USCO Service Operating Procedure

Document Title:
Procuring Parts from Instrument Manufacturing / Effective Date:
February 11, 2014 / Document ID:
USCO-SVC-P 5.05-D
Process Owner:
Jim Schock / Page:
1 of 5

TABLE OF CONTENTS

Section / Description / Page
1 / Purpose / 2
2 / Scope / 2
3 / Related Documents / 3
4 / Forms Required / 3
5 / Definitions/Acronyms / 3
6 / Requirement / 3
6.1 / Field Service Engineer Task / 3
6.2 / Field Service Coordinator Task / 3
6.3 / Requestor/Field Service Coordinator Task / 4
6.4 / Technical Support Task / 4
6.5 / Expeditor Tasks / 4
6.8 / Mail Room Tasks / 4

1  Purpose:

The purpose of this procedure is to define the process for procuring parts for instruments manufactured in Miami and not available through the ORACLE/Finished Goods Control System through Miami Instrument Manufacturing. NOTE: Part numbers requested that are ActControl status in Oracle will NOT be processed using this method.

This procedure is not intended to be used in a MAYDAY situation. Manual part handling and parts availability may prevent next day delivery.

2  Scope:

Applicable Job Roles for Field Service (Check all that apply):

Admin Support / Applications Specialist
Area Mgr / Bio-Safety L (Level) 3&4
Cyto Apps / Cyto DM / X
Cyto FSE / X / Diag DM / X
Diag FSE / X / Document & Data Control Support
DOW Instrument Support Engineer / DOW Service Coordinator
DOW Supervisor / Executive Mgt
IBS FSE / IPM
IRIS App Spec / IRIS FSE / X
Laser & Bio-Safety L 3&4 / LSR App Spec
LSR DM / LSR FSE
LSR Group Mgr / LSR Service Director
LSR Systems Project Mgr – Apps / LSR Systems Project Mgr - Hardware
MR-Deputy Auditor / NPS Chem & Hem
NPS Coag / NPS Coag Apps
NPS IH Apps / NPS Lab Auto Apps Spec
NPS Lab Auto Engagement Mgr / NPS Lab Auto FSE & Hdw Spec
NPS Mgrs / NPS Others
Process Mgr / Project Mgr
Radiation / Radiation & Bio-Safety L 3&4
Radiation Laser & Bio-Safety L 3&4 / Respiratory Bio-Safety L 3&4
Respiratory Laser & Bio-Safety L 3&4 / Respiratory Radiation & Bio-Safety L 3&4
Service Support / TrainRec Admn Support
USCO Mgt


Applicable Job Roles for Call Center (Check all that apply):

Brea / Miami Reception / Chatsworth Call Center Supervisor
Brea / Miami Reception Supervisor / Irving Call Center Chemistry CTS
Brea / Miami Revenue / Irving Call Center CTS
Brea/Miami Revenue Supervisor / Irving Call Center Manager
Brea Chemistry Applications Specialist / Irving Call Center Rapids CTS
Brea Chemistry Call Center CTS / Irving Call Center Supervisors
Brea Chemistry Call Center CTS/MD Rep / Miami Call Center CTS Platform A and B / X
Brea Chemistry Call Center Rapids CTS / Miami Call Center Manager
Brea Chemistry Call Center Stat Spin CTS / Miami Call Center Supervisors
Brea Chemistry Call Center Supervisors / Miami Training Coordinator
Brea Life Sciences Call Center CTS / Miami ACS CTS / X
Brea Life Sciences Call Center Manager /MD Rep / Miami ACS Dispatch
Brea Life Sciences Call Center Supervisor / Miami Senior Data Admin Analyst
Brea Training Coordinator / Customer Coordination Center Coordinator / X
Chaska Call Center CTS / Customer Coordination Center Coord - LS
Chaska Call Center Manager / Customer Coordination Center Coord - Cyto / X
Chaska Call Center Rapids CTS / Customer Coordination Center Manager
Chaska Reception / Customer Coordination Center Supervisors
Chaska Call Center Supervisors / Customer Coordination Center Sys Admin
Chatsworth Call Center CTS / Director of Service Operations

3  Related Documents:

None

4  Forms Required:

USCOSVCP505001 Parts Request for Parts Not in Finished Goods Control System

5  Definitions/Acronyms:

None

6  Requirements:

6.1  The Field Service Engineer will first obtain the correct part number. The first attempt to obtain the part number will be through the National Product Specialists group. If the part number cannot be obtained from the National Product Specialist, contact the appropriate Miami Technical Support Group for assistance.

6.2 The Field Service Coordinator will complete form USCOSVCP505001 Parts Request for Parts Not in Finished Goods Control System with all the necessary information.


6.3 The Requestor/Field Service Coordinator will forward the completed form to the following individuals through Lotus notes or to the E-mail addresses below:

Department / Contact / Email Address
Hematology Technical Support / Ivelisse Villafane / IVillafane @beckman.com
Cytometry Technical Support / Fabiola Flores /
Manufacturing Expeditor / Eric Hernandez /

6.4  Technical Support will review the parts request form for completion and will submit a CARES Add form for the additions of the part to the ORACLE/Finished Goods Control System.

6.5  The Expeditor will update the request form with the estimated value for each part if the request is to be shipped outside the U.S.

6.6  The Expeditor will obtain and package the requested part(s) and deliver the package to the Miami Business Center Mail Room for processing.

6.7  The Expeditor will ensure the parts shipped are charged to the cost center identified in the request form.

6.8  The Mail Room will ensure the part(s) are shipped and all shipping charges are applied to the FedEx / DHL account number specified in the request form.

6.9  The Mail Room will provide the carrier and the waybill number to all email contacts contained within this form.

End of Document

Expanded Document Wrapper Information

LOCATION OF DOCUMENT:
MASTER: USCO Document & Data Control Files
PUBLISHED: Electronic Format / APPROVALS:
SITES APPLICABLE:
See section 2 Scope / Taraneh S Roshan, Senior Manager Quality Assurance Date:
(Electronic Approval on File)
REVIEW CYCLE:
Every Two Years / Tyrone Scott, Director Field Service Date:
(Electronic Approval on File)
WRAPPER ORIGINATOR:
Taraneh S Roshan
DOCUMENT STATUS:
Released
REVISION LEVEL:
D
REVISION RANK:
Major
CHANGE ABSTRACT:
Rev. A – Initial Release as an USCO document. Revised Cytometry Technical Support email address in section 6.3
Rev. B – (22 MAR 12) Revised process owner. Revised section 6.3 contact for Hematology Technical Support. Updated listing of scope, no change to job role assignments.
Rev. C – (25 OCT 12) Updated Purpose, Scope, and Section 6.4. Added TOC.
Rev. D – (11 FEB 14) Process owner change from J. Matteo to J. Schock. Updated section 2, Scope, and added IRIS FSE’s as an applicable job role. Updated section 6.3 with current responsible associates. Edited section 6.9. Updated document wrapper and changed approver from Carmen Guerra to Taraneh Roshan.

The user is responsible for verifying that the Procedure is current.