Job title: / Information and Advice Adviser
Name of division: / Development and Operations
Name of department: / Information, Advice and Advocacy
Responsible to: / Assistant Manager Information & Advice
Responsible for: / Volunteers
Date Written: / July 2017
Purpose and Scope
· To provide information and advice to older people their families and carers enabling them to make informed choices that affect their lives.
Main Responsibilities
1. To provide information and advice to older people, their carers and professionals, by a variety of means including telephone, face to face, written, outreach and IT communication
2. To maintain accurate records in accordance with the confidentiality and audit procedures.
3. To work collaboratively with partner organisations ensuring that appropriate signposting is undertaken and consent obtained.
4. Provide support to the I&A service volunteers contributing to their volunteer experience
5. To use relevant resources to support the information given and notify the I&A Co-ordinator when stocks are low or need updating.
6. To work as part of the Information, Advice and Advocacy Team, giving and receiving support in a cooperative and collaborative way to both staff and volunteers.
7. To represent Age UK Norfolk at Information events as required
General:
· To act as an ambassador for Age UK Norfolk.
· To participate in the appraisal scheme and undertake training appropriate to the development of your job role and in line the Organisation’s statutory obligations.
· To work to the agreed standards and policies of the Organisation including public relations; equal opportunities; confidentiality; complaints procedure; personnel and financial procedures.
· To carry out other duties that are consistent with the duties and responsibilities of the post.
I have read, understood and received a copy of this job description.
Job holder full name : ______
Job holder signature: ______
Date: ______
Job description compiled by / Linda MathewsJob title / IA&A Manager
Date / 31.07.17
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