Generic Company Operations Manual

January 1, 2011

Instructions For Use

of the

Generic Company Operations Manual

Regular Version

The following example of a Company Operations Manual for a business aircraft operator has been developed by the International Business Aviation Council to assist you in the preparation of “your” Company Operations Manual. The emphasis on "your" is to stress the fact that it is your manual and that you must develop it to reflect in detail how you will conduct your specific operation.

This Generic Company Operations Manual has been developed pursuant to IS-BAO – An International Standard for Business Aircraft Operations. Companies using this template will satisfy those standards if all provisions are addressed. However, companies will have to ensure that State regulations are reflected where they differ from the ‘best practices’ of business aircraft operators used to develop the IS-BAO.

The ICAO terminology and US English language spelling has been used in this document. You may wish to modify the terminology and spelling to reflect that used by your State and company.

Because this example manual is generic, you must tailor some parts to suit your specific requirements. Areas where this is required will be indicated in bold italic type as follows: “specify your procedure for...” or “describe your company system for...”.

Also, some sections may not apply to your operation. In such cases you can leave the heading but replace the text with "Not Applicable", or you can delete the section and heading entirely. Should you do that, you will have to renumber the sections that follow, revise the Table of Contents and check the cross-reference numbers which are highlighted.

Before you start work on your company operations manual it is highly recommended that you first review the “Read Me” file on this CD. The Generic Company Operations Manual is a relatively complex document and that uses some MS Word advanced features. In the preparation of your manual ensure that:

Your company name replaces (Company Name) in this example;

Your State of Registry replaces (State);

Your company names, addresses and telephone numbers are inserted;

The position titles are modified to those used by your company;

The Table of Contents is correct. It is linked to the headings in the body of the manual and can be updated by placing your cursor anywhere in the Table of Contents and right clicking. Then select "Update Field", "Update entire table" and "OK”;

The List of Effective Pages (LEP) is correct; and

The date on each page and the LEP is the current date.

Note: This page is not part of the Generic Company Operations Manual.

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Company Operations Manual

(Company Name)

Hangar Number

Airport

City, (State)

Telephone Number: (xxx) xxx-xxxx

Facsimile Number: (xxx) xxx-xxxx

Initial Issue Date

January 1, 2011

Copyright © International Business Aviation Council (IBAC)

All rights reserved

No part of this document may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying, recording or by any information storage and retrieval system, without the prior permission of IBAC.

Company Name

PREAMBLE SIGNED BY CEO, OWNER, ACCOUNTABLE EXECUTIVE or EQUIVALENT

This Company Operations Manual has been compiled for the use and guidance of Flight Department personnel in the execution of your duties. It contains information and instructions on the manner in which company flight operations shall be conducted.

(Company Name) is dedicated to highly professional flight operations. Safety will always be our first priority and we will be persistent in continuously demonstrating high safety consciousness in our daily flight operations. Our Flight Department Mission is:

To provide professional and efficient air transportation in response to Company needs, and to conduct operations to the highest safety standards practicable.

You, as the (Company Name) operational and technical staff, will always have my full support as long as you operate professionally in accordance with this Company Operations Manual. I also wish to make it understood that all staff have a duty to openly and honestly report events and hazards. You can be assured that such reports will be thoroughly investigated in a non-punitive manner.

(Company Name) recognizes the value of operating to a well-recognized international standard. As corporate policy, (Company Name) operates to the standards developed and adopted by the International Business Aviation Council and all of its Member Associations, including [name of applicable Association]. These standards were developed using ‘best practices’ used widely in the business aviation community and, as such, reflect the high standards of operational safety that we wish to achieve in this company.

It is my goal as CEO of this company to achieve this high standard and to continuously strive to exceed it. I also personally endorse the safety policy expressed in section 2.1 of this manual.

The Company Operations Manual has been developed to satisfy the International Standards for Business Aircraft Operations (IS-BAO). The Manual also incorporates specific requirements of (State) civil aviation regulations and the ICAO requirements for international operations.

All operations and maintenance personnel are to be familiar with this Manual and are to comply with its provisions. Changes to the Manual will be promptly disseminated to all Flight Department personnel.

I am appointing the Flight Department Manager with the authority and responsibility for keeping the Company Operations Manual current and for the conduct of the operations in accordance with the Manual.

Name of CEO, Owner, Accountable Executive or Equivalent

(Company Name)

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MANUAL AMENDMENT PROCEDURES

§  Manual amendments will be promulgated as required by the Flight Department Manager. They will be issued to each Manual holder.

