Mississauga, Ontario
L5C 4E5
Putting CSCSC Tools and Resources to Work
The Canadian Supply Chain Sector Council has developed a collection of HR-related tools, resources and programs for use by people working in the supply chain sector. Products and programs include:
Telephone / Téléphone : 905-897-6700
Toll-free / Sans frais : 1-866-616-3468
Fax / Télécopieur : 905-897-1100
Email / Courriel :
www.supplychaincanada.org
§ Recruitment and Retention Toolkit
§ National Occupational Standards
§ National Accreditation Program
§ Virtual Human Resources Department
§ Career Focus Program
§ Labour Market Information Toolkit
§ Education and Training Compendium
§ Website Resources
Telephone / Téléphone : 905-897-6700
Toll-free / Sans frais : 1-866-616-3468
Fax / Télécopieur : 905-897-1100
Email / Courriel :
www.supplychaincanada.org
Here we demonstrate how some of the Council’s resources have been put to use in real workplaces.
Case Study #3: Centric Retail Logistics Inc.
The Challenge?
Not long after setting up shop, while staff was still developing and fine-tuning many of the company’s HR programs and practices, Centric needed to refine its prescreen recruitment process to better match candidates to available jobs. HR staff also determined a need for a skills-assessment tool to ensure that the company had the right people in the right roles, both currently and as their careers progress.
The Solution
Centric saw an immediate use for the CSCSC’s national occupational standards in enhancing the company's telephone prescreen recruitment process. By adding a few critical questions to the prescreen process to probe a candidate’s ability to, for example, work an 11-1/2 hour shift, to bend, lift and climb, and to work in extreme temperatures, HR is now able to assemble a better pool of candidates, people who are appropriately matched to job specifications. This, in turn, has improved the quality of the face-to-face interviews that follow, which has reduced the time and effort required of both the HR department and the hiring manager.
Management also believes that better hiring will increase employee job satisfaction and reduce turnover in the long term. In addition, HR is finding the standards useful in its development and implementation of performance-assessment documentation and processes. “The detail found in the National Occupational Standards documents has been a vital resource in improving Centric’s prescreening interview guide and skill-development analysis... [and will] enhance our current business practices,” said Leona McLinden, Centric's former Manager of Human Resources.
Telephone / Téléphone : 905-897-6700
Toll-free / Sans frais : 1-866-616-3468
Fax / Télécopieur : 905-897-1100
Email / Courriel :
www.supplychaincanada.org