A Moment of Your Time
WARD 34
Data collection for DarlingtonMemorialHospital, June 2012
Over a four week period, 2 patients completed the comments cards (2%)
Approximately 102 patients were discharged/transferred from Ward 34 during June.
100% of respondents were treated with dignity and respect.
100%% of respondents would recommend Ward 34 to family and friends.
Date/W/C / Ward/Department / What did we do well / What could we improve / Would you recommend us to family and friends / Were you treated with dignity and respect / Additional comments2nd July 2012 / Ward 34 / Operation went well. Once on the wards I was very well looked after by staff on both wards. Staff were excellent. They seem to enjoy their work, so make it a happy atmosphere. Well done!! / I have no complaints at all, but family and friends have bad reports for the hospital telephone service. / Yes / Yes / Domestics, HCAs, students, staff nurses & sisters are all very pleasant with each other and have all enjoyed a laugh with the patients. I was disappointed to be sent to DarlingtonHospital, but with hindsight I feel I was very lucky.
2nd July 2012 / Ward 34 / The staff have been wonderful, caring and pleasant and thoughtful. They have answered any and all questions. / Not very much. The food could be improved, but the service more than made up for it.
Action: Ward Feedback -We work very closely with the catering department to ensure that patients receive the food of their choice and that it is prepared and presented well.
Catering Feedback: Regular patient questionnaires are issued and overall positive feedback is received around both the choice and quality it would be appreciated if any catering issues are bought to the attention of the catering department to address. / Yes / Yes / David is marvellous.
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Patient feedback