
Strategic Thinking and Decision Making
Reading: United Airlines: Frequent Flyer Program, Won-Yong Oh, 2016.
Reading: Decisions 2.0: The Power of Collective Intelligence. Eric Bonabeau. Sloan Management Review. Winter 2009 (optional)
Assignment: Answer the online posted questions on late due before class starts.
week 6
Strategic Design of Organizations: Congruence Model
Reading: Marie Trellu-Kane at Unis-Cité: Establishing Youth Service in France, Julie Battilana; Michel Anteby; Anne-Claire Pache, 2015.
Reading: The Organization as Strategic Design (optional)
Week 7
Power and Influence in Organizations
Reading: Philip Chase: An Organizational Power, Anand Narasimhan; Brett Burgess, 2010.
Assignment: Case write up due before class.
Assignment: Answer the online posted questions on late due before class starts.
Week 8
Organizational Culture and Leadership
Reading: Riot Games: Can Culture Survive Growth? Boris Groysberg; Michael Norris, 2016
Assignment: Answer the online posted questions on late due before class starts.
week 9
Leadership and Fair Process
Video: part of Twelve Angry Men
Reading: Fair Process: Managing in the Knowledge Economy. (Jan 2003) W. Chan Kim & Renee Mauborgne. HBR
WEEK 10
Accountability, Persuasion, and Virtual Teams
Reading: Harnessing the Science of Persuasion. R. Cialdini. HBR, 2001.
Reading: How to Manage Virtual Teams. Siebdrat, Hoegel, and Ernst. Summer 2009 Sloan Management Review.
Week 11
Course Reflection on Your Internship Experience
Please come prepared with a clear outline for your final presentation and bring any questions you have to the classroom.
Assignment: Turn in your individual essay.
week 12
Final Presentations on strategic design/power and politics/culture and fair process
week 13
Final Presentations on strategic design/power and politics/culture and fair process
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Updated: 8/24/16 11:54 PM