About Age UK Merton
Age UK Merton is a Company Limited by Guarantee governed by its Memorandum and Articles of Association. In November 2011 we rebranded and became Age UK Merton (we were previously known as Age Concern Merton).
We are registered as a charity with the Charity Commission.
We are one of the leading voluntary sector providers of services to older people in the London Borough of Merton.
Our vision
is for everyone in the borough to love later life
Our mission
is to ensure that everyone in Merton has the opportunity to make the most of later life, whatever their circumstances, wants and needs.
Our delivery of this aim is guided by three key objectives:
1. To enable and support older people in Merton to love later life and change it for the better, to stay independent and keep doing the things that they enjoy.
2. To be the voice of older people in Merton, influencing decision makers and raising awareness of the contribution that people in later life make to our community.
3. To ensure that older people benefit from a well-run, sustainable organisation that involves them in the running and design of services
Over the 64 years since its inception, Age UK Merton has substantially increased the range of services offered to people in later life and their carers. Currently we provide:
· Information· Advocacy and advice
· Campaigning
· Handyperson
· Gardening
· Emergency grants
· Life After Stroke support
· Befriending / · Cleaning/ shopping and other services at home
· Activities and social centre
· IT support at home
· Walks and trips in the community and further afield
· Sole Mates foot care
· Confidential incontinence service
· Health Programmes for people with a long term health condition
Our Staff and Volunteers
A dedicated and committed team of 18 staff and 100+ volunteers enable us to provide the wide range of support as listed above. Our staff team are dedicated, well-trained and committed to providing the best services to older people in Merton. Our team is diverse and possess a range of skills from their previous roles further enhancing what Age UK Merton are able to deliver. Staff are encouraged to be innovative and suggest new ideas in our desire to be led by the needs of people in later life and the community in Merton.
Our team of volunteers continues to grow, reflecting the strength of volunteering in the local community. We calculate that each year we benefit from over 6000 hours of volunteering time. Volunteering comes in many forms; some volunteer weekly, others monthly and some on an occasional or seasonal basis. All are committed to enabling people in later life to get the most out of their lives and for those volunteers who are older people themselves, there is a strong desire to continue to use their skills and energy for the benefit of the community whilst continuing personally to learn and develop. Friendship and fun are also a large part of volunteering as is feeling part of the community.
Our Trustees
Our Board of Trustees brings a wide range of skills and experience to the governance of the organisation, including business, accounting, media, housing management, local community knowledge, health governance and social care management.
Our Partners
Age UK Merton is committed to working in partnership to provide many of our services. Some of our current partners are the London Borough of Merton, Merton CCG, Wimbledon Guild, Merton Vision and Merton Mencap. We also work closely with Merton Seniors Forum as part of our campaigning for quality services and rights for older people.
We continue to develop new partnerships to reflect the needs of the community, and to ensure best value for the funders and for the individuals who receive our services.
How to apply
You can apply electronically, by downloading and completing an application form, which can be returned to us by email or by post.
Please ensure that your supporting statement demonstrates how your experience‚ skills and abilities meet the person specification. Please address each point in the person specification. These can be found in the next section of this pack. Please also ensure you complete the equal opportunities monitoring section at the end of your application form.
Completed applications should be returned to us by 5pm on 11th May. Applications received after that time will not normally be considered for short listing. Completed electronic applications must be sent to:
ensuring you clearly identify in the email the post you are applying for. Applications sent by post should be marked confidential and for the attention of Charmaine Bennett, Chief Executive Officer at Age UK Merton, 277 London Road, Mitcham, Surrey, CR4 3NT.
We will email applicants who are not short-listed but due to the high cost of postage‚ we regret we shall not be able to write personally to applicants who are not short-listed.
Interview Process
Interviews will take place on Monday 16th May 2016. If you are successful we will write to you as soon as possible after the closing date to let you know what the interview process will entail.
Job Description
Post title: Community Fundraiser
Hours: 18.75 hours, although can be flexible for ideal candidate
Reports to: Chief Executive
Location: 277 London Road, Mitcham, CR4 3NT
Salary: £12,107-£13,000 for 18.75 hours
Please note, we would also consider applications to operate freelance. If you would prefer this option, please clearly state this in the application form.
Responsibilities of post
1. Identify and develop community fundraising opportunities in Merton including e.g. Rotary clubs, sports clubs, schools, businesses.
2. Actively recruit and motivate local supporter fundraising groups, ensuring the efforts of groups are recognised, valued and acknowledged. Suggest a programme of fundraising activities where appropriate.
