Use scenario:

Currently, ABVI takes surplus textile donations that Goodwill cannot sell, sell to another company to process into other goods. This outside process causes less direct influence in decisions and less profit to the company.

The newly designed system will create jobs for those who are blind or visually impaired that are safe and fitting their needs which goes along with the mission and vision of the company/stakeholders.

By creating these processes in house, ABVI can generate more profit than selling to a secondary company by minimizing the return on investment and maintaining the highest possible quality.

The process focuses on quality and adding value added elements to the process and material while keeping hold on recycling the unused materials and keeping the process environmentally sustainable and friendly.

Machinery added in the new facility/process will maintain the highest quality and efficiency to produce maximum throughput to increase profit for ABVI.

Customer Requirements:

Category / CR# / Importance (9=high, 1=low) / Requirement
Expand Current Business Capabilities / CR1.1 / 3 / Project expands customer base.
CR1.2 / 1 / Utilize existing resources.
Increase Profitability / CR21. / 3 / The process is competitive in the US market and potentially in the global market.
CR2.2 / 9 / Quick return on investment (Time to Market).
Ethics / CR3.1 / 9 / ABVI maintains status of having high integrity and consciousness.
CR3.2 / 9 / The final products need to have a reliable and sustained market for product viability.
CR3.3 / 9 / The recycling manufacturing process is safe for employees.
CR3.4 / 1 / The recycling manufacturing process is operational by people with barriers to employment.
Usage / CR4.1 / 3 / ABVI will upcycle the material instead of selling it to an outside manufacturer to upcycle.
CR4.2 / 9 / The recycling process needs to maximize profit per pound of donated material.
CR4.3 / Critical / The upcycling process needs to be more profitable than selling the material to a secondary company.
Resources / CR5.1 / 9 / Recycle the cotton from unusable textiles donated to Goodwill stores all over the country.
CR5.2 / 9 / The cotton needs to be sorted from the other textiles before being recycled.
CR5.3 / 1 / One Goodwill location per region will grind up the textiles for that region.
Capabilities / CR6.1 / 1 / Create pilot upcycling program at Rochester ABVI location
CR6.2 / 1 / For this region, the cotton textiles from Buffalo and NYC can be transported to a central location in Rochester.
CR6.3 / 3 / The process is capable of processing a wide range of materials (mostly cotton, but clothes are not 100% cotton)
CR6.4 / 3 / The textile upcycling process has a high throughputs
CR6.5 / 3 / Minimize the power consumption required to upcycle process
CR6.6 / 3 / The mechanical system is low maintenance
CR6.7 / 9 / The process is safe for the operators
CR6.8 / 1 / The cotton textiles should be cleaned and sanitized before the shredding occurs.
CR6.9 / 3 / The rivets/zippers (metal) should be separated from the shredded cotton.
CR6.10 / 9 / Seek product opportunities to increase the value of the shredded fabric (Sound deadening, insulation, cotton based non apparel, paper).
CR6.11 / 9 / Separating specific fabrics, turning shredded material back into thread or other useful commodities
Decision-making Information / CR7.1 / 9 / Includes information on personnel (staffing per shift, # of shifts)
CR7.2 / 3 / Includes information on energy consumption
CR7.3 / 9 / Includes information on projected initial investment
CR7.4 / 9 / Includes information on projected return on investment
CR7.5 / 3 / Includes information on expected waste