Robert E. Glaser 7979 North Williams Road
St. Johns, Michigan 48879
Email: Mobile: 908.397.1618
--SUMMARY OF QUALIFICATIONS--
Extensive experience in complex health care delivery systems and information systems management:
· Leader and Team Builder
· Information Technology Management, Development and Installation
· Tactical and Strategic Plan Development and Implementation
· Development, Execution and Management of Sensitive Programs Worldwide
· Capital/Operating Budget Development, Defense, Execution and Controls
· Proposal Development, Evaluation, Negotiation and Contract Award
--PROFESSIONAL EXPERIENCE--U.S. Chief Privacy Officer
Aventis PharmaceuticalsBridgewater, New Jersey / January 2004 – December 2004
Selected as first U.S. Chief Privacy Officer to lead the privacy related activities for Aventis Pharmaceuticals North America and its 10,500 associates and contractors across 40 locations in the United States including Commercial Operations, Drug Innovation & Approval, Industrial Operations, Information Systems, and Legal. Directly report to the North America Chief Compliance Officer and indirectly to the Global Privacy & Data Protection Officer in Strasbourg, France. Established a matrix based U.S. Privacy & Data Protection Office with senior level representation from all organizational business units. Identified cross border data transfer issues and worked with the global organization to ensure functional standardization among global entities. Developed and/or customized guidance, policies, and procedures (including those that originated from the global office) to Aventis U.S. while ensuring U.S. ability to operate efficiently was not affected. Provided “strategic” advice and presentations pertaining to privacy to the North America Leadership Team and Commercial Operations Leadership Team. Manage operating and capital budgets and related contracts for privacy assessment and compliance. Member U.S. Compliance Committee; Board Member, International Pharmaceutical Privacy Consortium (IPPC); Chairman, IPPC State Privacy Working Group. Integration Manager for U.S. General Services during the post merger integration process for Sanofi-Aventis responsible for Human Resources, Budgetary, and Integration Planning in the newly merged organization.
Vice President
MyDocOnline, Inc.
Aventis Pharmaceuticals
Round Rock, Texas / June 2001 – December 2004
Held Executive positions in International Operations, Business Development and Client Services of a wholly owned subsidiary of Aventis Pharmaceuticals with an Internet based, HIPAA compliant, communications system designed to streamline patient / physician interactions, improve practice management and assist physicians in providing better patient care. Established contacts and set up project teams in the United Kingdom, Canada, Germany, Finland, Norway, Sweden, Denmark, France, and Japan. Completed international market assessments in the areas of general Internet penetration, utilization of the Internet by consumers for health care purposes, governmental and professional organization health policies affecting utilization of the Internet, the effect of country/European Union patient privacy policies, and competitor analyses. For U.S. operations identified content and functional application providers negotiating and awarding multi-year contracts ranging in value from $10,000 to greater than $1,000,000. Identified and negotiated corporate partnerships. Participated in acquisition due diligence. Identified new markets and conducted analyses of opportunities. Provided internal and external executive level presentations obtaining corporate leadership concurrence for various initiatives. Internal responsibilities include Implementation Team, Help Desk, Human Resources, Facilities, and Strategic Planning including the areas of Corporate Culture and Cross Functional Teamwork. Managed budget in constricting environment. Moved to new position in Aventis upon sale of MyDocOnline to Zix Corporation.
ROBERT E. GLASER
Resume
Vice President Information Services& Chief Information Officer
Sparrow Health System
Lansing, Michigan / October 1998 - June 2001
Executive responsible for Information Systems, Telecommunications, Switchboard, Health Information Management/ Transcription, Behavioral Medicine, Medical Library and Centralized Scheduling comprising nearly 500 FTEs in this $650M Integrated Delivery System. Implemented Lawson ERP system in the areas of Materials, Human Resources and Payroll. Established Tier I/II System Internet presence and awarded contract for first organizational enterprise wide Intranet. Standardized microcomputer hardware and office software including a multi-million dollar personal computer contract. Developed and presented first Information Services and Telecommunications assessment and 18 month tactical plan. Reduced delinquent Medical Records by over 10,000 and Medical Records Accounts Receivable by over $50 million in eight months. Completed Y2K assessment and remediation of 280 software applications, operating platforms, 6,000 medical devices, 32 phone/voice mail systems, and various facility systems ensuring full Y2K preparation while coming in $1M under budget. Established Data Security and HIPAA Compliance programs. Media spokesperson for all information services and information technology issues. Developed, defended, and managed $25,000,000 in operating and capital budgets. Participated in organizational governance at the corporate level including various executive committees such as the President’s Advisory Council, Board Audit and Finance Committee, Corporate Compliance Executive Committee, Managed Care Leadership Committee, Health Information Management Committee, and UAW Executive Steering Committee. Selected by Hospitals & Health Networks as a Top 100 Most Wired Hospital in 2001.
