Three Rivers Chapter
FALL CONFERENCE MEETING
Nemacolin Woodlands Resort
1001 Lafayette Drive
Farmington, PA 15437
724-329-8555
Wednesday, September 7, 2016 – Friday, September 9, 2016
Total CEU’s = 20 CREDITS
WEDNESDAY, SEPTEMBER 7, 2016
5:00 – 9:00 Three Rivers AAHAM Board of Director’s Meeting Malachite
Board of Director’s Dinner Aqueous
THURSDAY, SEPTEMBER 8, 2016 ~ Marquis Ballroom Salon 2
7:30 Registration Opens
7:30 – 8:30 Meet & Greet and Breakfast Marquis Salon 1
8:30 – 9:15 a.m. President’s Message/National Updates Marquis Salon 2
Brenda Fraas, CRCE-I, Three Rivers AAHAM President
Lori Sickelbaugh, CRCE-I, National AAHAM First Vice President
9:15 – 10:15 a.m. Healthcare Administrative Management Marathon Marquis Salon 2
Opening Keynote Speaker, Matthew D. Jones
Seven Continent Marathon Man
Mr. Jones’ talk is an inspirational/motivational leadership talk designed to fire up, pump up and inspire healthcare administrative managers to deal with the changing climate in healthcare and to be more effective in healthcare Revenue Cycle.
10:15 – 10:30 Break & time to visit the Vendor Booths Marquis Salon 1
10:30 – 11:30 Improving Revenue Cycle Outcomes: Harnessing the Power of Process Analytics and Automated Workflow Marquis Salon 2
Sara Emery and Kimberly Scaccia
KPMG
Taking data and learning what's next! Here's an opportunity to hear about automated business process modeling: Not just solving a single problem, but knowing how to effectuate long term change within the revenue cycle.
Recently organizations have turned their attention toward improving revenue cycle processes and activities in an effort to increase efficiency, reduce costs and – ultimately – shore-up sagging margins. While some improvements have been made industry-wide, few organizations have taken full advantage of the opportunities to achieve significant results from their efforts. By incorporating business process management (BPM) and a process analytics approach, organizations can start to understand not only where the anomalies are in their processes, but also identify the root causes of those anomalies. Knowing your organization has a problem is great; but knowing how to resolve that problem and reduce process cycle time is best. With automated BPM, it’s not just about solving a single problem, but rather seeing how the problem manifests and interrelates across the entire revenue cycle ecosystem which, in turn, can lead to opportunities to drastically reduce local optimization within the revenue cycle.
Three Rivers Chapter
FALL CONFERENCE MEETING
Nemacolin Woodlands Resort
THURSDAY, SEPTEMBER 8, 2016 (continued)
11:30 – 12:30 Cyber Awareness Marquis Salon 2
Anthony Catalano
SecureState
Discussion on current ways organizations are exposed from a personal perspective. Articulating how employees are the largest exposure for most organizations. Also learn about current trends on how hackers are gaining access to healthcare organizations through lack of cyber awareness as well as how to prevent.
Finally, we will be discussing ways to measure the success of the cyber awareness programs including benchmarking, how to report on those metrics, and how to make decisions from them.
12:30– 1:30 Lunch and Meet & Greet with the Vendors Marquis Salon 1
1:30 – 2:30 Social Media Marketing & Today’s Most Important Networks Marquis Salon 2
Matt Gentile, Managing Director
IMG Digital Group
Understand the value proposition of Facebook, Instagram, LinkedIn, Twitter and You Tube for your organization.
2:30 – 3:30 A Frightening Presentation on the Increase in Bad Debt Marquis Salon 2
Don Paulson
Bad debt is like a bad Penny. It just keeps turning up. There was an assumption that the advent of Medicaid expansion and the ACA exchanges would reduce the amount of bad debt experienced by healthcare providers. Early results looked like bad debt was being brought down to more manageable amounts. However, as the impact of significantly higher deductibles and co-payments began to be realized, the industry has realized that bad debt is not going away and will require time, effort and a multi-faceted strategy to manage.
Mr. Paulson will also discuss strategies including patient-friendly billing, pricing transparency, point of service collections, extended term collections, as well as, enhancing patient satisfaction
3:30 – 3:45 Break & time to visit the Vendor Booths Marquis Salon 1
Three Rivers Chapter
FALL CONFERENCE MEETING
Nemacolin Woodlands Resort
3:45 – 5:00 Shifting the Paradigm from Patient to Customer with a Consumer-Centric
Centric Revenue Cycle Marquis Salon 2
Karen Shaffer-Platt
Vice President, UPMC Revenue Cycle, Patient Concierge Services
With healthcare costs on the rise and an increase in premiums, deductibles, co-insurance and copayments, patients are beginning to “shop around” for the most affordable pricing for healthcare. Increased patient expectations for customer service, technology, and convenience are driving healthcare systems to re-design their service delivery to meet modern consumer demands. This presentation will provide an overview of current market trends driving the rise in consumer, and key strategies employed by healthcare organizations around the country to ensure patient and customer satisfaction.
