MRF Name / Logo
QP07 – Service provision and operations procedure
Section / Release/Amendment summary / Issue / DateAll / Initial issue / 1.0 / dd/mm/yy
Approved:
Management Representative
Note:Within this manual template, red italic text should be replaced by MRF specific information and any guidance in ‘text boxes’ should be implemented.
1Purpose
The purpose of this procedure is to provide appropriate controls relating to the services provided by MRF Name to specified requirements.
The service provision process ensures that all planned waste disposal stages are fully complied with, that key process operations are carried out in a controlled manner and that waste disposal meets customer and legislative requirements.
This sub-divided procedure describes the company’s controls and activities with respect to process services undertaken.
2Scope
This procedure contains the following sections:
4.1Materials receipt and inspection
4.2Baling, storage and loading
4.3Site management and maintenance
4.4Validation of processes
4.5Identification and traceability
4.6Customer property
5Related documents
3Definitions and glossary
MD- Managing Director
MR- Management Representative
OM- Operations Manager
RRS- Recycling Registration Scheme
CoP- Code of Practice
WI- Work Instruction
4Procedure
The MD / MR is responsible for the implementation of this procedure and for delegating responsibility throughout the organisation to ensure both service and customer satisfaction is assured.
The MR in liaison with the OM is responsible for the implementation of effective co-ordination of delivery, MRF and despatch activities. The MR is also responsible for investigating and liaising with customers on complaint related matters and reporting findings to the Managing Director and advising accordingly.
ANO Department is responsible for receiving orders / order enquiries and to relay such information accurately. They should ensure that any potential order related ambiguities are resolved prior to issuing instructions to MRF operations. They are responsible for the planning, monitoring and progressing of customer orders to achieve customer satisfaction.
The MRF Managers/Supervisors are responsible for the overall operations and effective and efficient running of the MRF facilities. They are responsible for the standards of workmanship to ensure quality of incoming waste and outgoing materials, and the review of training requirements as identified, the latter in liaison and discussion with senior management.
MRF Managers/Supervisors are also responsible for ensuring tasks are carried out as directed, ensuring all instructions related to Quality and Health & Safety standards are adhered to.
They are responsible for reporting to the Operations Manager or Senior Management Delegate/Health & Safety Manager of any concerns which may adversely effect the efficiency or effectiveness of work undertaken, which may not have been originally identified.
The Health & Safety Manager is responsible for ensuring that Health & Safety directives are adhered to, as defined by local, regional and national legislative standards. These are as identified in the company’s Health & Safety policy and documented codes of practice. The Health & Safety Manager is also responsible for training and instructing operatives of the best working practices in potential risk assignments and undertaking and reporting Risk Assessments as deemed appropriate.
The Maintenance Manager is responsible for the up-keep and maintenance of all equipment and vehicles under his charge to ensure roadworthiness and operational/service capabilities.
Records are maintained in accordance with Control of Records Procedure QP02.
4.1Materials receipt and inspection
A material receipt inspection is carried out to ensure that waste received for handling or processing is as described on applicable waste transfer notes, weighbridge tickets and/or delivery tickets received. Material receipt controls may include:
a)Establishing written supply agreements with suppliers of waste which include specifications for the waste to be supplied.
b)The monitoring and inspection of the quantity and quality of each consignment of waste received at the MRF from suppliers.
c)The acceptance or rejection of consignments of waste received from suppliers.
Documentary evidence demonstrating that such controls are in place and have been complied will be retained for a period of at least three years or for such longer period as may be required under law.
Once an authorised waste load has passed through the weighbridge, the receipt is unloaded at the incoming inspection area. The load is then sample inspected in accordance with receipt inspection work instruction WI001.
If the incoming material meets the agreed criteria, the unloading process is completed and empty deliver vehicle weighed. Goods in documentation and Weighbridge Ticket / Collection / Delivery Note documentation is completed.
4.2Materials processing
On receipt / acceptance of authorised load it is moved to delivery bay with associated goods inwards documentation where unloading is completed / supervised. Incoming documentation is completed / signed and returned to weighbridge operator.Co-mingled materials are moved from the goods in bay to bag splitter / pre-sort station / inclined belt etc.
Materials are then segregated using multiple sorting lines and a variety of sorting methods such screens / trommels / hand picking / magnetic separation and optical sorting etc.
Materials are then segregated into temporary holding bays or areas to await baling.
As required, materials are then inspected for contamination / contraries in accordance with work instruction WI002. If materials does not meet output criteria, it is reviewed with MD / manager / supervisor and a resolution decision made. The sorting process is also reviewed with staff to resolve contamination issues.
Material that meets output criteria is then passed on (once sufficient volume of each product line is obtained) to the baling process.
4.3Baling, storage and loading
Segregated materials are transported to the baler and deposited on to the baler feeder belt per product line.
Materials are then baled and moved to storage area / warehouse by product line to await despatch to reprocessors.
Incoming drivers are to park on weighbridge to ascertain weight of empty vehicle and the load to be collected identified from the drivers documentation / internal confirmation list.
Outgoing documentation is completed and presented, driver collects load and weighs out.
If material is for export, requirements of the RRS CoP should be considered and followed as appropriate. Material which is ready for export out of the UK from the MRF should:
a)Meet the commercial specifications provided to the MRF by the Reprocessor, Broker or Dealer and accords with Green List Waste Guidance as evidenced by statistical data and supported by visual assessment; and
b)Be available for inspection and/or sampling by the Environment Agency at the MRF as required from time to time.
It is recommended that waste is photographed and/or videoed during and after loading into any container or trailer. Where photographed, a minimum of three photographs should be taken showing sequential stages of filling and include a photo of the fully loaded container/ trailer with the door of the container/trailer half open so that the waste and the container/trailer number are both clearly visible. Where videoed, such video should show the same evidence as would be provided by photographs.
Documentary evidence demonstrating that such control systems are in place and have been complied with should be retained by the MRF for a period of at least three years or for such longer period as may be required under law.
Where the MRF supplies waste to a Broker acting on its behalf or to a Dealer, the MRF is to have a written agreement in place between the MRF and the Broker or Dealer in relation to the services to be provided by the Broker or Dealer. This should include specifications for the waste to be supplied.
4.4Validation of processes
In general, the verification of service provision is carried through monitoring and measurement. Where activities are performed which may not permit subsequent checking of work, the related processes have been validated. The validation activities include:-
- Definition of project process criteria and process approval
- Approval of equipment
- Training and qualification of personnel
- Documentation of service requirements
- Project monitoring.
When any additional plant is purchased or hired, required arrangements for maintenance/ inspection contracts are made at the time of the purchase / hire. All plant purchased or hired is safety test / certified prior to delivery.
Where any analysis activity is required, this should undertaken by a UKAS accredited analytical facility or conducted using calibrated equipment traceable to national standards. Further details are given in Control of Equipment procedure QP08.
4.5Identification and traceability
Identification and Trace-ability is maintained by Advice Notes, Waste Transfer Notes and Duty of Care documentation.
All items are identified by labels, markings or other suitable identification methods on items, containers or locations. General trace-ability is achieved by the above methods and/or by the information contained in relevant Invoice/advice notes, or Purchase Orders.
4.6Customer property
When customer’s property, site, material, products etc. are made available, they will be treated as a supplier for the purpose of the Management System requirements.
Customer’s property that is damaged or otherwise unsuitable for processing is recorded and reported to the customer and senior management.
5Related documents
- Control of records procedure QP02.
- Control of equipment procedure QP08.
- Duty of care documentation.
- Associated identification and trace-ability information.
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QP07 Service Provision and Ops Procedure