Manager, Technology Enablement
Health Care Consulting, Ernst & Young, LLP
Honolulu, Hawaii / January 1998 - October 1998
Facilitated post-merger information technology integration project at major $1.9 billion “university based” Integrated Delivery System comprised of four divisions (Hospitals, Insurance, Physician, and Diversified Services inclusive of overseas Centers of Excellence). Revised Information Systems Division organization based upon industry “best practices” and shared services model including a governance structure of oversight. Validated Y2K compliance plans, objectives and schedule. Revised $40 million information technology capital budget project prioritization process to support organizational strategic goals and plans. Created project charters and workplans to evaluate application standardization requirements and multi-year return-on-investment (ROI) calculations based upon business case analyses. Established infrastructure benchmarks to increase “customer” support in areas of production, help desk, microcomputer support, network management and remote access. Conducted bondholder financial analysis for an organization with revenues exceeding $400 million.
Medical Chief Information Officer
Office of the Surgeon
U.S. Pacific Command
Camp H.M. Smith, Honolulu, Hawaii / September 1996 - December 1997
First Medical Chief Information Officer responsible for the oversight and coordination of medical information system definition and implementation in a geographic region of 100,000,000 square miles, 62 countries and 16 time zones. Supported 15 subordinate CIOs throughout the Pacific Rim. Developed budget, obtained funding, wrote statement of work, selected contractor and managed “first of its kind” $2.5 million, 18,000 man-hour, Pacific Rim Health Care Bandwidth Study. Developed functional and technical system requirements for remote environments and ships at sea. Supported startup of Advanced Concept Technology Demonstration (ACTD) project for telemedicine initiatives in the Pacific Rim. Wrote Medical CIO position descriptions for Europe, Atlantic and the Middle East.
Director. Deployment Surveillance Team
Office of the Assistant Secretary of Defense (Health Affairs)
Washington DC / November 1994 - April 1997
Program Director for Department of Defense “Persian Gulf Illness” project. Managed day-to-day program execution coordinating 40,000 patients at 148 hospitals and clinics worldwide. Responsible for the performance of a professional staff of Physicians, Epidemiologists, Public Health Officers, Medical Coders, System Engineers, System Analysts and Business Process Specialists. Drafted, edited and submitted three reports on Persian Gulf Illness released nationally by the Assistant Secretary of Defense (Health Affairs). Defined, developed and fielded a worldwide 148 site distributed information system. Developed and implemented statistical metrics and reporting methodologies. Prepared, justified and executed multimillion-dollar budgets. Wrote task statements and monitored contractor performance. Provided testimony and presentations to the General Accounting Office, Institute of Medicine and Presidential Advisory Committee. Responded to “national” media inquiries.
Senior Health Care Analyst
Navy Bureau of Medicine and Surgery
Washington, DC / July 1994 - November 1994
Researched planning methodologies and wrote the first Navy Medicine Strategic Planning Guide. Evaluated small hospital inpatient and outpatient utilization rates and provided recommendations for closure and realignment of Navy hospitals and clinics in support of Base Realignment and Closure (BRAC). Utilized statistical metrics to support organizational strategic goals.
Master of Business Administration
Information Systems Management and Health Care Administration
Weatherhead School of Management, Case Western Reserve University
Cleveland, Ohio / August 1992 - May 1994
One of two Navy Health Care Administrators selected for full-time out service Graduate School Scholarship. Top 1% graduate with 4.0 GPA. Only MBA student to serve as teaching assistant. President Health Systems Graduate Student Association. Guest lecturer at School of Nursing in Health Care Information Systems. Completed graduate projects included Long Term Care Facility Strategic Plan and Physician Recruitment/Retention in university based health care system. Interned for two years with Partner, National Health Care Information Technology Consulting, Ernst & Young.
Chief Information Officer
Naval Medical Center
San Diego, California / October 1989 - June 1992
Chief Information Officer in the largest (and newest) medical facility in the Navy Medical Department. Developed and implemented information architecture in a university affiliated 450-bed regional tertiary care medical center with over 2,000 staff members at 13 geographic locations. Installed and/or upgraded Administrative, Clinical, and Ancillary information systems as well as telecommunications switches and emergency radio communication system. Instituted new purchase and maintenance programs that tripled the number of microcomputer workstations available to clinicians in a period of 18 months. Supported Graduate Medical Education programs. Chaired Information Systems Steering Committee reporting to Executive Committee. Managed 45 professionals plus contractor staff and an annual operating budget exceeding $8 million (excluding salaries) with a capital budget of $10 million. Moved IS to a business unit focus utilizing business process reengineering. Key advisor to the Executive Steering Committee.
