B7Y5 04 (HSC336)Contribute to the prevention and management of abusive and

aggressive behaviour

Elements of competence

HSC336.1 / Contribute to the prevention and management of abusive and aggressive behaviour
HSC336.2 / Deal with incidents of abusive and aggressive behaviour
HSC336.3 / Contribute to reviewing incidents of abusive and aggressive behaviour
About this Unit

For this Unit you need to contribute to the prevention and management of abusive and aggressive behaviour. When abusive and aggressive behaviour occurs, you need to deal with, and help in the review of, incidents within statutory and agency frameworks.

Scope

The scope is here to give you guidance on possible areas to be covered in this Unit. The terms in this section give you a list of options linked with items in the performance criteria. You need to provide evidence for any option related to your work area.

Communication: language and speech; actions, gestures and body language; space and position.

Actions taken to maintain calmness and safety: explain your actions to individuals even when individuals do not appear to understand the explanations or be listening to them; divert the individual(s) to other activities; take preventive action to stop the individual when there is direct risk;seek help from other workers.

Triggers to abusive or aggressive behaviour: interactions between individuals; behaviours towards or in the vicinity of the individual; environmental factors; personal or social aspects of the individual’s life.

Assistance and support: to manage the aggressive and abusive behaviour safely; for first aid.

Those involved in incidents may be: the individual; the people who were the targets of the aggressive and abusive behaviour; other people who are significant to the individual; other workers.

Evidence Requirements for the Unit

It is essential that you adhere to the Evidence Requirements for this Unit – please see details overleaf.

SPECIFIC Evidence Requirements for this unit
Simulation:
  • Simulation is NOT permitted for any part of this unit.

The following forms of evidence ARE mandatory:
  • Direct observation: Your assessor/expert witness must observe you in real work activities which provide some of the performance criteria for all elements in this unit.
  • Reflective Accounts/professional discussion - These will be a description of your practice in particular situations and reflecting on the reason (s) for you practicing in that way. This will probably be in relation to the individuals you work with and their day to day lives. How you promote equality, diversity and rights should be evident.

Competence of performance and knowledge could also be demonstrated using a variety of evidence from the following:
  • Questioning/professional discussion: may be used to provide evidence of knowledge, legislation, policies and procedures which cannot be fully evidenced through direct observation or reflective accounts. In addition the assessor/expert witness may also ask questions to clarify aspects of your practice.
  • Expert Witness: A designated expert witness may provide direct observation of practice, questioning, professional discussion and feedback on reflective accounts.
  • Witness testimony: can be a confirmation or authentication of the activities described in your evidence which your assessor has not seen. This could be provided by a work colleague or service user.
  • Products: These can be any record that you would normally use within your normal role e.g. minutes of staff meetings, review meetings, care plans, records and relevant reports eg accident/incident reports. NB-Confidential records do not require to be included in your portfolio of evidence. These can remain where they are normally stored and checked by your assessor and verifier. If included, they must be anonymised. These may also be assignments/projects:You may have already completed an assignment or project (for example during an HNC, NC, VRQ or BTec course). You could also use evidence of previous in-house training courses or programmes for which you have completed an assessment-eg moving and handling, First Aid and Strategies for Crisis Intervention and Prevention. (SCIP)

GENERAL GUIDANCE
  • Prior to commencing this unit you should agree and complete an assessment plan with your assessor which details the assessment methods you will be using, and the tasks you will be undertaking to demonstrate your competence.
  • Evidence must be provided for ALL of the performance criteria ALL of the knowledge and the parts of the scope that are relevant to your job role.
  • The evidence must reflect the policies and procedures of your workplace and be linked to current legislation, values and the principles of best practice within the Care Sector. This will include the National Service Standards for your areas of work and the individuals you care for.
  • All evidence must relate to your own work practice.

Knowledge specification for this unit

Competent practice is a combination of the application of skills and knowledge informed by values and ethics. This specification details the knowledge and understanding required to carry out competent practice in the performance described in this Unit.

When using this specification it is important to read the knowledge requirements in relation to expectations and requirements of your job role.

You need to provide evidence for ALL knowledge points listed below. There are a variety of ways this can be achieved so it is essential that you read the ‘knowledge evidence’ section of the Assessment Guidance.

