Mobile (Personal): 07956 454800; Mobile (Work): 07817 477387 Email

Liza Edmond

120 Kingsway West, York, YO24 4QB

Mobile (personal): 07956 454800; Mobile (work): 07817 477387 email:

I am a highly capable, dynamic and efficient Business Intelligence (BI) Manager with extensive NHS knowledge gained through a variety of roles over the past 14 years. With strong operational, planning and organising skills, I display a high level of organisational awareness and local knowledge when engaging with stakeholders and colleagues. I have successfully led the BI team through periods of change, including adapting internal processes to meet national and local policy requirements, IT upgrades, and organisational restructuring. As an accomplished departmental manager with strong leadership skills, I apply strategic and operational thinking when executing my responsibilities and endeavour to combine logic and fact to make judgements which achieve outcomes to meet my organisations overall objectives. I am somebody who is committed to delivering long-lasting tangible results and enjoy conducting research and analysis when leading or providing support on projects. I am confident in my ability to adapt, develop new talents and deliver results in challenging environments. My aspiration is to become a respected NHS leader who delivers significant outcomes for the greater good, and welcome opportunities for career progression with enthusiasm.

·  Specialist expert knowledge of Payment by Results (PbR), Reference Costing and clinical coding.

·  Expertise in the NHS Contracting and Commissioning processes.

·  Proficient departmental manager with experience of managing up to 20 staff.

·  Highly developed analytical skills applied in the interpretation and presentation of complex data.

·  In-depth knowledge of NHS data sources and information flows.

·  Excellent planning, organisation and time management skills, enhanced with project management training.

·  Advanced technical skills in the application of IT software packages including MS Excel, MS Word, MS Outlook MS PowerPoint, and SQL Server.

·  Very adaptive and able to work on diverse projects, adopting my approach to fit the context and deliver value.

·  Excellent communication skills used to listen, understand, adopt, implement and deliver key messages.

·  Ability to apply a structured approach to deliver high quality written reports and documentation.

·  Confidence in providing advice and assurance at the highest level.

·  Able to define and solve complex problems in a creative and innovative manner.

·  Strong emphasis on both the delivery and realisation of benefits.

·  In-depth knowledge of leadership, management and change management theory.

·  Highly developed researching skills.

·  Very high attention to detail.

Senior Business Intelligence Manager (2008-Present) NHS North Yorkshire and York

·  Leading and managing the teams of BI Analysts and Developers to deliver management information for most aspects of healthcare, including financial and performance management reports and detailed analysis.

·  Responsibility for composing and negotiating the Acute Contract Information Schedule on behalf of NHS North Yorkshire and York, and ensuring rigorous processes are in place to hold Providers to account for breaches.

·  Providing specialist advice on the potential financial impact of QIPP schemes and establishing the routine provision of analysis and reports to monitor delivery.

·  Interpreting, implementing and providing expert advice on national policies such as Payment by Results (PbR), the NHS Operating Framework, and the NHS Data Dictionary.

·  Researching NHS best practice and leading development of efficiency reporting to identify pathway redesign opportunities.

·  Engaging team members with the BI strategy to lead the department through continual improvement and change for delivering efficient and appropriate services and outputs.

·  Representing the Assistant Director of Business Intelligence as required.

Contract Information Manager (2005-2008) Craven, Harrogate & Rural District and Selby & York PCT’s

·  Management responsibility for the Contract Information Analysts.

·  Leading the development of monitoring systems to provide timely and accurate contract monitoring reports.

·  Capacity planning to determine the contract values with Acute Hospital Providers.

·  Identifying financial savings from Providers where payments data included errors or did not confirm to national payment rules.

·  Interpretation of complex datasets to provide analysis and management reporting.

Information Analyst (2004-2005) Craven, Harrogate & Rural District PCT

·  Provision of routine contract monitoring reports and ad-hoc in depth analysis.

·  Validating data and ensuring appropriate payments were made using specialist knowledge relating to PbR.

·  Supporting Contracting and Commissioning Managers as appropriate.

Commissioning & Performance Officer (2003-2004) Harrogate District Foundation Trust

·  Validation of clinical coding to support the billing process.

·  Undertaking the Reference Costs exercise.

·  Contract monitoring to determine the financial income due from Commissioners.

Financial Management Accountancy Assistant (2001-2003) Harrogate District Foundation Trust

·  Supporting the budget setting and monitoring processes for hospital departments.

·  Investigating causes of departmental overspends and ensuring invoices were accurately coded.

Medical Records Clerical Assistant (1998-2001) Harrogate District Foundation Trust

·  Arranging Outpatient appointments and clinics, ensuring patients case notes were available and intact.

·  Receptionist for the Outpatients, Accident & Emergency and the Trauma & Orthopaedics departments.

Auxiliary Bank Nurse (evenings and weekends) (2000-2003) Harrogate District Foundation Trust

·  Providing care and support for patients as appropriate, for example, helping them to dress, clean and eat.

·  Assisting in the smooth running of hospital wards.

Post-graduate: Masters in Leadership for Health and Social Care - Hull University (expected completion May 2013)

Average result achieved to date:- Distinction

Courses: The Yorkshire Accord Leadership Mentoring Scheme (2010)

FLAME – Fostering Leadership and Management Excellence (2010)

PRINCE Foundation (Project Management) (2009)

Training: Project Management (2011); Analytical MS Excel (2009); Analytical MS Access (2009); Recruitment and Selection Training (2009); Building Foundations towards World Class Commissioning (2008); Written Communication Skills (2008); QMAS Data and QPACT Utility (2008); KSF (2008); Performance and Development Appraisals (2006); Foundation Leadership and Management (2005); Statistics for Beginners (2005).

1995-1997: Advanced GNVQ in Business (Distinction); English Literature A-level (C); 9 GCSEs (B-C)