CRI Job Description

Service / Hull ReNew Criminal Justice Service
Job Title / Case Manager – Treatment Strand NM297 (6month FTC)
Base / Hull
Hours / 37.5 hours per week
Salary: / £21,145.50 to £24,817.50 Per Annum pro rata
Reports to / Team Leader
Operating Principles / CRI has developed a number of operating principles that it believes are essential to providing effective and inspirational care and support for its service users. They should be viewed as overarching expectations for all roles at CRI.
All staff will contribute to the ongoing development of an ambitious, inspirational and outcome focussed culture at every level of service delivery.
All roles will tangibly contribute to provide hope, empowerment, choices and opportunities that promote people reaching their full potential as individuals and community members.
All service delivery will model the belief that we all have the potential to make positive changes and to lead meaningful and purposeful lives, as involved and contributing members of society.
Purpose of Job / To act as a Case Manager for adult service users entering structured treatment through the Criminal Justice System, enabling service users to address their substance use, offending behaviour and plan their own personal recovery plan. The treatment strand of delivery is for service users who are unlikely to, or have been unable to, substantially address their substance use issues and achieve abstinence within 3 months as part of the ReNew early engagement offer.
The post holder will work holistically tosupport service users on their caseload to resolve all identified needs essential to long-term recovery including support to address: substance use, physical and mental health needs, employment, training and social needs, family relationships and personal well-being, debt and housing needs.
The role includes harm reduction and assertive engagement for those active in the criminal justice system but struggling to engage with services; and delivering compulsory interventions for service users who are subject to bail, licence or court conditions with the aim of reducing offending, reducingharm and increasing motivation to change.
There is a wide-range of group work programmes available to ReNew service users as part of structured treatment; as well as Medical and Healthcare interventions. It is part of the case management function to enable service users to develop a Recovery Plan that incorporates the most appropriate treatment options and facilitate access to these.
Aftercare is an important part of theReNew Service, Case Managers will work with the Housing, ETE, and BRIC Workers to assist the service user to establish adequate recovery capital to sustain change, such as suitable housing, family and social networks, employment, training or education and meaningful activity according to their personal goals.
Key Activities /
  • Engaging with people who have substance misuse problems and providing them with advice on drug/alcohol issues, health issues and social functioning.This includes Harm Reduction information and discreet needle exchange where appropriate.
  • To promote healthier life styles and increase service user choice, efficacy and improve well-being
  • To promote family, carer and service user involvement within the service user’s individual recovery plan
  • Effectively assess, plan and review all stages of a service user’s treatment journey using designated tools and within agreed timescales; enable service users to develop individual recovery plans that clearly identify how achieving each goal will enable progression in addressing substance use, reducing reoffending and reintegrating into the community.
  • Assist and carry out appropriate screening processes including urine and saliva tests.
  • To promote and support individuals into both abstinence based and medically assisted forms of recovery
  • To work in partnership with other agencies to provide a package of support around holistic needs, by attending joint case allocation and case review meetings, sharing appropriate information and ensuring that action plans are carried through.
  • Making Contact with Service Users prior to release from Prison and ensuring a comprehensive release plan is in place.
  • To utilise motivational interviewing, ITEP, cognitive behavioural techniques and brief interventions in both one-to-one and group settings to promote engagement in treatment services, encourage self-esteem, well-being, self-responsibility and enhanced motivation.
  • To utilise motivational interviewing, ITEP, cognitive behavioural techniques and brief interventions in both one-to-one and group settings to specifically address offending and re-offending behaviour.
  • Undertaking assessments for Tier 4 inpatient detox and/or residential rehab, presenting the case to panel and supporting the service user through the tier 4 pathway.
  • Supporting Medically Assisted Recovery by facilitating and attending medical assessments and reviews with the clinical team, issuing prescriptions according to CRI Policy and Procedures and locally agreed protocols between the case management and clinical teams, and referring to the Health and Well-being Nurses for health interventions.
  • To actively refer to a range of community support agencies facilitating access to practical support.
  • Employing assertive engagementapproaches in partnership with Police Officers and other relevant service providers to maximise the potential engagement of those who have been identified as entrenched substance misusers and prolific offendersto maximise the potential engagement of these service users.
  • Supporting service users with employment, training and education goals, building family and/or positive social relationships and to utilise mutual aid, as appropriate to the individual.
  • Undertaking other elements of general service delivery as required, including Reception, Duty Cover, and 24/7 Helpline.
  • To maintain accurate and comprehensive records on clients on the clinical/case management database and complete paperwork with service users to a high standard.
  • To undertake any administrative function related to the role to a high standard, in a competent and timely fashion.
  • Whilst ReNew Criminal Justice is committed to offering clearly defined delivery strands, the Early Interventions Case Management Team and Treatment Case Management Team may be required to cover each other’s functions where service need dictates.

