Job Description
Job Title: Change Analyst
About SLCStudent Loans Company is a non-profit making Government-owned organisation set up in 1989 to provide loans and grants to students in universities and colleges in the UK.We are responsiblefor student support delivery in the UK.
Company Mission
We enable our customers to invest in their futures by delivering secure, accurate and efficient assessment, payment and repayment services.
Company Vision
Our vision is to be valued as a digital, customer-focused, centre of excellence.
Job Details
Overview of department:
This role resides in the Technology Group’s Service Delivery area. This department is responsible for maintaining & providing continual service improvement to the current IT infrastructure/applications as well as transitioning new services into Live.
Grade:G3
Reporting to:Change team leader
Budget Responsibility: N/ALine Management Responsibility: None
Job Purpose:This role is to ensure effective management of change requests from the point of initiation through to completion. Changes analysts assist in prioritising, assessing, planning, scheduling, resourcing and testing changes to ensure maximum benefit with minimal disruption to business operations.
Key responsibilities:
- Ensure RFCs meet agreed standards and follow defined processes.
- Plan, prioritise, schedule and assign RFCs to best suit the demands of business and ITS operations.
- Understand and advise the impact of proposed changes
- Monitor the status of RFCs and take appropriate follow up action where necessary to progress to the benefit of SLC
- Monitor and report on the quality of change delivered to the business.
- Monitor and report on change schedules to ensure ICT can meet demands efficiently and effectively.
- Provide regular and relevant updates to all stakeholders.
- Liaise closely with Incident & Problem Management.
- Participate in the on call rota for out of hours scheduled changes/incidents (and weekend working when applicable).
Knowledge, Skills and Experience:
- ITIL qualified.
- Experience of Change Mgt & technical administration
- Skilled in the creation & management of formal processes and procedures.
- Strong customer orientation
- Exhibits flexibility, initiative and self reliance
- Strong communication skills
- Broad knowledge of technologies; will be working with AIX, Linux, Wintel, VMWare, Red Hat, Cisco, F5, Checkpoint, Oracle, Java, Tomcat amongst many others.
- Strong customer orientation
- Strong analytical and critical thinking skills
- Strong organisational, time management and prioritisation skills
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