NOTTINGHAM EMERGENCY CARE NETWORK
Contact / Service Information for Easter Weekend Bank Holiday 2012
THIS INFORMATION IS FOR HEALTH PROFESSIONALS ONLY AND NOT FOR DISTRIBUTION TO THE PUBLIC. FOR PATIENTS AND THE PUBLIC, USE ‘TRAFFIC LIGHT’ LEAFLETS ON ACCESS TO URGENT CARE IN NOTTINGHAM
(Copies available on – 0115 883 9599)
NHS Direct – phone, online / Available 24/7. Patient number: 0845 4647, www.nhsdirect.nhs.ukAdministration department telephone number – Office closed contact 0115 9489349 AM & PM
Administration department fax number – 0115 9075854(Mon – Fri, 08.30 – 17.00)
Call Centre telephone number – 0115 9489349 (24 hours, not for public disclosure). Staff can phone and speak to the Team Leader, or the emergency mobile number to speak to on call manager is 0345 604 3688
Call Centre fax number – 0115 9075852 (24 hours, for Special Patient Notes etc)
Nottingham Walk In Centre / Open every day 7.00am-9.00pm, including weekends and bank holidays. Telephone 0115 883 8500. In an emergency ONLY, phone Sue Pearce on 07973 237 989 or Ann Simpson on 07966 522 865
Clifton Nurse Access Point (Clifton Cornerstone) / The usual opening times are:
§ Monday, Tuesday Thursday and Friday 10:00am – 6:00pm
§ Wednesday 1:30pm – 6:00pm
§ Saturday 9:00am – 11:30am
THE SERVICE WILL BE CLOSED ON BANK HOLIDAYS
Ilkeston Minor Injuries Unit / Open 24/7
Phone: 0115 930 5522 (Extn:220/281)
Walk In open: 8-8pm 7 days a week.
Community Pharmacy Services / See pharmacy roster info, or phone NHS Direct for list of opening hours – 0845 4647, or see Nottingham Evening Post.
Pharmacies with Palliative Care drugs / Refer to separate attachment for opening times;
Boots the Chemist Riverside Retail Park
Boots the Chemist Broadmarsh Centre
Boots the Chemist Victoria Centre
Sainsbury’s Pharmacy – Castle Bridge Road, Castle Marina
QMC Pharmacy
GP Practices / Patients contact own GP. Out of hours they will be redirected to the out of hours service via the practice answer machine or auto divert.
NEMS – OOH Primary Care / Access for patients to urgent OOH primary care services is via their own GP practice telephone number. Staff can telephone 0115 916 6060 and ask for on call manager.
NHS Nottingham City 8am to 8pm Health Centre / GP Led health centre with walk-in access. Open 8am to 8pm every day including bank holidays. Tel No. 01158831960.
Dental Access / Integrated Dental Unit / Patients should contact their regular dentist in the first instance.
For out of hours urgent care only they will be redirected to the correct service on practice answer machine, or phone direct 0845 603 1407.
Patients can attend the Integrated Dental Unit at the Walk In Centre – call NHS Direct for opening times 0845 4647
NEDS - Emergency Dental Services / NEDS emergency OOH face to face service for registered and unregistered patients available when surgeries are closed – access via NHSD 0845 603 1407
Home Oxygen Supplies / Air Products is the contracted provider for all home oxygen:
HOOFs and patient queries/order chasing – 0800 373580
Friary Drop In (Homeless) / Friary United Reformed Church, 46 Musters Road, West Bridgford – 0115 982 5448 Open access primary care and welfare/support open Mondays, Tuesdays, Wednesdays.
Social Services / Emergency Duty Team (City) – Duty Manager 0115 9155555/0115 8761000
Emergency Home Care (City) – 0115 915 7950
NB. The Emergency Duty team in the City should be the first point of contact on bank holidays.
Emergency Duty Team (County) – 0300 456 4546
District Nursing / In-hours – 0115 928 7716 / 7718 / 7719 or PCT bases.
Out-of-hours, week-ends & Bank Holidays Contact number - 0115 846 2377
ICES - Integrated Community Equipment Store / Open office hours: 8-6pm
Bank holidays – emergency service only.
Emergency service on weekends and bank holidays for equipment, repairs and maintenance – named ICES ‘prescribers’ can call 0845 127 2911
British Sign Language (BSL) service / Open office hours: 9-5pm
Out of hours service available for all patients registered in Nottingham via any health professional (GP, hospital, ambulance) on 07974 396 299
Intermediate Care including Crisis Response (City) / Staff contacts: In Hours 8:30-5pm
Single Point of Access: 03003007995
On Call rota:-
Friday 6th April Sarah Williamson (East) – 07812210331
Saturday 7th April Shirley Johnson (West) –07812210338
Sunday 8th April Suzanne Avington(Principia) -07980735258
Monday 9th April Roanne Arsali (East) - 07812210331 / Out of hours (evenings / nights / weekends and B/Hols) approved assessors contact unit managers direct
Intermediate Care including Crisis Response (Boroughs) / Staff contacts: In Hours – Goldline, or
Rushcliffe At Home Referrals Point: 0115 8462470
Gedling Referrals Point: 0115 854 6206
Lings Bar Hospital
(rehab & sub-acute) / Contact senior nurse on duty – 0115 8837407 / internal 37457
In-hours: Lings Bar: 0115 8837428 Weekends and Bank Holidays: Senior nurse on call 07792 629 865
Mental Health Crisis Team / Open hours: 8:30-5pm
Direct 0115 9560800
QMC Switchboard 0115 924 9924
Hospice at Home/ Day Care services:
Please note the Palliative Care at Home Referral Service will be closed during the bank holiday period. In preparation please ensure Hospice @ Home referrals are made in advance of the bank holiday period. Should emergency support be required please contact our hospice at home providers directly, as outlined below:
Marie Curie / Refer as usual, services provided throughout the bank holiday period.
Nottinghamshire Hospice / Day care For urgent referrals call 0115 9101008.
Hospice at Home services are available throughout the bank holiday period.
OOH’s referrals call 0115 9621222.
Treetops Hospice / Hospice at Home services are available as normal throughout the bank holiday period.
Patients can access an OOH nurse advice service via the telephone.
Community Macmillan (Specialist Palliative Care) / For urgent advice relating to end of life issues outside of working hours, call Hayward House on 0115 9627619.
East Midlands Crossroads / Referrals during normal office hours – 0115 9628920
Management Contacts for Capacity Issues and Major Incidents
For all Capacity Issues contact the Duty Nurse Manager via Switchboard 0115 924 9924
NHS Nottingham City and NHS Nottinghamshire County / On call directors for PCT-specific issues or for major incidents for NHS Nottingham City are available via the Nottingham gateway number 0115 978 9839
For NHS Nottinghamshire County via the gateway number 03000 241 111.
GREATER NOTTINGHAM CAPACITY MANAGEMENT:
In hours team for communication/coordination of capacity management at NHS Nottingham City can be contacted on 0115 883 9599.
Out of hours - providers to communicate capacity issues and negotiate aid/respite if required directly between themselves and involve PCT on call directors if required; let in-hours team know next working day
EMAS / 07880 744 558 ask for the Duty Manager or 0115 884 5000 ask for On-Call manager
Healthcare Trust / On-call Exec Director 0115 969 1300
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December 2011