Jennifer Ramos
1445 Nelson Avenue, Bronx, NY 10452
(M) 917-645-8547
Summary of Qualifications
Administrative
· Effective in working in high traffic environment.
· Proficient in scheduling and maintaining all calendar items such as mail, travel arrangements, and time and expense reports.
· Efficient in answering calls, including screening of incoming calls.
Computer
· Experience in using Microsoft Office, QuickBooks, CRM Systems, A CAD, Number Crunchers, ESIMS, TutorTrac, AdvisorTrac, CUNY First Titanium Software QuadraMed, Sorian, Nash & large databases. Type 75-90 wpm.
· Comfortable working in Windows and Internet environments.
· Able to learn new computer programs and applications quickly, with minimal instruction and supervision.
Communication and Interpersonal
· Enjoy working with details and completing assignments accurately and on time.
· Adept in customer relations with ability to problem solve.
· Interact well with peers and enjoy meeting new people.
Experience
*New York City Health & Hospital Corp., New York, NY 2014-Present
Clerical Associate Level III/Nursing department
· Perform clerical duties in relations to records, files, invoices, using procedures including data control coding.
· Checks records for accuracy of information and for conformity with established policy and procedures.
· Verifies the information on records or forms against information in a computerized record system.
· Classifies/codes/indexes transactions, files, records, correspondence, and forms according to their contents using a standard/prescribed classification system.
· Contacts other work units or external organizations in person or by mail or phone to provide data or information that has been requested.
*John Jay College of Criminal Justice, New York, NY 2012-Present
Intake Specialist for Director/ Counseling Faculty of SEEK department
· Collect and compile data, perform data entry, and run reports.
· Support and Assist Director and Counselors with special projects.
· Facilitate small group sessions to assist students in their transition to college.
· Work closely with admissions and financial aid staff to advise new students.
· Attend trainings and professional development workshops.
· Responsible for customizing Titanium software.
· Complete other advising duties as requested such as track retention, authorize add/drops, and conduct degree audits.
*John Jay College of Criminal Justice, New York, NY 2008- 2012
College Assistant for Director/Coordinator of SEEK department
· Provide timely, courteous and knowledgeable responses to information request, screen and transfer calls, and prepare official school correspondence.
· Prepare and coordinate timesheets for 45 tutors on a weekly basis.
· Compile department statistics and data under requirements of the Program Coordinator.
· Schedule and monitor appointments for students and staff using TutorTrac Software.
*ACI, Inc. /Cosmetic Department, New York, NY 2003 - 2008
Inventory Coordinator for CEO
· Responsible for organizing product instructions, description, and cost for all vendors.
· Created purchase orders for various vendors using NumberCrunchers and Quickbooks.
· Initiate, investigate and respond to shipping carrier claims.
· Place orders with vendors, drop shippers and manufactures.
· Liable for office supplies, equipment, and car services.
· Controlled and distributed petty cash for company’s travel needs.
*Register.com, Inc. /Customer Service Department, New York, NY 2000 - 2003
Executive Assistant for Vice President & Director of Customer Service Department
· Resolved transaction declines and addresses verification errors.
· Managed customer inquiries left via voicemail or email.
· Input tracking information into company’s database.
· Coordinated calendars, expense reports and travel arrangements for management.
Education
New York City College of Technology 2010-Present
Expected Graduation 5/2016 – Major- B.S. Human Services
Katharine Gibbs School of New York 2005-2007
Degree Awarded 9/2007 – Major – A.A. Office Administration
Dean’s/Honor’s List 2005-2007
Certification
Internship
DeLotto & Farjardo, LLP/Real Estate Law Firm, New York, NY 2007
Legal Assistant
· Prepared legal documents such as rent demands, petitions, warrant applications, notices of entry, and affidavits of service.
· Filed documents with various courts and obtained documents form City and State agencies in preparation for trial.
· General office duties such as answered phone lines, organized office, and filed papers.
*References Furnished Upon Request