Appendix 1: Questionnaire
Contents
1.Instructions
2.Questions
2.1. Strategy
2.1.1 Company introduction
2.1.2 Customs’ ambition, goals and objectives
2.1.3 Strategy, collaboration and value proposition
2.1.5 Commercial considerations, tender, terms and conditions
2.2 Business
2.2.1. Services
2.2.2 Organization and collaboration
2.2.3 Operations
2.2.4 License
2.3. Data/information
2.4 Applications
2.4.1 Capabilities
2.4.2 Usability facilitation
2.4.3 Common functionality
2.4.4 Architecture
1.Instructions
This questionnaire refers to Prior Information Notice no. [xxxx], for more information please go to the Market Dialogue document. Please fill in the questionnaire below and submit the response in accordance with the Market Dialogue Document point five.
Remarks:
- It is not a requirement that all questions are answered – we don’t expect all questions to be applicable for all respondents
- The space provided below for responses can be expanded, and should not be seen as a limit for the responses, however, keep the answers short and to the point
- You may, if a question is duly answered in the schema below, add supplementary documentation and illustrations. Please ensure thatany additional documentation is linked correctly to the appropriate question(s). Please limit the amount of supplementary material to a reasonable level.
2.Questions
2.1.Strategy
2.1.1 Company introduction
Questions / Answers- Name of company
- Contact person for this dialogue, including email and telephone number
- Company introduction (e.g. size, capabilities, delivery locations,brief history, ownership, Danish language support etc.)
- Describe any plans to collaborate/partner with other companies to deliver Customs products/services, including
- Nature of the partnership
- Key capabilities/areas of responsibilities
2.1.2 Customs’ ambition, goals and objectives
The ambition is to establish safety and security forthe citizens of Denmark, secure correct customs revenue for transports of goods across the theDanish borders and support business growth through streamlined import and export processes. This is achieved through optimal use of data as well as focus on impact and compliance. To realize the ambition, the aim is to achieve four goals:
- Ensure compliance with laws and rules
- Create safety for the citizen’s security and health and for the environment
- Secure correctcustomsrevenue
- Create optimal customs conditions for global trade
There is a close correlation between the achievement of the goals and the dependencies between them, therefore Customs cannot succeed in reaching individual goals alone.
The basic core task for Customs is to ensure correct customs revenue, so that Denmark fulfill its customs obligations towards EU, while doing it in a way that makes effective use of Danish tax money.
At the same time, a core task for Customs is to provide safety for Danish and European citizens, with regards to the import and export of goods across borders and minimize threats from illegal goods or goods harmful to the environment or the health of the citizens.
With the implementation of the UCC and the establishment of a new customs administration, the development of systems and processes is prioritized in accordance with the UCC and other applicable legislation. At the same time, the ambition is to rethink the opportunities for customs declaration and debt management. Partly to create better conditions for businesses and partly to promote growth and support opportunities for new business models based on the customs data generated.
Danish Customs desire to increase the value of the massive amount of customs related data available to build models that predict and optimize Customs outcomes, and to transform ourselves to better embrace the analytics capabilities achievable exploiting such models and big data.
In order to achieve these outcomes, Customs has the following objectives to makedata-driven a core component of the strategy:
- Improve the use of data across Customs processes
- Build models to predict and optimize business outcomes
- Develop Customs capabilities across all processes to exploit big data analytics
Questions / Answers
- Please provide a 2-3 page description on how you will ensure that ICT will meet its overall ambition, goals and objectives as described above supported by the Market Dialogue document. This should demonstrate an understanding of the issues, the strategy and give a viable set of answers – proven approaches as well as innovative suggestions
2.1.3Strategy, collaboration and value proposition
Questions / Answers- Provide a brief description of Customs related products/services your company and related partners have delivered or are currently delivering to any EU country (maximum up to 3 examples within the last 5 calendar years)
- Provide a brief description of big data and real-timeanalytics related products/services your company has delivered or are currently delivering to any EU country (within the last 5 calendar years, customs context preferable)
- Do you provide customs expertise? Describe in which way your customs expertise is scalable. To what extent do you expect utilizing global resources?
- What delivery model do you offer for Customs products and services?
