Closure Codes
*there are other codes that are available to the Service Companies to use however the list below is relevant for UCLL
TROUBLE FOUND CODES
1** Customer Premises Equipment
Code / Short title (40 characters max)10* / SPECIAL STUDIES (not currently in OUT)
12* / NON MAINTAINED EQUIPMENT
120 / Non Maintained Telephone Telepermit
121 / Non Maintained Telephone Non Telepermit
124 / Customer Modem
125 / Customer CPE Other
126 / Customer RGW
128 / PC Hardware
129 / PC Software
12A / Mobile Telephone
12B / Mobile Telepager
2** Business Systems
Code / Short title (40 characters max)20* / SPECIAL STUDIES (not currently in OUT)
21* / POWER
210 / Power Pack
211 / Mains Power
212 / Fuse
213 / Rectifier
214 / Batteries
215 / Earth
22* / ATTENDANT STATION
220 / Console/Attendant Station
221 / Keys/Switches
222 / Dial/Keypad
223 / Lights/Lamps
224 / VDU
225 / Handset/Headset
226 / Diagnostic Alarms
227 / Automated Alarms
23* / MISCELLANEOUS EQUIPMENT
230 / Call Detail Recorder
231 / Call Sequencer
232 / Music Source
233 / Paging System
234 / Answer Machine
235 / Voice Mail
236 / Customer Interactive Voice Response
24* / CARDS
240 / Trunk Card
241 / Extn. Card
242 / SLIC Card
243 / Common Control Card
244 / Miscellaneous Terminal Card
25* / PROGRAMME
250 / System Programme
27* / SWITCHING
270 / Electro-Mech
271 / Electronic Switching
272 / Router
28* / SYSTEM PHONE
280 / System Dependant Phone
29* / COMMON EQUIPMENT
291 / Air Conditioning Related
299 / Referred PBX
3** Premises Wiring
Code / Short title (40 characters max)30* / SPECIAL STUDIES (not currently in OUT)
31* / FRAME/TERMINAL
316 / Frame Hardware
32* / JUMPER
325 / Jumper Related
35* / LINE TERMINATION UNIT
350 / Misc. Blocks, Jacks and Other
358 / 2 - Wire Block/Jack
359 / 3 - Wire Block/Jack
36* / NON MAINTAINED CABLE
360 / Non Maintained Cable
4** Access - Distribution
Code / Short title (40 characters max)4A* / SPECIAL STUDIES (not currently in OUT)
4B* / SERVICE LEAD
4B0 / U/G Service Lead
4B1 / Aerial Service Lead
4B2 / Local cable multi customer (U/G)
4B3 / Local cable multi customer (aerial)
4C* / ACCESS POINT
4C0 / Plastic fed access point
4C1 / Lead fed access point
4D* / JOINT
4D0 / Joint Closure
4D1 / Wire - Joint
4F* / DISTRIBUTION CABLE/PAIR
4F0 / Filled Plastic Cable
4F1 / Unfilled Plastic Cable
4F2 / Barrier Sheath Cable
4F3 / Lead Cable (Hessian, Armoured, etc)
4F4 / Fibre Optic Cable
4F5 / Coaxial Cable
4G* / MISC. HARDWARE
4G0 / Pole, Pole Hardware
4G1 / Manhole / Pit
4G2 / Ducting / Casing / Pipe
4G3 / Redundant Cable
4G4 / No Cable
4H* / DEMARCATION POINT
4H0 / External Termination Point (ETP/NTU)
4H1 / Business System
4H2 / ADSL Splitter
5** Access - Feeder
Code / Short title (40 characters max)5A* / SPECIAL STUDIES (not currently in OUT)
5B* / PRESSURISATION / LOADING
5B0 / Valve
5B1 / Air Dryer Machine
5B2 / Transducer
5B3 / Pressurisation Monitor
5B4 / Flow Panel/air lines/air bottles
5B5 / Loading Coil
5B6 / Gas Seal / Dam
5C* / CROSS CONNECT CABINET
5C0 / Jumper
5C1 / Cabinet
5C2 / Cable tail
5C3 / Terminal Block
5D* / JOINT
5D0 / Joint Closure
5D1 / Wire - Joint
5F* / FEEDER CABLE
5F0 / Filled Plastic Cable
5F1 / Unfilled Plastic Cable
5F2 / Barrier Sheath Cable
5F3 / Lead Cable (Hessian, Armoured, etc)
5F4 / Fibre Optic Cable
5F5 / Coaxial Cable
5G* / MISCELLANEOUS HARDWARE
5G0 / Pole, Pole Hardware
5G1 / Manhole
5G2 / Ducting / Casing
5G3 / Redundant Cable
5G4 / No Cable
5H* / MDF/IDF
5H0 / Jumper
5H1 / Plugs, Fuses, Links, Arresters etc.
