ACHIEVEMEN OF CLIENT CHARTER FOR SEAFARER AND PORT AFFAIRS DIVISION

‘To conduct Seafarers Certificate of Competency Examination at least six times a year for each department'.

Year 2015 / Division / No. of Examination
JANUARY / Deck / 7
Engine / 7
FEBRUARY / Deck
Engine
MARCH / Deck
Engine
APRIL / Deck
Engine
MAY / Deck
Engine
JUNE / Deck
Engine
JULY / Deck
Engine
AUGUST / Deck
Engine
SEPTEMBER / Deck
Engine
OCTOBER / Deck
Engine
NOVEMBER / Deck
Engine
DECEMBER / Deck
Engine
TOTAL / DECK / 7
ENGINE / 7

Source: from Sistem Jaspersoft: 12

Overall Achievement of Quality Objective untilJanuary 2016: 100% achieved

'To issue Certificate of Competency within 14 working days from the receipt of complete application’.

Year 2015 / No of issuance / Period of issuance / Achievement%
< 14 working days / > 14 working days
JANUARY / 315 / 292 / 23 / 92.7
FEBRUARY
MARCH
APRIL
MAY
JUNE
JULY
AUGUST
SEPTEMBER
OCTOBER
NOVEMBER
DECEMBER
TOTAL / 315 / 292 / 23 / 92.7

Source from system Jaspersoft: 12

Overall Achievement of Qualitiy Objective until January 2016 : 92.7% achieved.

'To determine the eligibility to sit for an examination within 7 working days from the receipt of application’.

Year 2015 / Division / Total Candidates
< 7 days / > 7 days
JANUARY / Deck / 72
Engine / 47
FEBRUARY / Deck
Engine
MARCH / Deck
Engine
APRIL / Deck
Engine
MAY / Deck
Engine
JUNE / Deck
Engine
JULY / Deck
Engine
AUGUST / Deck
Engine
SEPTEMBER / Deck
Engine
OCTOBER / Deck
Engine
NOVEMBER / Deck
Engine
DECEMBER / Dek
Injin
JUMLAH / DEK / 72
INJIN / 47

Source from system Jaspersoft: 12

Overall Achievement of Qualitiy Objective until January 2016: 100 % achieved.

'To issue Certificate of Recognition within 1 working day from the receipt of application’.

Year 2014 / No of issuance / Period of issuance / Achievement%
< 1 day / > 1 day
JANUARY / 532 / 519 / 13 / 97.56%
FEBRUARY
MARCH
APRIL
MAY
JUNE
JULY
AUGUST
SEPTEMBER
OCTOBER
NOVEMBER
DECEMBER
TOTAL / 532 / 519 / 13 / 97.56%

Source from system Jaspersoft: 12

Overall Achievement of Qualitiy Objective for January 2016:97.56% achieved.

“To issue Modular Certificate within 7 working days completion of the course”

Year 2015 / Total of issuance / Period of issuance / Achievement %
< 7 working days / > 7 working days
JANUARY / 2062 / 2003 / 59 / 97.1
FEBRUARY
MAC
APRIL
MAY
JUNE
JULY
AUGUST
SEPTEMBER
OCTOBER
NOVEMBER
DECEMBER
TOTAL / 2062 / 2003 / 59 / 97.1

Source from system Jaspersoft: 12

Overall Achievement of Qualitiy Objective for January 2016: 97.1% achieved.