You need to show that you know, understand and can apply in practice: / Enter Evidence Numbers
Values
1 How the principles of equality, diversity and anti-discriminatory practice have been applied to work undertaken.
2 The ways in which stereotyping and discrimination might affect risk assessment and how to guard against this.
Legislation and organisational policy and procedures
3 The specific UKlegislation which relates to the work undertaken and how this has been taken into account.
4 Any particular factors relating to the agency’s policies and practices which have affected the work undertaken.
Theory and practice
Working to improve individual practice:
5 How to evaluate your own competence when at work and decide when further support and expertise are needed.
Working with individuals and groups:
6 The ways in which individuals communicate by behaviour as well as through language and how different forms of behaviour can be interpreted.
7 Constraints to effective communication (interpersonal, physical and environmental).
8 Methods of establishing contact which are likely to maximise productive engagement with individuals and minimise unproductive interventions.
9 The ways in which feelings of anger and frustration can be displaced from their original source to those in authority and how to deal with this.
10 The difference between aggression and assertiveness.
11 The possible reasons for different sorts of behaviour occurring, especially those which may be viewed as aggressive or abusive.
12 The effects which your own behaviour may have on others.
13 The ways in which individuals’ culture and gender influence your practice.

HSC336.1Contribute to preventing abusive and aggressive behaviour

Performance criteria
DO / RA / EW / Q / P / WT
1You communicate with others in a manner which:
(a)is appropriate to them
(b)encourages an open exchange of views and information
(c)minimises any constraints to communication
(d)is free from discrimination and oppression
(e)acknowledges the rights of everyone present and is supportive of those rights.
2You maintain the environment in a way which encourages meaningful interactions.
3You take actions to maintain calmness and safety in a manner which minimises any restriction of movement and which does not deny people’s rights.
4You take appropriate action to prevent triggers to abusive or aggressive behaviour occurring and to enable individuals to find alternative ways of expressing their feelings.
5You protect potential victims at whom the behaviour may be directed.

DO = Direct ObservationRA = Reflective AccountQ = Questions

EW = Expert Witness P = Product (Work)WT = Witness Testimony

HSC336.2Deal with incidents of abusive and aggressive behaviour

Performance criteria
DO / RA / EW / Q / P / WT
1You take constructive action to minimise identified abusive and aggressive behaviour which is consistent with:
(a)any inherent risks
(b)the maintenance of effective working relationships
(c)agency policy and procedures
(d)evidence of effective practice
2You acknowledge opposing interests and take constructive action to address them.
3You take prompt action to protect those at whom the abusive and aggressive behaviour is directed.
4You take constructive action to defuse abusive and aggressive behaviour.
5You call for any necessary assistance and supportwithout delay.
6You act in a manner which is likely to promote calm and reassurance and make this clear to all involved.
7You manage physically aggressive behaviour in ways which are consistent with statutory and agency requirements and use the safest possible methods for:
(a)the individual
(b)you
(c)others
8You complete records accurately and clearly and store them according to agency requirements.

DO = Direct ObservationRA = Reflective AccountQ = Questions

EW = Expert Witness P = Product (Work)WT = Witness Testimony

HSC336.3Contribute to reviewing incidents of abusive and aggressive behaviour

Performance criteria
DO / RA / EW / Q / P / WT
1You encourage those involved in incidents to contribute to reviewing the incident.
2You offer time, space and support so that everyone involved can express their feelings and examine their behaviour.
3You explore constructively with everyone involved the reasons for, and consequences of, the abusive and aggressive behaviour.
4You make referrals to the appropriate people if specialist help is required.
5You make clear and constructive contributions to team discussions about incidents of abusive and aggressive behaviour and agency practice in dealing with them.
6You manage your own feelings aroused by the incident in a way which recognises your right to have such feelings and recognises that not all incidents are capable of prevention.
7You complete records accurately and clearly and store them according to agency requirements.
8You provide accurate and clear information to others so that issues and needs can be addressed.

DO = Direct ObservationRA = Reflective AccountQ = Questions

EW = Expert Witness P = Product (Work)WT = Witness Testimony

To be completed by the Candidate
I SUBMIT THIS AS A COMPLETE UNIT
Candidate’s name: ……………………………………………
Candidate’s signature: ………………………………………..
Date: …………………………………………………………..
To be completed by the Assessor
It is a shared responsibility of both the candidate and assessor to claim evidence, however, it is the responsibility of the assessor to ensure the accuracy/validity of each evidence claim and make the final decision.
I certify that sufficient evidence has been produced to meet all the elements, pcSAND KNOWLEDGE OF THIS UNIT.
Assessor’s name: …………………………………………….
Assessor’s signature: ………………………………………....
Date: …………………………………………………………..
Assessor/Internal Verifier Feedback
To be completed by the Internal Verifier if applicable
This section only needs to be completed if the Unit is sampled by the Internal Verifier
Internal Verifier’s name: ……………………………………………
Internal Verifier’s signature: ………………………………………..
Date: ……………………………………..…………………………..

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Unit: B7Y5 04 (HSC336) Contribute to the prevention and management of abusive and aggressive behaviour