Job Title: / CitySpace Fitness Suite Supervisor
Reference No:
Reports to: / CitySpace/Facilities Manager
Grade: / C
WorkingHours: / 37 hours per week
Faculty/Service: / Student Journey – Institute of Sport
Location: / CitySpace, Sunderland Campus
Main Purpose of Role: / To supervise a team of CitySpace Assistants in the day to day safe and effective functioning and operations of the Fitness Suite, responsible for providing a safe, clean and pleasant environment for CitySpace users delivering on high standards of service provision. Maintain a proactive and effective support role across the breath of sport and recreation services.
KeyResponsibilities
andAccountabilities: /
- Ensure the safety of users within the Fitness Suite.
- Ensure that Fitness Suite users are advised, assisted and instructed in a manner that is consistent with customer satisfaction.
- Encourage Fitness Suite users to make the most of the Fitness Suite and to ensure fair use of the equipment.
- Ensure the cleanliness and tidiness of the Fitness Suite and its associated areas.
- Undertake fitness tests, inductions, and personal training using information technology to design and monitor personal programmes and performance, membership sales and provide information to Fitness Suite users.
- Apply high standards of customer care when answering enquiries from users whether by telephone or in person, giving information on opening hours, membership charges, booking procedures and associated City Space programme information
- To assist in the recruitment, induction and ongoing training of centre staff to ensure adequate staffing levels of appropriately trained staff to deliver an effective sport and recreation service in a clean, safe and pleasant environment.
- Conduct regular building and equipment inspections to ensure everything is fit for purpose, completing all necessary documentation, including reporting defects and carrying out basic repairs to kit and equipment.
- Under guidance and mentoring, assist with marketing and organising promotional events/Open Days, instructional courses and classes.
- Assist in supervising other CitySpace staff to ensure an efficient and effective service.
- Deal with accidents and emergencies and administer First Aid where necessary, in line with Health and Safety policies and procedures.
- Assist Duty Officers to operate the Centre, which will include opening and securing the building, and at times support front line operations, sports hall and event set ups.
- Carry out any other duties or responsibilities which are appropriate to the grade of the post as specified by the CitySpace/Facilities Manager
Special Circumstances: / The post holder will be expected to work flexible hours which includes early morning, evenings and weekend work as standard on a rota. Must be willing to assist the CitySpace Duty Officer to ensure that all Sport & Recreation areas are operated in accordance with the buildings Normal Operating Procedures and Emergency Action Plan.
Part 2A: Essential and DesirableCriteria
Essential
QualificationsandProfessionalMemberships:
- Fitness Instructor Qualification e.g. YMCA gym instructor’s award level 3 (or REPS Equivalent).
- Maths and English GCSE (or equivalent).
Knowledge andExperience:
- Demonstrable experience of successful employment within the Leisure and Fitness Industry.
- Excellent customer care practices.
- Excellent supervisory and organisational skills.
- Calm and reliable with excellent time management skills and the ability to prioritise tasks.
- The ability to motivate and communicate confidently and clearly to the public and colleagues on a range of issues.
- Practical experience of health related activities e.g. inductions, personal exercise programmes and sound knowledge of sport training principles.
- A flexible approach to work and the ability to work alone or as part of a team.
- Enthusiastic and self motivated, committed to raising the profile of the facility.
Desirable
Qualifications and Professional Memberships:
- Current First Aid Certificate.
- Fitness class instruction/coaching qualification.
- Exercise on referral.
Knowledge andExperience:
- Experience within a Higher Education institution.
- Good standard of administration and clerical experience.
- Word processing/computing literacy.
- Knowledge of fitness and sports equipment.
- Membership sales experience.
- Cash handling and reconciliation experience.
Part 2B: Key Competencies
Competencies are assessed at the interview/selection testing stage / Communication
Oral Communication
- Communication is initiated, in a timely fashion
- Information is summarised accurately
- Recipients reactions are noticed and appropriate responses are given
- Written material is well structured, clear and concise
- Consideration is given to others' needs when choosing how to present the material
Decision Making
Independent Decisions
- Considers wider impact of decisions, assesses possible outcomes and their likelihood
- Uses judgement to make decisions with limited or ambiguous data and takes account of multiple factors
- Distinguishes between the need to make a decision, when to defer and when not to take a decision
- Helps others to explore options that initially appear to be inappropriate or unfeasible and recognise when a decision is or is not needed
- Enables others to contribute to decisions
- Ensures that options are weighed, outcomes identified and chances of success considered
- Challenges decisions, appropriately to ensure consideration and processes are robust
- Anticipates and highlights issues that need to be taken into account
- Outlines possible impacting factors, assessing their degree of influence on the choice of options
- Ensures previous learning is included
Pastoral Care & Welfare
- Calms and reassures those in distress
- Provides assistance recognising the limits of own ability and responsibility
- Refers to others when extra help is needed
Planning and Organising Resources
- Actively seeks information to support planning and prioritisation of work
- Ensures that time and resources are used effectively to their maximum efficiency
- Checks and reports on progress and achievement against plans to key parties
- Develops plans to take account of problems, delays and new priorities
Service Delivery
- Has accurate and up to date knowledge of services available in own and related areas of work
- Correctly refers customers elsewhere
- Ensures that the experience of each customer is positive and satisfactory.
- Adapts services and systems to meet customer’s needs and identifies ways of improving standards
- Learns from complaints and takes action to resolve them
- Collates feedback and views from customers and keeps up-to-date with market trends to inform service development and make changes
- Actively promotes services
Teaching & Learning Support
- Ensures appropriate resources and support are available so that the team and individual members are able achieve their objectives
- Monitors progress and takes appropriate action to deal with difficulties or slippage
- Deals with conflict within the team
Team Development, Teamwork & Motivation
- Ensures appropriate resources and support are available so that the team and individual members are able achieve their objectives
- Monitors progress and takes appropriate action to deal with difficulties or slippage
- Deals with conflict within the team
Date Completed: / Updated January 2017