(The reference in brackets at the end of each task refers to the assessment criteria for the learning outcomes of this qualification and is for your assessor’s use.)

  1. Explain and comment on how aspects of information, advice or guidance can be explored in group settings. (1.1)
  1. a) Explain the advantages of group work as an information, advice or guidance activity. (1.2)
  1. b) Explain the disadvantage of group work as an information, advice or guidance activity. (1.2)
  1. Explain the ways in which individual members of a group can be encouraged to work co-operatively.(2.1)
  1. Summarise the factors that can create challenges to co-operative group work, and explain ways in which these can be overcome.(2.2)
  1. Explain the ways in which respect for group members’ values and beliefs can be facilitated. (2.3)
  1. Produce a detailed session plan for an information, advice or guidance group that demonstrates aims, learning outcomes and methodology. (3.1)
  1. Conduct an information, advice or guidance group session, using the detailed session plan. Describe how you conducted the session and if the session went to plan, or the changes you needed to make. (3.2)
  1. Evaluate the effectiveness of the session through reflection on your own performance. Summarise client feedback from the evaluation forms. (3.3)
  1. Summarise the skills necessary to facilitate co-operative group work in information, advice or guidance.(4.1)
  1. Explain how the skills necessary to facilitate co-operative group work in information, advice or guidance are used effectively. (4.2)
  1. Analyse your own strengths and areas for development in facilitating co-operative group work in information, advice or guidance (you could refer to the analysis you carried out in your workbook). (4.3)
  1. For two clients with different needs select a range of current resources available for providing information, advice or guidance within a specific organisation. (1.1)

a)Client 1:

b)Client 2:

  1. For each client, describe how you would access the resources you identified.(1.2)

a)Client 1:

b)Client 2:

  1. Summarise the range of clients for whom resources are provided within your chosen organisation. (1.3)

1)Describe a range of media that can be used to provide information for clients. (2.1)

2)Describe the ways in which media can be adapted to meet client needs. (2.2)

3)For each of the examples below, select media that will meet the clients’ needs. (2.3)

a)A client with a hearing impairment looking for help moving house:

b)A client who is partially sighted with limited access to transport keen to find ways to help him feel more independent and less isolated:

  1. Describe ways in which information is stored within your chosen organisation to comply with relevant legislation and codes of practice. (3.1)
  1. Describe two methods of retrieving information for clients with different needs. (3.2)

a)

b)

  1. Assess the appropriateness of systems of storage and retrieval of information within your organisation. (3.3)
  1. Describe the ways in which information is updated and maintained within your organisation. (3.4)
  1. Describe the key features of the referral procedure of your chosen organisation. (1.1)
  1. Describe how the procedure is implemented within your organisation. (1.2)
  1. Describe the difference between signposting and referral. (2.1)

2a) Describe the benefits to your chosen organisation of signposting and referral. (2.2)

2b) Describe the benefits to your organisation’s clients of signposting and referral.

  1. Describe two situations from your organisation where signposting and referral are appropriate in meeting client requirements. Explain why they are appropriate. Give one example of signposting and one of referral.(232)

a)Signposting:

b)Referral:

  1. Describe how to signpost or refer clients in a supportive and appropriate manner. (3.1)
  1. Describe ways in which signposting or referral in your chosen organisation takes place within a policy framework that complies with legislation, codes of practice and ethical requirements. (3.2)
  1. Describe the process in your chosen organisation for monitoring and evaluating signposting or referral of clients to other agencies. (4.1)
  1. Describe the systems for recording signposting or referral of clients within your organisation. (4.2)

3a) Describe how your chosen organisation obtains feedback from clients following signposting and referral. (4.3)

3b) Describe how feedback from clients following referral and signposting is recorded in your organisation. (4.3)