When will my prescription be ready?

We require 2 full working day to have your prescription ready if you are going to collect from the surgery.

The “working days” are when the surgery is open: Monday to Friday

If you are asking the surgery to return it in a stamped addressed envelope, you will have to allow time for the post.

Prescriptions will be ready for collection by 2.00 pm the second day,

or alternatively you can arrange for your regular chemist to collect the prescription for you.

Prescriptions requested on a Friday will be ready on the Tuesday AFTER 2.00 pm.

**Local Chemists who collect from Drumchapel Health Centre

Lloyds Pharmacy
Kinfauns Drive
0141 944 5724 / Lloyds Pharmacy
Achamore Road
0141 949 0906
Lloyds Pharmacy
Dunkenny Square
0141 944 3479 / Boots Chemist
Rozelle Avenue
0141 944 6909
Boots Chemist
Garscadden Road
0141 944 1577 / Mackies Pharmacy
Spey Road
0141 942 6626
PRACTICE LEAFLET

DR. ANNE TURNBULL

DR. JENNIFER COYLE

DRUMCHAPEL

HEALTH CENTRE

80/90 KINFAUNS DRIVE

GLASGOW

G15 7TS

TEL NO : 0141 211 6110

SURGERY IS CLOSED

SATURDAYS AND SUNDAYS

IN CASE OF EMERGENCY PLEASE PHONE 0141 211 6110

AND YOU WILL BE PUT IN TOUCH WITH A DOCTOR.

The Practice

Dr Anne Turnbull & Dr Jennifer Coyle

Drumchapel Health Centre 80/90 KinfaunsDrive Glasgow G15 7TS.

Phone no: (0141) 211 6110 , Fax no: (0141) 211 6117.

We hold a General Medical Services (GMS) contract with Greater Glasgow NHS Board (GGNHSB). Dalian House, 350 St Vincent St, Glasgow G3 8YZ Tel 0141 201 4444. Details of this contract are available from our Practice Manager, Mrs Christine Bonar -

Our health centre is fully accessible to disabled patients. Our area comprises the postal districts G12 G13 G14 G15The Doctors

Dr Anne Turnbull
Dr Jennifer Coyle / MBChBMBChB / MRCGP
MRCGP / DRCOG
DRCOG

Practice Staff

Practice Manager Christine Bonar

Receptionist Amanda Purdon

ReceptionistIllona Clark

Receptionist Sharon McDonald

Practice Nurse

Hazel Allen RGN GPN

Hazel is responsible for well women & contraceptive advice, asthma clinics, blood pressure clinics, diabetic and heart disease clinics, and a travel vaccine clinic. Hazel can also offer advice on weight management, diet and many other health related issues including smoking cessation. Please telephone and make an appointment. Hazel is also available for advice over the telephone between 12.30-1.30

Health Visitor

Sheina Gilmour Heath Visitor

Julie Thomson Staff Nurse

Offers health advice and support mainly to families with young children. This includes help with parenting and behaviour management and also support to women with Post Natal depression. She sees children for development checks and immunisation at the surgery on Tuesday afternoons by appointment and drop in. At other times she is available for home visits as necessary. Please telephone her on 0141 211 6139

YOUR PERSONAL HEALTH INFORMATION

To provide you with the care you need, we hold the details of your consultations, illnesses, tests, prescriptions and other treatments that have been recorded by everyone involved in your care and treatment e.g. G.P, Health Visitor, Practice Nurse. This information may be stored on paper or electronically on computer files by practice staff.

We sometimes disclose some of your personal health information with other organisations involved in your care. For example, when your GP refers you to a specialist at the hospital we will send relevant details about you in the referral letter and receive information about you from them. Our practice also participates in regional and national programmes such as the cervical cytology screening service and your name and address, date of birth and health number will be given to them in order to send an invitation to you. .

We need to use some of your personal health information for administrative purposes. In order to receive payment for services provided to you, we have to disclose basic details about you to the NHS Board responsible for this area and to the Common Services Agency for the Scottish Health Service. These organisations have a role in protecting public funds, and are authorised to check that payments are being properly made. We are required to co-operate with these checks and the disclosure of your data is a necessary part of our provision of healthcare services.

Sometimes, we may participate in studies that are designed to improve the way services are provided to you or to check that our performance meets required standards and benchmarks. Whenever we take part in activities such as these we will ensure that as far as possible any details that may identify you are not disclosed.

We are sometimes involved in health research and the teaching of student nurses, doctors and other health professionals. We will not use or disclose your personal health information for these purposes unless you have been informed beforehand and given your consent for us to do so.

Where you need a service jointly provided with a local authority we will seek your permission before giving them your details.

Sometimes we are required by law to pass on information e.g. the notification of births and deaths and certain diseases or crimes to the government is a legal requirement.

Our use of your personal health information is covered by a duty of confidentiality, and is regulated by the Data Protection Act. The Data Protection Act gives you a number of rights in relation to how your personal information is used, including a right to access the information we hold about you.

Everyone working for the NHS has a legal duty to keep information about you confidential and adheres to a Code of Practice on Protecting Patient confidentiality. Further information on this can be found at

Anyone who receives information from us is also under a legal duty to keep it confidential.

If you have any queries or concerns on how we use your personal health information, or would like to access your information, please contact our Practice Manager.

PRACTICE CHARTER

We aim to provide the best possible service to our patients and hope you will feel that we achieve that aim.