6:00 – 7:00 Social Hour Grand Ballroom
7:00 – 8:30 Dinner Grand Ballroom
8:30 - ??? ENTERTAINMENT Grand Ballroom
Join us for an evening of fun as we celebrate Three Rivers AAHAM 30th Anniversary with DJ Dave Grimm and Jeffrey the Caricaturist. We will take a trip back to the 80’s and the beginning of Three Rivers AAHAM with a Best 80’s Dressed Contest.
FRIDAY, SEPTEMBER 9, 2016 ~ Marquis Ballroom Salon 2
8:00 Registration
8:00 – 9:00 BREAKFAST and Meet our Sponsors/Vendors Marquis Salon 1
9:00 – 10:00 The Year Washington Was Turned Upside Down Marquis Salon 2 Paul Miller, PLC
Miller/Wenhold Capitol Strategies, LLC
10:00 – 11:00 Bundled Payments Marquis Salon 2
David Vandergast
McBee Associates
Bundled payments are now a reality of health care reimbursement. Ultimately, all financial risk will be shared and managed across the entire provider continuum. Today, leading edge provider organizations are assuming financial risk (and reward) in the form of bundled payments. The Centers for Medicare and Medicaid Services (CMS) is piloting several bundled payment models across the country and many organizations have entered into payment arrangements that will lead to higher quality, coordinated care at lower costs. Instead of allowing payers control the distribution of funds in bundled payment arrangements, with the right tools and processes, hospitals can take control. This session will provide perspective, information, and guidance for organizations in a bundled payment arrangement. Discussion of how to monitor revenue and expenses will also be included.
Three Rivers Chapter
FALL CONFERENCE MEETING
Nemacolin Woodlands Resort
11:00 – 11:15 Break
11:15 – 11:45 Leveraging Federal Regulations to Reshape Your Financial Assistance Strategy: 501R Compliance Marquis Salon 2
Jeff Porter
UPMC Vice President, Revenue Cycle & Chief Revenue Cycle Officer
Non-profit healthcare organizations are required to redesign their financial assistance policies to comply with in-depth 501R Regulations to maintain their non-profit status. This presentation will cover key strategies employed by UPMC to improve its Financial Assistance program while ensuring adherence to 501R requirements. This presentation will cover high level 501R requirements for revenue cycle, along with UPMC’s approach to meet each guideline including wide publication of our financial assistance program, translation services and documentation, and proactive charity scoring.
11:45 – 12:45 Closing Keynote Speaker Marquis Salon 2
Matthew D. Jones
12:45 – 1:30 p.m. Drawing/Prizes Marquis Salon 2
1:30 p.m. Meeting Adjourned Marquis Salon 2
** Suggested dress for the conference is Business Casual. Attire for Thursday’s dinner/entertainment is casual with an 80’s flare. There will be a contest with judges for the Best 80’s Dressed **
Three Rivers AAHAM
FALL CONFERENCE MEETING
Nemacolin Woodlands Resort
1001 Lafayette Drive
Farmington, PA 15437
724-329-8555
MEETING REGISTRATION INFORMATION
Register & pay online at ThreeRiversAAHAM.com. Click on the SAVE THE DATES tab, and then select the MEETING REGISTRATION FORM.
______$225 Member – Early Bird Special (paid in full on or before August 19, 2016) ** Must be a Three Rivers AAHAM member prior to 7/31/16 **
______$150 Member – 1 Day (Thursday) ** does not include dinner **
______$275 Member – Paid on or after August 20, 2016 ** Must be a Three Rivers AAHAM member prior to 7/31/16 **
______$375 Non-Member
______$ 85 Thursday Dinner & entertainment ONLY for guest, spouse or significant other
Cancellations must be via e-mail to: , and by Wednesday, August 31, 2016. Due to final numbers having to be submitted to Nemacolin, NO REFUNDS WILL BE MADE AFTER SEPTEMBER 1, 2016, but substitutions will be honored.
