Proponents Should Respond to the Questions Under Each Heading Clearly and Concisely

QUESTIONNAIRE

Proponents should respond to the questions under each heading clearly and concisely.

This questionnaire is provided in Microsoft Word format and the table is expandable.

Please limit your response to 10 pages (plus Appendix if needed).

Through the information provided in your response, the City of Nanaimo expects to gain an in-depth understanding of the proponent’s experience, capabilities and capacity to provide the goods and services outlined herein.

1.0 Experience, Reputation and Resources

Q1: Describe the location of branches, background, years of business under the current legal entity, stability and structure of the Proponent.
A1:
Q2: Provide an executive summary describing the Proponent’s relevant experience and qualifications in delivering the Services required by the RFP, including SAP certifications.
A2:
Q3: Describe Proponent’s experience supporting local governments:
A3:
Q4: Provide information on the following:
1.  Total number of full time salaried employees working for the organization
2.  Total number of people working under contract for the organization
3.  For each of the following SAP functional areas, provide the total number of full time salaried employees, and the total number of people working under contract, qualified in providing functional and/or business analysis services:
a.  FI/CO
b.  MM
c.  Workflow
d.  ABAP
e.  BPC
f.  PS
g.  AA
A4:
Q5: Provide information on the background and experience of all key personnel proposed to undertake the Services:
A5:
Q6: Provide information on the background and experience of all sub-contractors proposed to undertake a portion of the Services such as; description of services, sub-contractors name, years of working with Proponent, contact information:
A6:
Q7: Describe three (3) specific examples of recent engagements by the Proponent as the client’s SAP Canada Certified Support Partner that required the performance of services similar to the Services described in this RFP (to the extent possible). In each case, the Proponent
should identify:
a.  Services and client name;
b.  Scope of services provided;
c.  Outcomes;
d.  Services term/ start and completion dates;
e.  Names of key personnel involved in the Services who will be available to perform similar services for the City; and
f.  Contact reference information, phone number and email address of an individual from each client who can provide details and feedback regarding the services performed by the Proponent. The City may contact these references.
A7:

2.0 Technical Approach and Methodology

Q1: Provide a narrative that illustrates an understanding of the City’s requirements and Services and the general approach and methodology that the Proponent would take in performing the Services:
A1:
Q2: Describe what services the Proponent will provide as part of the annual support fees.
A2:
Q3: Describe, in detail, how service calls are handled by the Proponent. Include complete workflow for call management (City - to SAP partner - to SAP) as well as Service Levels provided as part of support.
A3:
Q4: Provide one or more examples of when advice from the Proponent to a customer resulted in a reduction in software licensing costs and/or annual maintenance fees to the customer. Indicate whether this advice was customer-requested or provided on your own initiative.
A4:
Q5: Describe how the City’s spending on SAP annual maintenance fees may be optimized. If appropriate, identify opportunities for mapping legacy license types to new license types, or any other licensing strategies (e.g. license reductions, downgrades) you may recommend for ensuring maximum value at the lowest cost to the City.
A5:
Q6: Provide a description of any relevant “value add” items your organization can deliver.
A6:

3.0 Pricing Proposal

Information on the City’s current licensing and consulting use can be found in the appendices. All pricing must be in Canadian dollars exclusive of GST.

Q1: Provide a firm quotation for annual maintenance fees for our existing licenses for Year 1 of this contract, and a pricing model to be applied to Year 2 and Year 3 annual maintenance fees.
A1:
Q2: Provide rates for consulting services that may be requested on an as needed basis in the following areas:
a.  FI/CO
b.  MM
c.  Workflow
d.  ABAP
e.  BPC
f.  PS
g.  AA
A2:
Q3: Provide a sample of both SAP Support and Services contracts as a basis of negotiation.
A3:

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