Our responsibility to you:

  • You will be greeted courteously
  • You have a right to confidentiality
  • You will be seen the same day if your problem is urgent
  • You will be seen by your own doctor whenever possible
  • You will be informed if there will be a delay of more than 20 minutes for your appointment
  • You will be referred to a consultant when your GP thinks it necessary
  • You will be given the result of any test or investigation on request or at your next appointment
  • Your repeat prescription will be ready for collection after 2.00pm the following day.
  • Your suggestions and comments about the services offered will be considered sympathetically and any complaint dealt with quickly

Your responsibility to us:

  • Please treat all surgery staff with the same respect – we are all just doing our job
  • Do not ask for information about anyone other than yourself
  • Tell us of any change of name, address or telephone number so that our records are accurate
  • Only request an urgent appointment if appropriate. Home visits should only be requested if you are really too ill to attend surgery, and night visits should be for emergencies only – the Doctor On-Call will be at work as usual the next day
  • Please cancel your appointment if you are unable to attend
  • Please be punctual, but be prepared to wait if your own consultation is delayed by an unexpected emergency
  • Please allow sufficient time for your consultant’s letter or the results of any tests to reach us
  • You will be advised of the usual length of time to wait
  • Use the tear off slip to request your repeat prescription whenever possible. Please attend for review, when asked, before your next prescription is due
  • Do let us know whenever you feel we have not met our responsibility to you

District Nurses

Jane McGowan RGN,

Liz Asher RGN

The district nursing team carry out nursing care for the patient at home. Please telephone them on Tel.No. 0141 211 6135 Out of hours 0141 211 6313

Registration

In order to register with the practice you should bring your NHS medical card if you have it. A receptionist will ask you to fill in a form and will offer you a registration medical appointment if you wish one.

Services available from the practice

All GP practices are contracted to provide “essential services”, that is, basic treatment of ill people. We also provide the following “additional services”:

  • Child health surveillance, together with the Health Visiting team
  • Contraceptive services. Specialist services such as IUCD insertion are available at the Family Planning clinic in the Health Centre
  • Maternity services in the ante natal and post natal period, together with the midwives from the Queen Elizabeth University Hospital
  • Ante-natal clinics are held every Monday 2pm - 3pm
  • Routine immunisation of children together with the HealthVisiting team
  • Immunisation for adults in relation to travel. Not all travel immunisations are available on the NHS, please ask our practice nurse for details
  • Cervical smears
  • Minor surgery / warts

We also hold contracts with GGNHSB for the following “enhanced services”

  • An annual flu immunisation programme to protect elderly and at risk
  • Regular monitoring, by blood and urine tests, for patients on a range of drugs for arthritis and bowel problems
  • Annual comprehensive reviews for patients with heart disease& stroke
  • Annual comprehensive review for patients with diabetes; this includes appointments with the dietician and podiatrist
  • A methadone substitution programme for patients with drug abuse problems.
  • Pneumococcal immunisation for patients over 65
Appointments

The practice runs a combination of pre bookable and “on the day “ appointment system and appointments are available am & pm. The surgery is open continuously from 9am-6pm for telephone calls Doctors are available for telephone advice between 12:30 and 1:30 every day

Monday Tuesday Wednesday Thursday Friday
9.00 –1.00 9.00 –1.00 9.00 –1.00 9.00 –1.00 9.00 – 1.00
2.00 –6.00 2.00- 6.00 2.00 – 6.00 2.00 – 6.00 2.00 – 6.00

Home visits

If possible please try to telephone before 10am. A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance. House visits are only available for patients who are housebound because of illness or disability.

Repeat prescriptions

Please telephone 211 6110 after 11.00am, or complete a request form (the tear off page opposite your last prescription) and put it in the “post box” just next to reception. Please allow 48hours before collection., or alternatively you can arrange for your regular chemist to collect the prescription for you. Information attached.

Leaflets and other written information about various illnesses and conditions are available on display and from the practice nurses.

Out of Hours Cover

Between 6pm and 9am Mon-Fri, and 6pm Fri-9am Mon, the surgery is closed. In order to obtain medical advice at these times, please dial the surgery number: 0141 211 6110 as usual. A receptionist in the emergency call centre will answer your call and will either:

1) Arrange advice from a doctor or nurse

2) Invite you to attend the centre to be seen by the doctor.

3) Arrange a home visit if you are too ill to visit the centre.

Transport to and from the centre is available if you cannot arrange this yourself. Please take a leaflet for further details from reception. Out of hours cover is now the responsibility of GGNHSB. Further advice and information can also be obtained from NHS 24 Telephone no.08454 24 2424…..

Web address

Suggestions or Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we’re aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible. Simply contact the Practice Manager- in the practice, by phone or

Violent or abusive patients

If a patient is abusive or violent to any member of the practice team or to any other person on the practice premises they will be moved from the practice list immediately and if necessary the police will be informed.

Data Protection Act

Your personal health information.

Please read the information leaflet enclosed within this patient leaflet. If you have any questions please contact the Practice Manager.

Access to Doctors/Nurses

In keeping with Government guidelines we are working an appointment system that allows access to a doctor or nurse within 48hrs. We guarantee to see anyone the same day if the patient considers this to be necessary.

Rights & Responsibility

Enclosed in this leaflet is a copy of the Practice Charter.

In the rare event of a patient being violent or threateningly abusive to staff or other people in the surgery, we may call the police, and we may ask the Health Board to remove you from our list. There is a special GP practice in the city to which violent patients will be referred.

Information sharing

The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:

To provide further medical treatment for you e.g. from district nurses and hospital service

To help you get other services e.g. from the social work department. This requires your consent.

When we have a duty to others e.g. in child protection case

Some key info.from our computers ie. medication & allergies is available to other Health Care Professionals for use at Out of Hours in an emergency. This would only be looked at with your permission at the time. If you do not want this information to be available at all, please let us know.

Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care. If you do not wish anonymous information about you to be used in such a way, please let us know.