3. Actively maintain and grow existing relationships with individual supporters, encouraging them to engage with Age UK Merton. Supporters could be encouraged to hold their own events, such as coffee mornings, or participate in existing Age UK events e.g. Wrap up and Run, Spread the Warmth.
4. Identify and develop funding bids/requests to relevant trusts and foundations to support our charitable work.
5. Working with marketing staff, identify publicity opportunities that will raise the profile of the organisation for fundraising purposes and actively promote the services and activities of Age UK Merton focussing, in particular, on our key charitable services.
6. Promote legacy giving throughout the borough.
7. Fully integrate Age UK (national) campaigns and activities into the community fundraising programme.
8. Carry out all necessary administration tasks, including letters of authorisation, sponsorship forms, before and after calls and thank you letters.
9. Manage and monitor income and expenditure ensuring that community fundraising operates within budget and achieves income targets.
10. Maintain accurate and up to date records of supporters and fundraising activities.
11. Work effectively with colleagues in finance and central office functions to ensure that e.g. Gift Aid is collected and marketing materials are brand compliant.
12. Work with central office colleagues to ensure that the community fundraising element of the website (including donation facilities) is up-to-date, fresh and relevant at all times.
13. Implement relevant Health and Safety Policies and Procedures, ensuring that risk assessments are carried out for all relevant aspects of work.
14. Attend training, keeping up to date with current trends and developments in the field.
15. Provide effective supervision to any volunteers, interns or additional support that may be brought in.
16. Ensure that we are fully compliant with good practice in fundraising standards, keeping up-to-date with all relevant legislation.
17. Produce quarterly reports on Key Performance Indicators and other reports as agreed (ensuring that outcomes for customers are embedded into all monitoring and evaluation).
18. Ensure compliance with organisational Quality Assurance standards.
19. Put customer/supporter needs at the heart of all services and activities.
20. Ensure that effective and regular processes for customer feedback and engagement are in place. That suggestions, comments and complaints are recorded, communicated and acted upon.
21. Ensure a continuous improvement approach is taken to all aspects of the role.
22. Comply with the Policies and Practices of AUKM.
23. Participate fully in staff meetings and other meetings as appropriate.
24. To conduct any other duties as required by the CEOs which are commensurate with the responsibilities of the post.
Note the post holder will be subject to an enhanced Disclosure and Barring Service check
Person Specification
Essential/DesirableCriteria
Experience of working in a similar role, or ability to demonstrate clearly transferable skills to this position / Essential
Ability to acquire new supporters or customers, ask them to raise money and continue to support Age UK Merton / Essential
A good understanding of the principles of customer (supporter) care and the measures that are used to achieve high levels of customer satisfaction / Desirable
A good knowledge of the principles of good practice in fundraising / Essential
Understanding and experience of event management and project management and their application / Essential
Understanding of the principles of marketing and PR / Essential
Ability to work in a target driven environment / Essential
Excellent networking and relationship management skills / Essential
Able to work effectively at a number of levels from senior members of staff to e.g. part-time volunteers / Essential
Experience of delivering presentations / Essential
Excellent administrative, organisational and written skills / Essential
Ability to proficiently use industry standard IT systems (e.g. Microsoft Office, Email, Internet, etc.) to an intermediate level / Essential
The ability to lead, inspire and motivate with excellent communication skills (written and verbal) / Essential
Ability to work on own initiative, prioritise own workload and work to deadlines / Essential
Ability to build good internal and external relationships, with both staff, supporters and volunteers / Essential
Commitment to equal opportunities / Essential
Ideally, full driving licence and access to a car for work purposes / Essential
The Age UK Competency Framework
Age UK has 5 core competencies. These have been developed to shape our culture through the way we work. These are:
Achieving Results - Anticipates and seeks to solve problems. Understands processes and procedures. Takes responsibility for own work and personal development. Being accurate and achieving quality results. / Effective Communication - Actively listens and adapts message and communication style to appeal to the interest and level of audience. Questions and challenges information in a tactful, diplomatic and sensitive manner.Championing Age UK - Fully understands Age UK and know your role within the charity. Understand the challenges of people in later life and promoting Age UK products and services. Be willing to share success and be a credible ambassador for Age UK. / Focusing On The Customer - Ability to identify customers in and out of Age UK and build positive relationships. Listens and acts on customer feedback and strives to provide a positive customer experience. Builds trusting and professional relationships with a diverse customer base and seeks to exceed customer expectation.
Change & Innovation - Generates and shares new ideas and finds creative solutions to current and future work issues. Embraces new change initiatives and adapts to new ways of working. Challenges existing ways of working and considers pros and cons of new ideas and choice of best option. / Please note that as part of our recruitment process you may be asked competency based questions in your interview.
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