- Describe your company strategy within the public sector and specifically within Customs and Tax, including any relevant references and customer relations and satisfaction characteristics
2.1.5Commercial considerations, tender, terms and conditions
Questions / Answers- Please describe which terms and conditions are critical to you as a supplier.
- Has your Company any experience with the flexible Tender procedures as e.g. Negotiated procedures or Competitive dialog?
2.2 Business
2.2.1. Services
Questions / Answers- Describe your key product/service offerings and value propositions most relevant to customs (e.g. products, consulting, implementation/build, operations, support and maintenance).
2.2.2Organization and collaboration
Questions / Answers- Can you provide a description of your proposed project organization and collaboration model with ICT?
- What competencies will you rely upon in the ICT organisation during implementation?
2.2.3 Operations
Questions / Answers- What possibilities do you see, in allowing third parties to operate, maintain and further develop yourproduct/service(s)?
2.2.4License
Questions / Answers- What licensing models do you offer?
- Do licenses from other vendors need to be acquired?
- Does your product(s) use any open source components?
2.3. Data/information
Questions / Answers- Describe the BI/analytics components included inyour product(s) or which third party products are used in conjunction with your product(s)
- Please provide examples of how the data analysis component is able to utilize data from all applications
- Please provide examples of real-time data usage in your product(s), preferably in current EU implementations
- Please provide information regarding your data security policies and methods
2.4 Applications
2.4.1 Capabilities
This section contains questions related to the customs capability model. The Customs capability model in the figure below, provides a simple way to map the customs value chain to the core customs capabilitiesthat Danish customs is looking to get informed about through the market dialogue. Each capability is brokenfurther down into major process areas (light grey boxes in figure below); however please note that not all capability areas need to be brokenfurther down e.g. Tariff, as the underlying processes are deemed to be simple and/or standardised.
Each capability (dark blue boxes in Figure 1 below) has a set of questions. For questions regarding type of product, the following definitions apply:
- Standard:a product, that only needs to be configured to support Danish Customsrequirements
- Custom build:a bespokenproduct, that must be built for Danish Customs
- Re-usable, implemented elsewhere:A custom builtproductalready implemented for another customer that can be re-used with a mix of configuration and development
- Third party:a standard product or re-usable product implemented elsewhereprovided bya third party
Figure 1: Customs value chain, capability model and process areas
Questions / Answers- How does your overall solution blueprint for your product(s) fit within the capability map in the figure above? Is there anything missing?
Goods accounting
Handling and processing of all forms and information submitted to customs in relation to the movement and intended movement of goods across borders and customs controlled areas.
AnswersQuestions / Standard / Custom build / Re-usable, implemented elsewhere / Third party
- What type of productdo you currently provide supporting usage of a manifest as arrival and presentation notification?
Trader management
This includes customer relationship management functions, account management and trader management including the management of authorisations. This also includes the handling of customer queries.
AnswersQuestions / Standard / Custom build / Re-usable, implemented elsewhere / Third party
- What type of product do you currently provide supporting the application for, decision on, and management of an authorisation?
Questions / Answers
- Which customer service capabilities does the product provide?
Financial management
Deals with the handling of traders’ financial accounts; posting of amount of customs duties owed; recording financials transactions etc. This includes the processing and management of guarantees that are required to secure the amount of duties owed.
AnswersQuestions / Standard / Custom build / Re-usable, implemented elsewhere / Third party
- What type of product do you currently provide supporting processing of a Guarantee management application (verification of conditions and criteria, acceptance)?
- What type of product do you currently provide supporting registration and management of guarantees in the form of a cash deposit, comprehensive/individual guarantee in form of undertaking, bonds, bank guarantee, bank deposit (creating a guarantee reference number)?
- What type of product do you currently provide supporting Management of payments of customs debt?
- What type of product do you currently provide supporting accounting processes for customs debt?
Declaration management
Handling and processing of goods declarations that have a customs implication. Typically, this is the point at which the trader makes a legal declaration, informing Customs what the intended purpose of the movement of the declared goods is.
AnswersQuestions / Standard / Custom build / Re-usable, implemented elsewhere / Third party
- What type of product do you currently provide supporting processing of entry summary declarations (registration, safety & security risk analysis, controls, discharge)?
- What type of product do you currently provide supporting processing of import customs declarations (prohibitions & restrictions/fiscal/ intellectual property rights risk analysis, acceptance, controls, debt management, release, surveillance)?