General terms of reference. /
  • You will be required to work flexibly across operational sites as required and work flexibly within an agreed number of hours to maintain the most appropriate level of service provision. This will include evening and weekend working.
  • Present a professional image and actively promote the service at all times to service users, other stakeholders, partnership organisations and the general public.
  • Contribute to maintaining safe systems of work, and a safe environment.
  • Regularly use IT systems including Word; Outlook; electronic case management systems etc
  • Contribute to the administration of the team and service.
  • Contribute to recording statistical data as required.
  • Ensure the implementation of the all CRI policies.
  • Uphold data protection legislation and only share client information as per CRI policy, local and formally agreed information sharing protocols and client confidentiality agreements.
  • Recognise personal and professional boundaries and work within CRI clinical governance framework at all times.
  • Ensure high standards of safeguarding and risk management are adhered to.
  • Work within CRI’s professional development framework participating in active learning and developing professionally, in accordance with service and organisational requirements and current skills and abilities.
  • Seek to improve personal performance, contribution, knowledge and skills.
  • Participate in appraisal, training and supervision processes.
  • Keep abreast of developments in services, legislation and practice relevant to the post.
  • Ensure that all activities, and interventions are suitably recorded and in accordance with CRI policies, procedures and national guidelines from the NTA, DoH, NICE, NMC, CQC and as directed by the local management team
  • Ensure that all safeguarding issues, including child protection and protection of vulnerable adults, are dealt with in accordance to CRI policies and procedures, and local and national statutory requirements.
  • Undertake other duties appropriate to the grade of the post

Person Specification.

Essential criteria:

  • A valid UK driving licence.
  • Computer literacy

Experience of :

working with individuals that use substances, and delivering high quality services with demonstrable outcomes for this service user group.

Experience of undertaking a comprehensive assessment of need and enabling the service user to develop a personal Recovery Plan aimed at addressing these needs and achieving their goals.

Using a wide range of techniques such as ITEP, Brief solution Focused Therapy, Motivational Interviewing or Cognitive Behavioural Therapy to enable service users to overcome barriers and achieve recovery.

Sound and demonstrable knowledge of clinical prescribing issues and the ability to know when to seek support from a clinical member of the team.

A good working knowledge of:

 Substance use, offending and the issues facing substance misusers including housing, social care, physical and mental health needs, personal and family needs, employment, education and training needs.

Relevant Law and Best Practice, particularly in relation to Safeguarding Children and Vulnerable Adults and Data Protection

The ability to:

Work with confidence and patience with clients struggling to engage with services.

Show commitment to facilitating positive outcomes for service users.

Employ an empathetic and non-judgmental attitude towards service users.

Hold a belief that change is achievable for all service users.

Model reflection, willingness to change and a solution focused approach.

Understand and have a commitment to the principles of equal opportunity and diversity.

Undertake administrative duties and manage data collection systems competently and in a timely manner as required.

Communicate confidently and effectively, verbally and in writing, including case notes and formal reports.

Respond flexibly to the demands of the post.

Work as a member of a team.

Show a capacity to work alone and the ability to keep calm under pressure.

Maintain professional boundaries

 Work effectively with partnershipagencies.

Show a commitment to personal development.

Desirable criteria:

Social Work Qualification

Experience of contributing to project development

Knowledge of local services and geography

Specific standards (DANOS related where appropriate) for this role include:

Unit Number and Title
AA6 / Promote choice, well being and the protection of all individuals
AA1 / Recognise indications of substance misuse and refer individuals to specialists
AA2 / Relate to, and interact with, individuals
AA3 / Support individuals to access and use services and facilities
AA4 / Promote the equality, diversity, rights and responsibilities of individuals
AB1 / Support individuals who are distressed
AB2 / Support individuals who are substance users
AB3 / Contribute to the prevention and management of abusive and aggressive behaviour
AB4 / Contribute to the protection of individuals from harm and abuse
AB5 / Assess and act upon immediate risk of danger to substance users
AB8 / Contribute to assessing and act upon risk of danger, harm and abuse
AC1 / Reflect on and develop your practice
AC2 / Make use of supervision
AC3 / Contribute to the development of the knowledge and practice of others
AD1 / Raise awareness about substances, their use and effects
AD4 / Develop and disseminate information and advice about substance use, health and social well-being
AF1 / Carry out screening and referral assessment
AF3 / Carry out comprehensive substance misuse assessment
AG1 / Develop, implement and review care plans for individuals
AG3 / Assist in the transfer of individuals between agencies and services
AI2 / Help individuals address their substance use through an action plan
AJ1 / Help individuals address their offending behaviour
AK3 / Enable individuals to access housing and accommodation
BA3 / Contribute to the development of organisational policy and practice
BB1 / Promote your organisation and its services to stakeholders
BD3 / Support the health and safety of yourself and individuals
BE2 / Receive, analyse, process, use and store information
BE4 / Supplying information for management control
BI5 / Promote effective communication for and about individuals
BI1 / Develop productive working relationships
BI6 / Develop and sustain effective working relationships with staff in other agencies
BI7 / Participate in inter-disciplinary team working to support individuals

This post is subject to a Disclosure and Barring Service check at an enhanced level.

Amendments: This description accurately reflects the present position; it may be amended and reviewed. Any change will be made following a proper period of consultation.

New applicants will be started at the bottom of the allocated payscale.