Service Feedback Form

Thank you for helping us to improve the way we serve you. We are dedicated to continuously improving our systems and processesin order to provide the highest standard of customer service.

This survey should only take a few moments to complete. The scale is in relation to how appropriate the question is to your opinion (1 = very low and 10 = very high).

You are our focus; we are committed to providing a centric service that exceeds your needs and expectations.

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Service Feedback Form

PLEASE SAVE THIS FORM TO YOUR HARD DRIVE AND THEN COMPLETE THE SURVEY
Accredited Partner Centre Name (OPTIONAL):
Very LowVery High
12 3 4 5 678 910
Please check the box below the appropriate number.
  1. How do you rate the overall experience with NCC Education so far?
/ 1 2 3 4 5 6 7 8 9 10
  1. How easy was it to contact the appropriate department relevant to your enquiry?
/ 1 2 3 4 5 6 7 8 9 10
  1. How satisfied were you with the speed in which NCC Education responded to your enquiries?
/ 1 2 3 4 5 6 7 8 9 10
  1. Was your enquiry made to NCC Education answered/resolved?
/ 1 2 3 4 5 6 7 8 9 10
  1. How would you rate the service provided by our Customer Service Executive?
/ 1 2 3 4 5 6 7 8 9 10
  1. How would you rate the service provided by our Finance Department?
/ 1 2 3 4 5 6 7 8 9 10
  1. How would you rate the service provided by our Regional Office?
/ 1 2 3 4 5 6 7 8 9 10
  1. Overall, how satisfied have you been with the service provided by the NCC Education staff helping with your enquiry?
/ 1 2 3 4 5 6 7 8 9 10
  1. Based on your experience, would you recommend NCC Education to anybody else?

  1. If there is anything you could change about the service you have received, what would it be?

  1. Please indicate which department(s) you have regularly been in contact with:

Finance / Marketing
Customer Services / Quality
Reception / Product Development
Sales / Blended Learning
  1. If given the option, what would be the preferred method of contacting NCC Education?

Email / Telephone
Post / Online Chat
Personal Contact / Fax Machine
SKYPE / MSN Messenger

When you have completed the survey, please save the document to your hard drive and then email as an attachment to Deborah Firth at or fax to +44(0)161 4386240.

We would like to thank you for your time in answering our questions. Please visit our website at in order to find more information about our Accredited Partner Centres and the programmes they run.

You are our focus; we are committed to providing a centric service that exceeds your needs and expectations.

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