AIDS FOUNDATION OF CHICAGO

CARE TEAM CONTACT SHEET-2017

Bashirat Osunmakinde
Senior, Director of
312-334-0951 (ext 511) / Contact Bashirat for:
  • Ryan White program expectations and requirements
  • Part B programmatic questions
  • Receipt of service utilization
  • Part B Advisory Board locations and frequency
  • Ryan White Part-B Advisory Board and Part-B reps
  • Provide Database issues, trainings, reports, etc.

Roman Buenrostro
Director of Special Projects

312-334-0960 (ext 521) / Contact Roman for:
  • Access to Care projects such SOM, and Early Intervention Services
  • AmeriCorps program expectations, requirements, reports, etc.
  • Resources Specialist program expectations and requirements
  • DRS program expectations that cannot be answered by the DRS Manager
  • Training questions
  • Submitting training credit forms
  • Submitting new higher forms and resumes
  • To schedule case management presentations

Charlotte Detournay
Senior, Ryan White Program Manager

312-784-9063 (ext 396) / Contact Charlotte for:
  • Provide technical assistance
  • Payment Requests
  • Quality Assurance
  • Site Visits

Michael Grego
Client and Data Services Manager

312- 784-9089 (ext 343) / Contact Michael for:
  • Technical assistance for DRS program
  • DRS program billing issues
  • Technical assistance for Client Track and Provide databases
  • Grievance Officer for client-related issues
  • Part A quarterly reports

Angela Jordan
Intake & Referral Manager

312-334-0954 (ext 514) / Contact Angela for:
  • Referral to Medical, Supportive or DRS case management services
  • Basic questions regarding ClientTrack or Provide
  • Sign language and foreign language translation requests
  • Community HIV/AIDS presentations
  • Consumer Advisory Group related questions
  • PACPI program regulations. Angela is the AFC liaison for the PACPI case managers
  • Community HIVAIDS presentations

Ruth Rodriguez

312-334-0952 (ext 512) /
  • Referral to Medical, Supportive or DRS case management services
  • Basic questions regarding ClientTrack or Provide

Alex Rhodes
Linkage to Care and Retention Associate

312-922-2322 (ext 536) / Contact Alex for:
  • Questions related to peer training programs
  • Assistance with Consumer Advisory Groups
  • Taxi services PIN numbers
  • Ventra and gas card requests
  • Taxi services issues

Certification Specialists
Aziza Nassar

312-334-0943 (ext 107)
A’sta Crawford-Harwell

312-690-8864 (ext 225) / Aziza for:
  • Scheduling on-site assessments/re-assessments to certify self-sufficient clients in Provide
  • Creation of care plans for clients already accessing Medication Assistance Program /Premium Assistance Programs
  • Technical assistance with Provide database
  • Processing out of pocket cost for self-sufficient clients
  • Emergency transportation cards and food vouchers
  • Medication and Premium Assistance program applications
  • Client registration in Provide

Resource Specialists
Jemeika Hicks

312-690-8854
Tania Manrique

Alex DeLakis

312-334-0908 (ext 106) / Contact Jemeika and Juan for:
  • Scheduling on-site completion of emergency financial assistance applications
  • Referral needs
  • Emergency transportation cards and food vouchers
  • Medication and Premium Assistance program applications
  • Client registration in Provide

Medical Benefits Manager
Matthew Frahm

312-784-9071
Medical Benefits Coordinators:
Al Herrod

312-784-9075 (ext 350)
Eduardo Villanueva

312-784-9085 (ext 741) / Contact the Medical Benefits Coordinators for:
  • Questions related to health insurance programs
  • Questions related to eligibility for Medicaid, Medicare, Health Insurance Marketplace (HIM), and ADAP
  • Assistance in understanding HIM plans, managed care options, and navigating ADAP applications
  • Trainings for case managers and clients regarding Marketplace, Medicaid and ADAP in Cook and Collar regions
  • Complaints or grievances about the programs above
  • Clients, case managers, and public in general will be able to call the hotline for detailed information. The hotline number is: 312-784-9060

Training Staff
Mara Williamson
Training Specialist

312-334-0958
Reginald Glover
Training Associate

(312) 690-8869 / Contact the Training staff for:
  • Any questions related to AFC facilitated or outside trainings
  • Technical assistance on how to submit training credit request forms
  • To obtain training certificates
  • Need to confirm training location, date etc.
  • To sign up for case management competencies trainings

Joel Ritsema
Associate Director of REDS

312-784-9070 (ext 318) / Contact Joel for:
  • Questions or issues related to data input or retrieval from ClientTrack (including login problems)
  • Technical assistance/error reporting in ClientTrack
  • Receive reports on information that was entered into the database

Other Important Numbers
CARE Team fax number:
312-784-9052
DRS billing fax number: This number is to be use ONLY to submit DRS billing information
312-334-0924
Insurance Hotline: Questions related to eligibility for Medicaid, Medicare, Health Insurance Marketplace (HIM), and ADAP
312-784-9060