JEFFERSON S. PASCUA
Khalid Bin Waleed Street, Bur Dubai

Dubai UAE
Mob: 055-8330484
Email:

OBJECTIVE: Be part of the company where I can share and contribute my academic, ability and skills based on my experiences and knowledge.

ACHIEVEMENTS:

Recognized as Top Customer Service Consultant for the 3rd quarter of ANZ financial year 2013.

Recognized as Cost Buster for the 3rd quarter of ANZ financial year 2013.

Recognized as Top Processor for the 2nd quarter of ANZ financial year 2013.

Recognized as Best Cashier for the Year 2011.

WORK EXPERIENCE:

National Bank of Abu Dhabi

ADNP – Property Management - Dubai

Emaar Business Park Building #4, Sheikh Zayed Road , Dubai, UAE – November 2013 – to Present

Property Administrator

Responsibilities:

  • Maintaining and updating company’s KPI Reports for both Dubai & Northern Emirates branch.
  • Responsible forissuing EJARIcontract for all of Residential & Commercial Properties.
  • Responsible for Bank Deposits preparation of both Cash & Cheques on daily basis.
  • Generating and preparation of Property Management reports as needed and requested by management.
  • Responsible for tenant’s New and Contract’s Renewal, payments and contract finalization.
  • Handles preparation of tenant’s Security Deposit & Rent refund.
  • Assisting with the data input of all properties into the YARDI system.
  • Ensures data accuracy and validation of all transactions in YARDI System.
  • Assisting the managers on company’s operation.
  • Responsible for generating and uploading of electricity and maintenance invoices for all Dubai & Northern Emirates properties in YARDI System
  • Coordinates with Facility & Finance departments with regards of management and tenant’s request and issues.
  • Ensures client’s satisfaction and handles queries and complaints escalation.

Australia and New Zealand Banking Group Limited

27th Floor MDC Tower, Eastwood, Libis Quezon City, Philippines – July 2012 to August 2013

Customer Service Consultant

Responsibilities:

  • Responsible for managing life insurance Accounts.
  • Ensures the accuracy of data enrollment into the FELIXsystem.
  • Responsible for the Data Entry Processing with outstanding accuracyand production targets.
  • Gathering and extracting information from the source documents, and performing data analysis.
  • Providesassistance and training’s with the newly hired backofficeconsultant.
  • Provides administrative support with the Team Leader and Wealth InsuranceManager.
  • Resolve account service issues and respond to client inquires promptly and effectively.
  • Communicates with the Financial Adviser’s onshore to eliminate discrepancies with the e-apps.
  • Handles customer’s concern via phone calls and emails.
  • Adhere to operational controls, including AML and Risk Compliance, legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets.

Prudential Guarantee and Assurance Inc. (Insurance Company)

Legaspi Village, Makati City, Philippines–July 2010 to July 2012

Treasury Cashier

Responsibilities:

  • Position in the counter section for cashiering purposes.
  • HandlingDirect and Remittance payments of various brokerage and individual client.
  • Maintains Accounts Receivablecollections inventory.
  • PerformsReconciliation ofBank and Treasury’s Daily Cash Report.
  • Ensure that all payment transactions are accurately and timely processed into the system.
  • Enter customers' transactions into the PHOENIX system and issuingcomputer-generated receipts.
  • Responsible for managing remittances of biggest dealership and bancassurance account.
  • Responsible for managing Post-Dated Chequesand preparation of Petty Cash Vouchers.
  • Handles administrative/office support, answering phone calls and visitor’s enquiries.

SKILLS:

Computer-literate performer with extensive software proficiency covering wide variety of applications.

Confident, hard-working employee who is committed to achieving excellence.

Highly adaptable, mobile, positive, resilient, patient risk-taker who is open to new ideas.

Innovative problem-solver who can generate workable solutions and resolve complaints.

Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.

Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation.

EDUCATION:

NORTHEASTERN COLLEGE

  • Bachelor of Science in Information Technology– 2010

PERSONAL DETAILS:

  • Date of Birth: June 13, 1991
  • Marital Status: Single
  • Language Proficiency: English/Tagalog

REFERENCES:

  • Ms. Guiomar Sneifer

Head of Real Estate Portfolio, National Bonds – Contact No.: 0506558949

  • Mr. Marwan Khalil

Leasing Manager, Abu Dhabi National Property – Contact No.: 0529664111

  • Mr. Hamid Malik

Managing Director, Malik Properties - Contact No.: 0552452725