Information and AdviceVolunteer Role Specification & Task List

Volunteer Task List
To work within the boundaries and guidelines set out by Age UK East Riding and its partnership agencies.
To carry out tasks according to Age UK East Riding policies and standards, in particular on confidentiality, anti-discriminatory policies and health and safety
To be supportive, encouraging and positive
To interview clients in person or by telephone
Explore the nature of the problem raised by the person and, where appropriate, their wider circumstances
Identify and research information relevant to the clients’ situation using relevant IT and manual systems
Present and discuss information with the client in an accessible form, enabling them to identify a suitable solution
Where appropriate and at the clients’ request, to act on their behalf and represent their interests with third parties by letter, telephone or in person
Inform people about services that may be available to them and how to access them, including Age UK East Riding services; and where appropriate to refer people to other agencies and sources of help
Give help with letter writing and completing forms
Maintain case records using IT and manual systems as required
Liaise closely with the Information and Advice Coordinator and other advisors, seeking advice, guidance and support where required
Participate in training sessions and meetings as necessary
To work as part of team with other Age UK East Riding volunteers and staff
Volunteer Person Specification – ESSENTIAL attributes after Induction & Training
A commitment to your role as a volunteer
An understanding of the responsibilities, role and boundaries of a volunteer
An understanding and commitment to the Health and Safety, Equal Opportunities and Confidentiality policies of Age UK East Riding of Yorkshire and its partner agencies.
Skills and willingness to work face to face and on the telephone with clients
An ability to listen to others and to identify problems and solutions in order to meet needs of clients
An ability to understand written information and to explain things clearly without jargon or being patronizing
An open-minded approach to individuals, avoiding judgement and stereotyping
An ability to write clear notes and records, to write letters and fill in forms, and to carry out basic calculations
A liking for and interest in working with older people
Ability to work as part of a team
A friendly and patient personality that is able to work well with a wide range of people
Willingness to attend training and other events and be reliable in the provision of your voluntary sessions
A reliable approach to your volunteering commitments
Willingness to have a Police check (Criminal Records Bureau)