- What type of product do you currently provide supporting discharge in case of a special procedure for import and export (by release for subsequent procedure or bill of discharge)?
- What type of product do you currently provide supporting processing of customs declaration procedures for export (acceptance, safety & security/prohibitions & restrictions/fiscal/ intellectual property rights risk analysis, controls, release, surveillance, exit certification)?
- What type of product do you currently provide supporting processing of exit summary declarations (arrival, presentation (departure manifest), safety & security risk analysis, controls, exit results)?
- What type of product do you currently provide supporting processing of transit declarations (acceptance, controls, release, discharge)?
- What type of product do you currently provide supporting placement under temporary storage (incl. presentation, controls, monitoring, discharge)?
Tariff management
Deals with the setting tariff measures, managing the changes in tariff measures, and integrating these with all tariff related functions such as quota management, goods origin management and valuation.
AnswersQuestions / Standard / Custom build / Re-usable, implemented elsewhere / Third party
- What type of product do you currently provide supporting Tariff Management?
Duty calculation
Deals with the calculation and posting of customs debts owed.
AnswersQuestions / Standard / Custom build / Re-usable, implemented elsewhere / Third party
- What type of product do you currently provide supporting Duty calculation?
Risk assessment
Deals with the identification of risks and mitigating these risks by implementing the necessary actions, at the operational level.
AnswersQuestions / Standard / Custom build / Re-usable, implemented elsewhere / Third party
- What type of product do you currently provide supporting creation and updating of risk profiles?
- What type of product do you currently provide supporting creation and updating risk criteria?
- What type of product do you currently provide supporting administration of random check intervals?
- What type of product do you currently provide supporting Reporting on use of common risk criteria to EU?
Questions / Answers
- Do you allow users to update the risk models?
- Do you support use of goods tracking, if yes in which way?
Control & enforcement
Deals with all areas related to ensuring that traders are fulfilling their customs compliance obligations as well as enforcing those obligations. This includes desktop controls and audits (paper based), physical visits to traders’ premises, means of transport, and warehouses as well as interceptions outside the Customs controlled areas.
AnswersQuestions / Standard / Custom build / Re-usable, implemented elsewhere / Third party
- What type of product do you currently provide supporting Control & enforcement?
Customs duties & taxes collection
Handling of situations where customs debt it owed and needs to be collected by Customs. This capability is interlinked very closely to Financial Management.
StandardQuestions / Standard / Custom build / Re-usable, implemented elsewhere / Third party
- What type of product do you currently provide supporting customs duties & taxes collection?
Risk intelligence
Deals with intelligence from all types of sources, and analysing and interrogating such intelligence, using various methods, including data mining and analytics. This includes the discovery of non-compliance of traders and investigating such cases.
AnswersQuestions / Standard / Custom build / Re-usable, implemented elsewhere / Third party
- What type of product do you currently provide supporting Risk intelligence?
Questions / Answers
- How will you incorporate machine learning (or similar AI tools) / predictive analyticsto identify declaration errors in tariffs, volume, duties etc.?
- Do you have models that can detect possible miscalculations based on patterns or historic data?
- Is your product able to optimize detection based on historic data?
- What standard models do you offer and how do you support retrospective/proactive/predictable risk assessment models?
2.4.2 Usabilityfacilitation
Questions / Answers- How does your product(s) improve usability (single sign-on, common UI, single point of contact, personalized views,customer experience etc.)?
- Does your product(s) provide any self-services, B2G, and/or other data integration for the Traders to interact with Customs?
- Does the product support web portal enablement of the web based user channels?
- Does the product support language localization?
- Does the product support customisation to corporate visual identity?
2.4.3 Common functionality
AnswersQuestions / Standard / Custom build / Re-usable, implemented elsewhere / Third party
- What type of product do you currently provide supporting content management functionality?
- What type of product do you currently provide supporting predictive modelling to assist in other areas besides risk?
- What type of product do you currently provide supporting integrated workforce management?
- What type of product do you currently provide supporting machine learning to aid traders or the Customs organization?
- What type of product do you currently provide supporting legal discovery and audit management?
- What type of product do you currently provide supporting activity monitoring?
2.4.4Architecture
Questions / Answers- Can you provide an application architecture overview of your product(s)?
- Please describe your technology stack
Interfaces