§  Each amended page shall record the appropriate amendment number and date.

§  It is the responsibility of the Manual holder to insert all amendments issued to him/her in a timely manner and ensure all manual pages are consistent with the List of Effective Pages (LEP). Manuals issued to aircraft will be amended by the identify the person or position responsible.

§  Any discrepancy between the LEP and the actual Manual pages will be brought to the attention of the Flight Department Manager immediately.

LIST OF MANUAL HOLDERS

Manual Copy / Manual Holder / Address / Telephone and Fax Number
Master Copy / Flight Department Manager / Hangar Number
City, (State) / Tel:
Fax:
Copy # 1 / Accountable Executive / Office
City, (State) / Tel:
Fax:
Copy # 2 / Chief Pilot / Hangar Number
City, (State) / Tel:
Fax:
Copy # 3 / Chief of Maintenance / Hangar Number
City, (State) / Tel:
Fax:
Copy # 4 / Pilot’s Crew Room / Hangar Number
City, (State) / Tel:
Fax:
Copy # 5 / Aircraft ____
Copy # 6 / Aircraft ______
Copy # 7
Copy # 8
Copy # 9

RECORD OF AMENDMENTS

Number / Date / Date Entered / Entered By

LIST OF EFFECTIVE PAGES

Page No. / Amendment No. Effective Date / Page No. / Amendment No. Effective Date
i / January 1, 2011 / section 2 - page 2-8 / January 1, 2011
ii / January 1, 2011 / section 2 - page 2-9 / January 1, 2011
iii / January 1, 2011 / section 2 - page 2-10 / January 1, 2011
iv / January 1, 2011 / section 2 - page 2-11 / January 1, 2011
v / January 1, 2011 / section 2 - page 2-12 / January 1, 2011
vi / January 1, 2011 / section 2 - page 2-13 / January 1, 2011
vii / January 1, 2011 / section 2 - page 2-14 / January 1, 2011
viii / January 1, 2011 / section 2 - page 2-15 / January 1, 2011
ix / January 1, 2011 / section 2 - page 2-16 / January 1, 2011
x / January 1, 2011 / section 2 - page 2-17 / January 1, 2011
xi / January 1, 2011 / section 2 - page 2-18 / January 1, 2011
xii / January 1, 2011 / section 2 - page 2-19 / January 1, 2011
xii / January 1, 2011 / section 2 - page 2-20 / January 1, 2011
xiv / January 1, 2011 / section 3 - page 3-1 / January 1, 2011
section 1 - page 1-1 / January 1, 2011 / section 3 - page 3-2 / January 1, 2011
section 1 - page 1-2 / January 1, 2011 / section 3 - page 3-3 / January 1, 2011
section 1 - page 1-3 / January 1, 2011 / section 3 - page 3-4 / January 1, 2011
section 1 - page 1-4 / January 1, 2011 / section 3 - page 3-5 / January 1, 2011
section 1 - page 1-5 / January 1, 2011 / section 3 - page 3-6 / January 1, 2011
section 1 - page 1-6 / January 1, 2011 / section 4 - page 4-1 / January 1, 2011
section 1 - page 1-7 / January 1, 2011 / section 4 - page 4-2 / January 1, 2011
section 1 - page 1-8 / January 1, 2011 / section 4 - page 4-3 / January 1, 2011
section 2 - page 2-1 / January 1, 2011 / section 4 - page 4-4 / January 1, 2011
section 2 - page 2-2 / January 1, 2011 / section 4 - page 4-5 / January 1, 2011
section 2 - page 2-3 / January 1, 2011 / section 4 - page 4-6 / January 1, 2011
section 2 - page 2-4 / January 1, 2011 / section 4 - page 4-7 / January 1, 2011
section 2 - page 2-5 / January 1, 2011 / section 4 - page 4-8 / January 1, 2011
section 2 - page 2-6 / January 1, 2011 / section 4 - page 4-9 / January 1, 2011
section 2 - page 2-7 / January 1, 2011 / section 4 - page 4-10 / January 1, 2011
Page No. / Amendment No. Effective Date / Page No. / Amendment No. Effective Date
section 4 - page 4-11 / January 1, 2011 / section 6 - page 6-14 / January 1, 2011
section 4 - page 4-12 / January 1, 2011 / section 6 - page 6-15 / January 1, 2011
section 4 - page 4-13 / January 1, 2011 / section 6 - page 6-16 / January 1, 2011
section 4 – page 4-14 / January 1, 2011 / section 7 - page 7-1 / January 1, 2011
