MessagesforRemittanceAdvicesdatedDecember 28, 2017 – January4, 2018

TO: All PROVIDERS / RE: ARWorks Eligibility Issue
You may have billed for an ARWorks client who lost eligibility in November 2017. This issue has been corrected, and you may now void the original claim and resubmit to the carrier.
TO: All PROVIDERS / RE: Electronic Funds Transfer – ACTION Required NOW!
All providers have been notified that Arkansas Medicaid will no longer produce and mail paper checks. Providers must now utilize electronic fund transfer (EFT), which allows your Medicaid payments to be directly deposited into your bank account. If you already receive your Medicaid payments by EFT, then no further action is required.
If you DO NOT receive EFT payments for Medicaid services you provide, you must take action NOW to ensure that you continue to receive Medicaid payments.
• Complete the Electronic Fund (EFT) Authorization for Automatic Deposit ( located in Section V of your provider manual.
• Return the completed EFT authorization form along with a voided check or letter from your bank reflecting the bank’s ABA number and your account number
before February 28, 2018 to
Medicaid Provider Enrollment Unit
DXC Technology
P.O. Box 8105
Little Rock, AR 72203-8105
If you do not take action by February 28, 2018, your provider number will be suspended until the EFT information is received.
TO: chiropractic PROVIDERS / RE: PCP referrals not required for chiropractic visits
For Dates of Service on and after 1/1/18, PCP referrals are no longer needed for chiropractic visits. Providers may see patients, but will hold their claims until amended policy goes into effect on 4/1/18.
When the MMIS claims processing system is updated and promulgation complete, another RA message will be released notifying chiropractic providers that all claims may be submitted directly to DXC via electronic or paper submission.
TO: All ORTHODONTIC PROVIDERS / RE: New PA REquest Process -ORTHODONTIA
As of Friday, December 15, 2017, Arkansas Medicaid will no longer accept new prior authorization requests for orthodontic treatment. All new orthodontic requests must be submitted to the appropriate managed care organization for consideration of treatment. To determine the beneficiary’s assigned managed care organization as of the current date, check the beneficiary’s eligibility for managed care.

Ifyouneedthismaterialinanalternativeformatsuchaslargeprint,pleasecontacttheProgramDevelopmentandQualityAssuranceUnitat(501)320-6429.

ThankyouforyourparticipationintheArkansasMedicaidProgram.Ifyouhavequestionsregardingthesemessages,pleasecontacttheProviderAssistanceCenterat1-800-457-4454(toll-free)withinArkansasorlocallyandout-of-stateat(501)376-2211.

RemittanceAdvicescannotbeforwarded.NotifytheArkansasMedicaidProgramofanyaddresschange,indicatingallprovidernumbersaffectedbythechange.Thisnotificationmustincludetheprovider’soriginalsignature(nofacsimilesaccepted).