Travel booking webpage: https://www.concursolutions.com/
USER NAME:
User name (in MOST cases) is your first initial followed by your last name @afsp.org. If your user name does NOT follow this format, you’ll receive an individual email from us letting you know what your user name is.
· Example: John Brown’s username is
· Your user name looks like an email, but it is NOT an email address.
· Your user name is linked to your personal email address (for NEW USERS, this is the email address you provided upon signing up as a Field Advocate; for staff, this is linked to your work email).
PASSWORD:
· Returning users – your password is whatever you set it at the last time you used the system. Use the “Forgot your password?” link if you do not remember it.
· NEW USERS – you were given a default password when we signed you up for the system, and you will now have to RESET your password before you can log in. Do this by clicking on the “Forgot your password?” link; select “Send me an email with a link to reset my password” and “Yes” to confirm. You will receive an email at your personal email address momentarily from with a link to reset your password.
PERSONAL PROFILE: Once logged in...
· Returning users – please click on the profile link at the top right of the page and verify that the information in your profile is still accurate.
· NEW USERS – you will have to fill out the personal profile before you can book travel. At a minimum, you will need to provide your date of birth and gender. Also, make sure to include any frequent flyer programs you belong to so you can receive credit for travel booked through this system.
BOOKING TRAVEL: Before booking travel, make sure you have...
· Verified your personal profile information is up to date and accurate.
· Reviewed AFSP’s Forum Attendee Agreement and your Forum Welcome Email thoroughly.
Make sure you are in the Travel tab. On the left hand side, you will enter your departure and arrival cities and your departure and arrival dates and times. You will do this for flights and for rail. (This document will detail the flight reservation process; rail reservations follow a similar process, but there will be some slight variations.)
Once you’ve entered this information, click SEARCH.
Your search results should produce a window that looks similar to this:
You can narrow your search to specific airlines, or to nonstop or 1 stop flights, using the matrix at the top of the screen.
Scroll through your options for Outbound flights/rail (blue arrow, above, points to the outbound tab) – notice that you may have more than one screen of options to sort through (see the circled area, above, where you can move to additional pages of results).
Select your outbound flight by clicking in the button above the fare quote:
Once you select your outbound flight, your screen will automatically switch to results for your return flight (you should see the return tab, indicated by the arrow below) and your previously selected outbound flight will move to the top of the screen under “Chosen Carriers”:
Again, scroll through your options for your return flights and select your chosen flight by clicking the button over the fare quote:
Once both your outbound and return flights are selected, they will both be listed under “Chosen Carriers.” Your screen should now look something like this; to continue, click on “Price these options” (circled, below):
Your next screen will look something like this; to continue, click on the green “Select” button under Compare List:
Next, you will be brought to a screen that asks you to Review and Reserve Flight:
Confirm that the flights selected are the ones you would like, choose your seats (optional), then click “Reserve Flight and Continue” (circled, above). It may seem like this is the last step, but it’s not! Keep reading!
You are not finished, yet!
The next window will include your Travel Details and look like this (continued on next page):
Review your itinerary and click “Next” to continue.
You may get a pop up window that says this; click OK to continue – you are NOT making any hotel reservations for the Forum!:
Next, you should see a screen like this; type “2016 Advocacy Forum” under Travel Description and click “Next”:
You are still not quite finished! Next, you should see a Trip Confirmation screen that looks like this (continued on next page):
Review your travel details one last time, then click “Purchase Ticket” at the bottom of the screen to complete your booking.
You should immediately be greeted with a confirmation screen and shortly thereafter receive a confirmation email with your itinerary.
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