section 4 - page 4-15 / January 1, 2011 / section 7 - page 7-2 / January 1, 2011
section 4 – page 4-16 / January 1, 2011 / section 7 - page 7-3 / January 1, 2011
section 5 - page 5-1 / January 1, 2011 / section 7 - page 7-4 / January 1, 2011
section 5 - page 5-2 / January 1, 2011 / section 7 - page 7-5 / January 1, 2011
section 5 - page 5-3 / January 1, 2011 / section 7 - page 7-6 / January 1, 2011
section 5 - page 5-4 / January 1, 2011 / section 7 - page 7-7 / January 1, 2011
section 5 - page 5-5 / January 1, 2011 / section 7 - page 7-8 / January 1, 2011
section 5 - page 5-6 / January 1, 2011 / section 7 - page 7-9 / January 1, 2011
section 5 - page 5-7 / January 1, 2011 / section 7 - page 7-10 / January 1, 2011
section 5 - page 5-8 / January 1, 2011 / section 7 - page 7-11 / January 1, 2011
section 6 - page 6-1 / January 1, 2011 / section 7 - page 7-12 / January 1, 2011
section 6 - page 6-2 / January 1, 2011 / section 7 - page 7-13 / January 1, 2011
section 6 - page 6-3 / January 1, 2011 / section 7 - page 7-14 / January 1, 2011
section 6 - page 6-4 / January 1, 2011 / section 7 - page 7-15 / January 1, 2011
section 6 - page 6-5 / January 1, 2011 / section 7 - page 7-16 / January 1, 2011
section 6 - page 6-6 / January 1, 2011 / section 8 - page 8-1 / January 1, 2011
section 6 - page 6-7 / January 1, 2011 / section 8 - page 8-2 / January 1, 2011
section 6 - page 6-8 / January 1, 2011 / section 9 - page 9-1 / January 1, 2011
section 6 - page 6-9 / January 1, 2011 / section 9 - page 9-2 / January 1, 2011
section 6 - page 6-10 / January 1, 2011 / section 9 - page 9-3 / January 1, 2011
section 6 - page 6-11 / January 1, 2011 / section 9 - page 9-4 / January 1, 2011
section 6 - page 6-12 / January 1, 2011 / section 9 - page 9-5 / January 1, 2011
section 6 - page 6-13 / January 1, 2011 / section 9 - page 9-6 / January 1, 2011
Page No. / Amendment No. Effective Date / Page No. / Amendment No. Effective Date
section 9 - page 9-7 / January 1, 2011 / section 12 - page 12-3 / January 1, 2011
section 9 - page 9-8 / January 1, 2011 / section 12 - page 12-4 / January 1, 2011
section 10 - page 10-1 / January 1, 2011 / section 12 - page 12-5 / January 1, 2011
section 10 - page 10-2 / January 1, 2011 / section 12 - page 12-6 / January 1, 2011
section 10 - page 10-3 / January 1, 2011 / section 12 - page 12-7 / January 1, 2011
section 10 - page 10-4 / January 1, 2011 / section 12 - page 12-8 / January 1, 2011
section 10 - page 10-5 / January 1, 2011 / section 12 - page 12-9 / January 1, 2011
section 10 - page 10-6 / January 1, 2011 / section 12 - page 12-10 / January 1, 2011
section 11 - page 11-1 / January 1, 2011 / section 12 - page 12-11 / January 1, 2011
section 11 - page 11-2 / January 1, 2011 / section 12 - page 12-12 / January 1, 2011
section 11 - page 11-3 / January 1, 2011 / section 12 - page 12-13 / January 1, 2011
section 11 - page 11-4 / January 1, 2011 / section 12 - page 12-14 / January 1, 2011
section 11 - page 11-5 / January 1, 2011 / section 12 - page 12-15 / January 1, 2011
section 11 - page 11-6 / January 1, 2011 / section 12 - page 12-16 / January 1, 2011
section 11 - page 11-7 / January 1, 2011 / section 13 - page 13-1 / January 1, 2011
section 11 - page 11-8 / January 1, 2011 / section 13 - page 13-2 / January 1, 2011
section 11 - page 11-9 / January 1, 2011
section 11 - page 11-10 / January 1, 2011
section 11 - page 11-11 / January 1, 2011
section 11 - page 11-12 / January 1, 2011
section 11 - page 11-13 / January 1, 2011
section 11 - page 11-14 / January 1, 2011
section 11 - page 11-15 / January 1, 2011
section 11 - page 11-16 / January 1, 2011
section 12 - page 12-1 / January 1, 2011
section 12 - page 12-2 / January 1, 2011

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