Access and Inclusivity Award
Headline Sponsor Category Sponsor
www.shepherdneame.co.uk www.tourismforall.org.uk
Access and Inclusivity Award
Please give details of the person we should contact with regard to this entry. The email given here will be the email address we will use for all future correspondence.
Contact Name:
Business name (that may be used in future publicity):
Address:
County:
Postcode:
Telephone number:
Email:
Twitter:
Website:
Details of any other websites you would like us to look at regarding your entry:
When is your property closed?
How long you have been operating as a business?
How many staff do you employ (full and part time, including yourselves)?
Please give a brief description of your business (max 200 words).
TYPE ANSWER HERE
1. Please list any awards, accreditations and accolades achieved in the last two years relating to the accessibility of your business. Include title, organising body, level and dates achieved.
TYPE ANSWER HERE
2. What makes your business special with regard to providing an exceptional experience which is accessible to all and why should you win this award (max 400 words)?
TYPE ANSWER HERE
Checklist
□ What makes you different and worthy of an award in the accessibility sector.
3. With regard specifically to your customer service what do you do to ensure all your visitors have a memorable time when they are with you (max 300 words)?
TYPE ANSWER HERE
Checklist
□ Detail how you exceed your visitors’ expectations
□ How do you gather feedback?
4. What improvements and/or developments have you made to your business to enhance your guests’ experience and improve accessibility over the last 2 years (max 300 words)?
TYPE ANSWER HERE
Checklist
□ This could include facilities, new experiences etc
□ Was it a result of customer feedback?
□ What has been the impact eg % increase in positive feedback, sales etc.
5. What facilities and services do you offer to ensure that your business is inclusive and accessible to all eg young, old, those with pushchairs, wheelchairs, assistance dogs, learning difficulties, allergies or temporary health conditions etc (max 300 words)?
TYPE ANSWER HERE
Checklist
□ Details of any specific training undertaken eg Welcome All
□ In what alternative formats can you provide information about your business?
□ How do you promote the accessibility of your establishment? Is there a link from your home page to information eg to an access statement with images?
□ Does your website have information on accessibility via road and public transport (downloadable maps), wifi, mobile signal etc
□ Don’t forget anything you do with regard to sensory, auditory, dietary and allergen requirements.
6. What steps have you taken to reduce your environmental impact and support your local economy/community and how has this benefited your business (max 150 words)?
TYPE ANSWER HERE
Checklist
□ Do you use local staff/suppliers/services/products eg food and drink etc?
□ What have you done regarding re-using, recycling, reducing energy use, waste, water etc, using eco friendly/fair-trade/energy efficient products etc?
□ Do you encourage your staff/visitors to get involved eg feedback, suggestion box, using public transport etc?
□ How do you promote your actions to guests/staff?
□ How do you work with the local community and charities and how do you promote other local businesses.
7. What innovative marketing have you done to promote the accessibility of your business/service and attract new and repeat business (max 300 words)?
TYPE ANSWER HERE
Checklist
□ Details of any packages you offer or marketing partnerships with other businesses
□ Examples of innovative promotional campaigns
□ Upgrades to your website/online booking
□ Innovative use of social media and how you engage with visitors
□ Include links to online marketing activities and PR.
8. How do you ensure that you and any staff are access aware and have the key skills and knowledge to meet the requirements of people with access needs (max 300 words)?
TYPE ANSWER HERE
Checklist
□ This could include courses eg Welcome All, workshops, conferences, networking events, staff briefing etc.
What to do now
□ Please return your entry as a Word document along with any supporting evidence (max one attachment of 5mb) by email to before the closing date given on the website.
□ Future communications will be from Nell Barrington, Services for Tourism Ltd, who is managing the Beautiful South Awards on behalf of Tourism South East. Nell’s email address is: ; please add this address to your address book to avoid communications being treated as Spam/Junk. When you submit your entry you will receive an email acknowledging it. If you do not please check your Spam/Junk folders and failing that contact us.
□ It is a requirement of entry that you agree to waive or refund the cost of a mystery visit should your entry be successful in being short listed and a mystery visit arranged. A mystery visit may comprise an overnight stay, including relevant meals, for up to 2 guests or a day visit. Should you be nominated in the national VisitEngland awards a further visit for up to 2 guests may take place. Receipt of your entry is taken as agreement to this requirement. If your internal procedures require you to issue a purchase order or set up Services for Tourism Ltd as a supplier, please ensure this is done as soon as a visit has taken place.
□ For entrants that are nominated to represent the region in the VisitEngland awards your entry is taken as agreement that we may share our mystery shop reports with the VisitEngland judges.
Please tick one of the following:
□ I am a current member of Tourism South East and entitled to free entry to the Awards. My membership number is …………………………………………………..
□ I am applying as a non member for entrance into the Beautiful South Awards and understand that I will be invoiced for £65 plus VAT as a contribution towards administration costs.*
*The non member fee (and membership of TSE) entitles entrance into two categories in the awards – plus the Sustainability category. Payment must be made before the awards closing date otherwise your awards entry will not be submitted for judging.
All entry forms are copyright Services for Tourism Ltd 2016Ó.