5H2 / Terminal Block
6** Special Circuits
Code / Short title (40 characters max)60* / SPECIAL STUDIES (not currently in OUT)
69* / TIE LINES
690 / PABX Line Card
691 / MUX Equipment
692 / Core Network
693 / Network Local
694 / Other Tie Lines
699 / Refer Data Repair
7** Central Office
Code / Short title (40 characters max)70* / SPECIAL STUDIES (not currently in OUT)
79* / BUILDING SERVICES
790 / Security Hardware
792 / Fire Detection Equipment
795 / DC Power
796 / Other Building Services
797 / AC Power Systems
798 / Standby Power Systems
799 / Air Conditioning
8** Miscellaneous
Code / Short title (40 characters max)80* / SPECIAL STUDIES (not currently in OUT)
81* / MISCELLANEOUS
811 / Features not provided
815 / System cancelled work
818 / Cable Located
82* / CUSTOMER
821 / Customer
822 / Customer cancelled, Truck-roll
824 / Receiver not replaced correctly
825 / Sounder turned off
826 / Customer cancelled, No Truck-roll
829 / Customer Chosen To Check Own CPE
85* / OTHER SERVICE PROVIDERS
850 / National Interconnect Service Provider
852 / International Service Provider
853 / Internet Service Provider
854 / Other Service Provider
855 / Access Provider
86* / FAILED PROVISIONING
864 / Other Provisioning Failures
865 / Failed bulk migration
869 / Billing Services
888 / Chargeable Enquiry
9** Found Ok
Code / Short title (40 characters max)90* / SPECIAL STUDIES (not currently in OUT)
91* / FOUND OK INSIDE PLANT
910 / Found OK Inside Plant
911 / Found OK inside Plant Proved outside
912 / Disconnected for Non-payment
917 / Found OK to specification
92* / FOK DISPATCHED FIELD
920 / Suspect feeder cable
921 / Suspect distribution cable
922 / Suspect central office
923 / Suspect field activity
924 / Suspect CPE
925 / Suspect customer action
926 / Cleared while tracing
927 / Found OK to specification
928 / No apparent cause
929 / Found OK cust. unaware of problem
93* / FOK NO DISPATCH
930 / Suspect reticulation
931 / Suspect service order action
932 / Suspect central office
933 / Suspect field activity
934 / Suspect CPE
935 / Suspect customer action
936 / Cleared while testing
937 / Found OK to specification
938 / No trouble fnd/no appt. cause
939 / TOK cust. unaware of problem
94* / FOK DISPATCHED BUS SYS
941 / Suspect card
942 / Suspect programme
943 / Suspect field activity
944 / Suspect CPE
945 / Suspect customer action
946 / Cleared while locating
947 / Suspect central office
948 / FOK no apparent cause
949 / FOK cust. unaware of problem
999 / Exclude Ticket
CAUSE CODES
Code / Short title (40 characters max)0* / SPECIAL STUDIES
1* / PEOPLE PREVIOUS ACTION
10 / Employee
2* / PEOPLE PREVIOUS ACTION CONTRACTED
20 / Agent
21 / Third Party
3* / CONDITION
30 / Dirt/Foreign matter
31 / Deterioration
32 / Corrosion
33 / Manufacturing defect
34 / Poor adjustment
36 / Missing
37 / Incorrect
38 / Damaged
4* / PEOPLE PREVIOUS ACTION MALICIOUS
40 / Malicious / Theft Action
5* / ENVIRONMENT
54 / Lightning
56 / Mains Power
57 / Abnormal Natural Event
6* / MISCELLANEOUS
60 / Fire
61 / Pests
63 / Trees/Foliage
64 / Electrical/EPR
66 / Unknown
67 / Radio Interference
68 / Design
7* / PEOPLE PREVIOUS ACTION CUSTOMER