Director, Naval Medical Clinic
Naval Air Station Miramar “Top Gun USA”
San Diego, California / August 1991 - May 1992
Responsible for the provision of health care to over 20,000 beneficiaries in an outpatient setting during the Persian Gulf War (simultaneous with CIO position at Naval Medical Center, San Diego). Developed operating and capital budgets. Developed first of its kind proposal for “drive through pharmacy” increasing patient satisfaction. Located facility and developed renovation plan to support new pediatric and maternal child clinic. Managed full clinical staff of physicians, nurses, technicians and ancillary support professionals.
Manager, Microcomputer Division
Naval Medical Command, Southwest Region, San Diego, California / July 1988 - October 1989
Developed office automation plan for 3 geographically dispersed hospitals and eighteen clinics. Reviewed and made microcomputer procurement decisions. Chaired oversight committees. Developed capital budget and established procurement priorities. Implemented first region wide standardized software suite and email.
Program Manager
Operational Medical Systems
Office of the Assistant Secretary of Defense (Health Affairs) / July 1985 - May 1988
Program manager for five worldwide medical based computer systems with capital budget of nearly $12 million. Wrote requirements and managed implementation of worldwide medical eligibility reporting system supporting 1.5 million eligible beneficiaries. Established first Centralized Tumor Registry and automation to support it in the Department of Defense. Defined requirements, managed development, and implemented first shipboard medical information system. Provided worldwide medical evacuation policy and development of supporting information system.
Patient Administration Officer
Patient Administration Division
Navy Bureau of Medicine and Surgery, Washington DC / July 1983 - July 1985
Wrote and implemented Navy wide health care eligibility determination procedures. Wrote and implemented Department of Defense medical evacuation policies. Wrote and implemented medical suitability for overseas assignment screening procedures saving millions of dollars due to inappropriate overseas assignment.
Chief Hospital Corpsman
U.S. Navy / June 1974 - June 1983
Nine years of progressively increasing responsibility in medical plans, policies and execution. Began as a Seaman Recruit and finished enlisted career as a Chief Hospital Corpsman onboard a Fleet Ballistic Missile Submarine. Was the sole provider of medical care to a crew of 150 people for up to 70 days at a time underwater. Other enlisted career qualifications included Radiation Health Officer, Aerospace Physiology Technician, Emergency Medical Technician, and Audiology Technician.
--UNIVERSITY EDUCATION--
Master of Business Administration, Case Western Reserve University, 1994
(Information Systems Management and Health Care Administration)
Bachelor of Science, Health Science, The George Washington University, 1988
--OTHER EDUCATION—
Global Business Leaders Program June 2004
Technology State 02, 1998
Consulting for the Advanced Practitioner, 1998
SMS Patient Accounting, 1998
Technology Enablement Implementation, 1998
Health Care Executive Education Series, Case Western Reserve University, 1994
Internship, Health Care Information Technology, National Practice, Ernst & Young, 1992-1994
Health Care Executive CIO Course, University of Michigan, 1991
Nuclear Submarine Medicine School, 1979
Advanced Hospital Corps School, 1978-1979
Audiology Technician School, 1976
Aviation Physiology Technician School, 1975
Emergency Medical Technician School, 1975 (Instructor 1976)
Basic Hospital Corps School, 1974
--PROFESSIONAL ASSOCIATIONS—
Board Member, International Pharmaceutical Privacy Consortium (IPPC)
Chairman, State Working Group, International Pharmaceutical Privacy Consortium (IPPC)
Member, International Association of Privacy Professionals (IAPP)
Member, Health Information Management Systems Society (HIMSS)
Member, American College of Health Care Executives (ACHE)
Member, Advisory Board, The Scottsdale Institute (1999 – 2004)
Corporate Representative, College of Health Information Management Executives (CHIME) (2001 – 2004)
Member, College of Health Information Management Executives (CHIME) (1998 – 2001)
Member, Alumni Board, Weatherhead School of Management, Case Western Reserve University (1999 – present)
Member, Michigan Health and Hospital Association HIPAA Task Force (2000/2001)
Chairman, Michigan Health and Hospital Association Y2K Task Force (1999)