Job Title: Network Support Analyst

January 26, 2006

Job Description

Job Title: Network Support Analyst

Department: MIS

Reports To: Computer Information Systems Coordinator

General Description. Provides support to the MIS team and end users on a variety issues.

Essential Job Functions include the following, other activities may be assigned:

• Installing and expanding computer hardware and software, network application, and telecommunications in existing and new locations
• Optimizing and maintaining network software and hardware
• Performing network infrastructure troubleshooting
• Assisting end-users with network or application issues

Job Duties must perform the following duties in order to achieve essential job functions, other duties may be assigned:

Provides support to end users in the selection, procurement, usage, and maintenance of software programs and hardware.

Installs and maintains wide area network hardware and software (including servers, peripherals, network nodes, terminals, and wiring) and coordinates installation of hardware and software by others.

Monitors and maintains network stability.

Communicates and coordinates network schedule and downtime to users.

Assist in support, setup, and maintenance of Point of Sale system.

Coordinates third-party maintenance for network hardware, software, and telecommunications services.

Develops procedures and instructions for equipment configuration and maintenance.

Prepares and maintains documentation of network configurations and cabling layouts.

Be able to travel as required.

Performance Behaviors To perform the job successfully, an individual should demonstrate the following performance behaviors:

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.

Innovation - Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information to supervisors

Education and/or Experience

Bachelor's degree (B. A.) from four-year college or university; or one to three years related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Computer Skills

To perform this job successfully, an individual should haveknowledge of Database software; Inventory software; and Order processing systems software.Be experienced with local area and wide area networks and end-user support. Have a basic understanding of common networking concepts (IP, VPN, NETBIOS, DNS, DHCP, etc.). Have general PC maintenance knowledge. Be efficient with Windows 2000, Windows XP, Microsoft Office, and AIX. Have a working knowledge of Windows 2003 Active Directory domains. Be familiar with Microsoft Terminal Services.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually moderate.