70 / Customer
8* / NETWORK
80 / Network Abnormal Event
99 / EXCLUDES
ACTION CODES
Code / Short title (40 characters max)* / ACTION
0 / Under Observation
1 / Changed
2 / Repaired/adjusted
3 / Installed
5 / Referred cust/agent
6 / Cleared obstruction
7 / Reset/initialise/reprogram
8 / Provide instruction
9 / None
1* / ACTION
10 / Under Observation
11 / Changed
12 / Repaired/adjusted
13 / Installed
15 / Referred cust/agent
16 / Cleared obstruction
17 / Reset/initialise/reprogram
18 / Provide instruction
19 / None
REJECT CODES
Code / Short title (40 characters max)R01 / Dangerous Animal On Site
R02 / No Access Available To Customer Premises
R03 / No Access Available To Plant
R04 / Special Vehicle Required
R05 / Safety
R10 / Other
R21 / No Plant Available
R22 / Under Action Other Indiv
R23 / Wrong Work Type
R24 / Wrong Work Division
R25 / Related Event
R26 / Known SP In Area
R27 / Not Preferred SP
R28 / Non Preferred SP
R29 / Permit Required
R30 / Insufficient Info On Req
R31 / Refer Another WrkDiv/type
R32 / Refer Same Work Div/type
R33 / Susp/Prvd To Network In
R34 / Susp/Prvd To Network Out
R35 / Susp/Prvd To CPE
R36 / Susp/Prvd To PABX
R37 / Susp/Prvd To Bearers
R38 / Susp/Prvd To Data
R40 / Other
R41 / Going On Sick, A/L
R42 / Conflicts With Appointment
R43 / Responding To Urgent Req
R44 / At/Going To Lunch
R45 / Unable To Leave Present Req
R46 / Currently Assisting
R47 / Unable To Make Appoint
R48 / Temporary Service Given
R49 / Carried Forward
R50 / Pushed Request
R51 / Appointment Made
R52 / To Work On Another Req
R60 / Other
R61 / No Perm Relc Equip Avail
R62 / Replc Equip Not Carried
R63 / Don’t Have Skills/Knowldg
R64 / Weather Unpermittable
R65 / Vehicle Problems
R70 / Other
R99 / Other
REFER CODES
Code / Short title (40 characters max)R01 / Dangerous Animal On Site
R02 / No Access Cust Premises
R03 / No Access Plant
R04 / Special Vehicle Required
R05 / Safety
R10 / Other
R21 / No Plant Availab
R22 / Underaction By Other Indiv
R23 / Wrong Work Type
R24 / Wrong Work Divison
R25 / Related Event
R26 / Known S/P In Area
R27 / Not Preferred S/P
R28 / Non-preferred S/P
R29 / Permit Required
R30 / Insufficient Info On Req
R31 / Refer Another WrkDiv/Type
R32 / Refer Same Work Div/Type
R33 / Susp/Prvd To Network In
R34 / Susp/Prvd To Network Out
R35 / Susp/Prvd To CPE
R36 / Susp/Prvd To PABX
R37 / Susp/Prvd To Bearers
R38 / Susp/Prvd To Data
R40 / Other
R41 / Going On Sick, A/L
R42 / Conflicts With Appoint
R43 / Responding To Urgent Req
R44 / At/Going To Lunch
R45 / Unable Leave Present Req
R46 / Currently Assisting
R47 / Unable To Make Appoint
R48 / Temporary Service Given
R49 / Carried Forward
R50 / Pushed Request
R51 / Appointment Made
R52 / To Work On Another Req
R60 / Other
R61 / No Perm Relc Equip Avail
R62 / Replc Equip Not Carried
R63 / Don’t Have Skills/Knowldg
R64 / Weather Unpermitable
R65 / Vehicle Problems
R70 / Other
R81 / Service Visit Fee: Metro
R82 / Service Visit Fee: Rural
R83 / Service Visit Fee: Remote
R84 / Service Visit Fee: Rural Exceptions
R85 / SVF + Proved Out: Metro
R86 / SVF + Proved Out: Rural
R87 / SVF + Proved Out: Remote
R88 / SVF + Proved Out: Rural Exceptions
R99 / Other