Job title:Academic Services Administrator (Bursaries and Scholarships)
Post number:AS5114
Reports to:Academic Services Senior Officer (Bursaries and Scholarships)
Department:Academic Services
Location:Watts House
Grade:4
Purpose of the role
The Academic Services Administrator (Bursaries and Scholarships) is responsible forcarrying out a range of administrative activities and processes required to ensure the delivery of high quality student-centred services for the main areas of responsibility. The role includes organising and handling data in relation to bursaries and scholarships, US loans, Canadian Student Loans and career development loans liaising with internal departments and relevant external agencies.
The role holder will work autonomously and as part of a team, communicating often complex information in a clear and understandable way. The role holder willuse initiative and judgement to resolve enquiries and issues effectively, and keep up to date with relevant legislation.
Main areas of responsibility:
- To administer the University of Brighton bursary and various scholarships schemesincluding set up and testing parameters, assessing student eligibility and ensuring prompt and accurate payment of student bursaries and scholarships;
- To process external loans for students such as Career Development Loans and those for American and Canadian students, including exchanging information with funding bodies and external agencies, ensuring prompt and accurate payment where relevant andensuring that information is available, up-to-date and maintained on the University of Brighton website;
- Effectively manage enquiries from students, staff and external agencies, providing information and advice, resolving enquiries and referring on to appropriate services where necessary, ensuring a high level of customer service at all times;
- Work cohesively with colleagues to contribute to the development and ongoing improvement of relevant services including policies, procedures, processes and information, and proactively identify opportunities for service improvement and keeping up with relevant legislation;
- To assist the Assistant Registrar (Examinations, Ceremonies and Awards) with the wider services of the Examinations, Ceremonies and Awards team;
- Toassistwithdepartmental projects, events or initiatives appropriate to the grade of this post, including but not limited to enrolment, open days and confirmation and clearing activities.
General responsibilities
These are standard to all University of Brighton job descriptions.
- To undertake other duties appropriate to the grade and character of work as may be reasonably required, including specific duties of a similar or lesser grade.
- To adhere to the University’s Equality and Diversity Policy in all activities, and to actively promote equality of opportunity wherever possible.
- To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act.
- To work in accordance with the Data Protection Act.
The person specification focuses on the knowledge, qualifications, experience and skills (both general and technical) required to undertake the role effectively. Please ensure that your application demonstrates how you meet the essential criteria. You will be assessed by your completed application form (A), at interview (I) and in some instances through an exercise (E).
Essential criteria / A, I, EKnowledge /
- Ability to plan, prioritise and manage a range of work activities using time effectively and meeting objectives and standards within agreed service level agreements;
- Able to interpret, apply and communicate regulations and procedures, demonstrating sensitivity and diplomacy when communication complex or difficult information;
- Able to exercise judgement to resolve issues and when to involve others or pass on more complex enquiries to ensure an effective service.
Qualifications /
- Good standard of secondary education or equivalent experience.
Experience /
- Experience of a broad range of administrative processes and customer-focussed services;
- Experience of handling sensitive data and records, and adhering to procedures and maintaining security;
- Able to work without direct supervision whilst maintaining high standards of accuracy.
Technical/work based skills /
- Excellentadministrative, numeracyand organisational skills;
- Ability to use standard computer equipment and programmes including databases, Microsoft Office software and web-based systems.
Other requirements /
- Works independently and shows willingness and initiative to resolve issues;
- Promotes team-working and sharing of good practice, developing effective professional relationships with others;
- Works proactively, collaboratively and flexibly with others to ensure effective service delivery;
- Positive attitude to change.
Desirable /
- Experienceofworking within an HE institution and student records systems;
- UnderstandingoftheDataProtectionandFreedomofInformation legislation.
- Any appointment is generally made at the bottom of the salary range for the grade dependent upon experience and previous salary.
- This is a part timepost for 20 hours per week and is permanent.
- Annual leave entitlements are shown in the table below and increase after 5 years’ service. In addition, to the eight Bank Holidays, there are university discretionary days between Christmas and New Year. All leave, including bank holidays and discretionary days, is pro-rated for part time employees.
Grades / Basic entitlement per year / Grades / After 5 years’ service
1-3 / 23 days / 1-3 / 28 days
4-7 / 25 days / 4-7 / 30 days
8-9 / 27 days / 8-9 / 30 days
Band 10 and above / 30 days / Band 10 and above / 30 days
- More information about the department/school can be found hereProfessional Services Departmentsor hereAcademic departments (schools and colleges)
- Read the University’s 2016 - 2021 Strategy
- The University has an attractive range of benefits and you can find more information about them on our website.6500
Date:October2017