Los Angeles Valley College

Service Outcomes Assessment Report

Service Area: CalWORKS Program Semester/Year: Spring’13

Division: Academic Affairs

Submitted by: Kristine P. Aslanyan; Counselor Service Area Supervisor: Ellie Rabanie; Director

Service Outcome Assessed / 1.  CalWORKs Program provides direct services to students who are referred by Department of Public Social Services to enroll in vocational training and/or remedial courses.
a.  Direct services: intake/orientation, completion of all required documents to DPSS, and career/academic counseling.
Description of Assessment Method
a.  Describe the assessment tool (e.g., survey, document analysis, service tracking, etc.)
b.  Describe how the data was analyzed (rubric elements, etc.). Attach rubric if applicable.
*** Please keep all data for at least 3 years. / a.  CalWORKs Roster of Fall’12 semester was used to note number of participants referred by Department of Public Social Services to enroll in vocational training and/or remedial courses. To track Orientation, the Counselor and Coordinator keep sign-in logs. To track services, copies of all documents processed for students are kept in their file.
b.  For Orientation, sign-in logs were cross referenced with CalWORKs Roster for new students during Fall’12. To track services, folders were checked for services provided.
Description of Sampling Methodology
a.  If a survey was conducted, who was the survey sent to and what was the response rate?
b.  If document analysis, how were the documents or files selected?
c.  If service tracking, what services and for what period of time? / a.  N/A
b.  CalWORKs Roster to note total number of students served in Fall’2012 semester and student folders.
c.  To track services, of 511 active GAIN participants 51 files were selected by choosing every 10th file starting at number 3. Each participant in the CalWORKs Program has a folder in which all types and dates of services are noted.
Collaborative Review
a.  Describe the norming process and how inter-rater reliability was achieved (if applicable).
b.  Describe which personnel were involved in the data analysis process. What is the total number of personnel in this area? / a.  Counselor and Case Manager reviewed the folders and compared outcomes.
b.  CalWORKs Director, Counselor, Coordinator and Case Manager.
Assessment Results
a.  Describe the relevant findings according to the criteria set by the assessment tool. (e.g., report results according to rubric evaluation criteria)
b.  To what degree was the service outcome achieved? / a.  CalWORKs served 511 students in Fall’12 semester based on CalWORKs Roster which gets updated weekly for state data reported purposes.
b.  Of the 511 students, 148 were referred to CalWORKs for Fall’12 semester. Of 148 students, 53 students attended the CalWORKs Orientation. 36%
Of 511 files, 51 files were selecting by pulling every 10th file starting at number 3.
39 out of 51 files had Student Education Plans, 76%
48 out of 51 files had DPSS required paperwork; 94%
How Results were Used for Service Improvement
a.  Describe how the results are going to be used for the improvement of the service or institutional effectiveness based on the data assessed.
b.  Describe how results will be shared with others in the service area. / a.  The outcomes were shared in Staff Meetings and Annual Retreat. Upon discussion it was suggested to require all new CalWORKS participants attend CalWORKs Orientation sessions and offer Orientations at 2 different times to serve morning and afternoon students.
b.  Procedures will be outlined for staff to follow.
Comparison to last Assessment Cycle Results (if this is the first time the service was assessed, leave this section blank)
a.  Please state the improvement plan that was included in the report from your last assessment cycle.
b.  What changes were implemented from the last cycle’s improvement plan? What changes, if any, were made that were not included in the improvement plan? What changes, if any, were made to the assessment process?
c.  How are the results from this cycle similar to or different from the results from the last cycle? / CalWORKs SSO –s were revised in February of 2013. Comparisons will be made for future assessment cycles.

Insert Rubric or Assessment Tools below: