Northeast Arkansas SHRM

Northeast Arkansas SHRM

COACHING – DIRECTIVE & SUPPORTIVE

8/9/11 - 3:45PM – 4:45PM

Harvey S. Firestone said: “It is only as we develop others that we permanently succeed.”

·  What is COACHING?

·  Identify someone in your life who was a “COACH” and influenced you.

In a Positive Way The Person’s Name In a Negative Way

Characteristics of Person

·  Understanding Individual Needs: (Different types of people) I suggest you categorize your direct reports.

Unable and Unwilling No skills & Bad Attitude

Unable and Willing No skills & Good Attitude

Able and Unwilling Good Skills but Bad Attitude

Able and Willing Good Skills and Good Attitude

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DIRECTIVE COACHING SUPPORTIVE COACHING

Telling People what to do Asking people for their ideas

Making decisions for others Allowing others to participate in decisions

Completion of task – High Priority Employee satisfaction – High Priority

Concern for effectiveness Concerned with team relationships

Emphasize deadlines Team involvement

Specific – How to do job Team input – How to do job

Restrictive – Rules Driven Freedom – Vision Driven

Praise as a reward Praise as a motivator

Relate this back to the type people who influenced you.

What type coaching was most prevalent in the relationship? Directive or Supportive?

Coaching Sidetracks:

·  Other people are doing the same thing

·  It’s not my responsibility

·  Well, I’ll try harder

Accountability:

·  Require specific behavior change

·  Dismiss focus on other people’s behavior and redirect back to their behavior

·  Focus on helping the individual be more successful in the job

Coaching Guidelines:

·  Avoid generalizing behaviors. (“You always do…..”)

·  Focus on behaviors, not the person.

·  Stay in discussion of the present behavior.

·  Use I/we language to reduce defensiveness

·  Discuss specific solutions, not sidetracks

Utilizing Dale Carnegie Human Relations Principles in Coaching:

·  Challenge for tomorrow & beyond.

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