Checks can be mailed to: Three Rivers AAHAM @ PO Box 937, Coraopolis, PA 15108
Nemacolin Woodlands Resort
1001 Lafayette Drive
Farmington, PA 15437
724-329-8555
NEMACOLIN RESORT INFORMATION
Nemacolin Woodlands Resort is located on 2,000 wooded acres in the Laurel Highlands of Southwestern Pennsylvania. Nemacolin is an escape unlike any other. Accommodations for our conference this year will be held at the Chateau/Lodge. Room reservations can be made by calling Nemacolin Resort & Spa at 866-344-6957, no later than Friday, September 2, 2016. Room rates are $199 per night for the Chateau and $159 for the Lodge (first-come, first-serve basis).
Life Experiences. These are the things you've always wanted to do, but just didn't have the access or the time to do them. While at Nemacolin, they can bring those experiences to you. From off-road driving, animal safaris and zip lining to fine-dining, spa treatments and golf, the vision and dream can be realized. If your schedule permits, call 724-329-8555 to make reservations for any of these activities. Or, visit their website www.nemacolin.com for reservations or additional information.
~ Special thanks to our ~
Three Rivers AAHAM 2016 Corporate Partners
Diamond Sponsorship
Charles J. Hilton & Associates, P.C.
PNC Healthcare
Platinum Sponsorship
Credit Management Company
Penn Credit Corporation
Gold Sponsorship
Collection Service Center, Inc.
HRSI
Strategic Outsourcing Solutions
Silver Sponsorship
CBCS National
Carter Health Management & Consulting
Bronze Sponsorship
Automated Card Systems
Commercial Acceptance Company
Paths, LLC
SAM, Inc.
Waypoint Resource Group
Three Rivers Chapter
Fall Conference ’16 Speaker Biographies:
Anthony J. Catalano, QSA, CISSP, HITRUST CCSFP
Associate Director Management Consultant
SecureState
216.927.8223 m: 330.554.6136
www.securestate.com
As an Associate Director at SecureState, Anthony Catalano assists clients with executive management decisions surrounding information security and other complex projects that align with an organization’s core business values. Working closely with other experts at SecureState, Mr. Catalano is able to leverage the knowledge-base of other SMEs in the information security industry to develop customized solutions that support a stable and secure environment.
Mr. Catalano serves as SecureState’s subject matter expert for the healthcare and technology industries. He is focused on developing and improving qualitative and quantitative risk assessment methodologies that assist healthcare and technology clients in understanding and mitigating information security, operational, and financial risk. He has assisted domestic and international Fortune 500 clients with alignment to vertical specifics standards and frameworks including NIST, HITRUST, ISO, EU Safe Harbor, NERC CIP, HIPAA, and PCI.
Mr. Catalano has dedicated his career to defining, strategizing, and aligning technology investments with strategic goals that have positioned organizations for continued competitive growth. He is an expert in identifying needs and issues, collaborating with businesses and clients to design solutions, and guiding the implementation of technologies and best practices that have improved top- and bottom-line financial performance.
Three Rivers Chapter
Fall Conference ’16 Speaker Biographies: (continued):
Sara Emery
KPMG LLP
1601 Market Street
Philadelphia, PA Zip 19103
Cell 484-354-3488
Sara Emery serves as a Senior Associate in KPMG’s Advisory Services practice contributing to the Regulatory Compliance division’s mission to assist clients in improving process efficiencies. As an experienced professional, she has led revenue cycle improvement efforts while simultaneously managing platform conversions. Through her all-encompassing revenue cycle experience with acute care facilities, Sara has leveraged her analytic proficiencies to improve organizational net revenues and cash flows while reducing internal costs. Sara has successfully conducted revenue cycle assessments, proposals, process implementations and training curriculums to ensure the effective transformation of organizational revenue cycle performance. She has served as a project manager leading analytical development deciphering the visual representation of individual and process performance. In this role, Sara has supported the identification and correction of both process and technological inefficacies resulting in an increase in revenue realized and accurate financial reporting. Sara’s wide-ranging scope allows her to productively contribute to large client teams with an over-arching goal to improve organizational financial health.
In addition to her full time position with KPMG, Sara sits on the board of the HFMA Metropolitan Philadelphia Chapter and volunteers as the chapter’s Professional Development and Program Committee Co-Chairs. As such, she plays a major role in planning all of the chapter’s educational events and service offerings.
Matt Gentile
IMG Digital Group
Matt Gentile is the Managing Director of digital marketing consultancy, IMG Digital Group. Former Global Director of Social Media for the CENTURY 21® brand, Matt currently consults with a wide range of businesses from Fortune 500 companies to emerging brands about their digital marketing strategies. He is a professional presenter who has spoken at several high-profile events including #CZLNY, #CSMNY, #ICNY, #SMMW. Beyond marketing, Matt is involved in several community-based charities including Habitat for Humanity and Easter Seals. Born and raised in Pittsburgh, Pennsylvania, he is also a die-hard Steelers fan.