CUSTOMER SERVICE CHECKLIST AND IDEAS TO KEEP YOUR PC!

  1. Send or place with products customer welcome letter with product usage instructions and preferably a ‘thank you for ordering” card. If you can pop an extra sample or something as a thank you in with letter.
  2. For those who didn’t order - send a thank you for attending and a sample of either RE9 so they can try the products for a longer time or something as a thank you for attending!
  3. Text all workshop guests when products have arrived and when the host has received them and advise them you will call in a week to see how they are going.
  4. Call customers a week after receiving their products to ensure they know how to use the products, aren’t having any breakouts, issues or that they are happy with the colour they purchased.
  5. Call after 1 month to check customer is still happy – do not mention other products or any sales, touch base on a personal level to build rapport.
  6. Email client at the start of the 2nd month a reminder of any Preferred Client Rewards owing and how to use them.
  7. Call 1 week before rewards are due to expire to ask if they need help redeeming rewards.

If no rewards on offer call clients just to touch base, once again do not mention sales, this is to build rapport and trust in you.

  1. Month 3 send clients samples of missing products or products that would complement their regime along with a little explanation note.
  2. Call after 1-2 weeks to see how they are enjoying their sample and if they are running low on any of their initial products.
  3. Call your clients every 1-2 months depending on client and if you left message follow up with short email or text. You will get a feel for your clients if they prefer calls, text or email to keep in touch or don’t be afraid to ask their preferred method.
  • Email clients information on new products, specials on offer, team events.
  • After EVERY reorder send clients a thank you letter with a small gift (eg. Hand cream mini, foot cream mini, lip balm, samples) “Behaviour that gets rewarded, gets repeated”!
  • Send clients cards, discounts, a free facial or something special for birthdays.
  • Whenever a new product launches purchase samples or sample pots and pop them in the post for your PC’s.
  • Hold client appreciation days.