Lifeline Project Ltd 2014

 Lifeline Project Ltd 2014

JOB DESCRIPTION

JOB IDENTIFICATION
Job Title / Hospital Interventions and Liaison Team (HILT) Team Leader
Reports To / Service Manager
Location / Lifeline (JCUH)
Hours / 35 hours per week
Salary / NJC Scale 29-32 (£24,892 - £27,052)
Date Updated / February 2014
JOB PURPOSE

To lead, develop and champion the essential components of an integrated treatment system for substance users and young people (identified within the ASGARD criteria) accessinghospital services within Middlesbrough, Redcar and Cleveland.
To coordinate the therapeutic delivery of the HILT Service within the hospital settings of JCUH, East Cleveland Primary Care (Brotton), Redcar Primary Care and Guisborough Primary Care focusing on change and completion phases of treatment using a staged approach within the hospital and through transition into the community setting.
To lead and develop systems for the identification and monitoring of clients (adults and young people) accessing all wards and departments within JCUH, and to develop effective pathways, processes and interventions to support and motivate hospital staff to engage with the HILT Service.
To ensure that the service’s key elements (ASGARD criteria, brief interventions, psychosocial support, detoxification support, in patient and community referral and engagement and aftercare) are promoted, integrated, effective and delivered to a high standard throughout the hospital setting.
In conjunction with the Service Manager, to coordinate and develop a range of interventions to deliver positive outcome for service users based on the evidence of best practice for therapeutic interventions (including MI, ITEP and CBT).
To lead and work in conjunction within the current treatment providerswithin both Middlesbrough and Redcar,to work collaboratively to deliver HILT referral and support to the current treatment system providers.
To communicate effectively with the Lifeline Hilt Team and community providers, including ASGARD teams to ensure that service users, their families and carers are identified and able to access timely interventions when and where they need them.
In conjunction with the Service Manager, to lead, manage and develop the Lifeline Hilt Service and to build a positive, forward looking, dynamic and competent team within a culture of continuous performance improvement, leading by example and consistently performing to the highest of standards.
To work collaboratively with services and service users, internally and externally, and to develop effective pathways, processes and interventions to support and motivate service users.
To work within a strengths-based, recovery-orientated, change and outcomes focused approach that promotes service users and communities as responsible co-producers of health, well-being and recovery.

ORGANISATIONAL POSITION

See attached information pack.

MAIN DUTIES AND RESPONSIBILITIES
Service delivery:

To support the Service Manager in leading and coordinating the HILT Service’s key activities:identification (including ASGARD criteria), advice and information, brief interventions, psychosocial interventions, case management, detoxification support,support for families and carers, stakeholders, peer mentorship and support facilitation and successful reintegration
To work with the data lead to identify and track demographics and trends in service user accessing into hospital support.
To provide support to service users (adults and young people), their families and carers within the hospital setting to engage in access to recovery when and where they need it across Middlesbrough and Redcar treatment systems.
To ensure high standards of practice are maintained within the HILT Services’ team in accordance with all relevant national and local guidelines.
To collaboratively develop and implement effective and flexible systems and structures that are responsive to individuals with different levels of risk, complexity, severity and strengths, in order to ensure that treatment within the hospital is optimised.
To ensure that individuals’ personal strengths/recovery capital, including social capital and networks, continue to be built.
To be responsible for ensuring that recording of case notes is of a high standard; recording is undertaken within the required timeframes and shared appropriately with relevant services and professionals across the Middlesbrough and Redcar wider treatment systems.
To ensure that service users are fully informed about their treatment options, are involved in and consent to decisions about their support, and are encouraged to take opportunities to achieve recovery.
To ensure, through audit, that an appropriate balance exists between overcoming dependence and reducing harm within the service/individuals.
To ensure and develop ‘visible recovery’ within the hospital, to promote entrance into treatment for service users from first engagement, through the use of dedicated recovery advice and information.
To work collaboratively and proactively with other teams and managers within JCUH and both the Middlesbrough and Redcar treatment systems, to ensure that services are fully coordinated and are working collectively towards the achievement of recovery goals, and positive outcomes for each individual client

Performance and people management:

To support the management and coordination of efficient and effective staff deployment within the HILT Service, including providing adequate cover for all aspects of the service.
To contribute to the management and support and supervision of staff, volunteers and peer supporters within the Service liaising with the Lifeline Regional Volunteer and Peer Support Coordinator.
To provide professional leadership through: first line support; problem solving; leading by example; developing appropriate expectations, culture and values; embracing and implementing change.
To performance manage, at individual and team level, through: delivering contractual requirements, targets and outcomes; goal and task setting; managing, monitoring and reporting progress.
To assess the impact of the Lifeline HILTService in contributing to local outcomes across Middlesbrough and Redcar.
To support and provide operational management through consistent systems of supervision, objectives, appraisal, induction, disciplinary and grievance, and absence management, including providing support and supervision.
To develop the team through coaching, engagement, communication, motivation, team building and delegation (including of lead roles).
To develop a collaborative, creative and flexible team, which is able to empower, challenge and change.
To support team members to be competent to deliver the range of interventions required
To develop robust and integrated data capture procedures to ensure effective recording of client identification, performance monitoring, outcomes, and service user information, including identifying areas of attrition.
To utilise service data to facilitate business decisions and reporting, locally and organisationally.
To ensure that risk management procedures (including child and adult safeguarding protocols) are consistently followed and that team members are fully informed of the requirements of these procedures.
To support the continuous improvement of quality and performance in the provision of brief interventions, psychosocial interventions,referral, and recovery within an integrated model of service delivery foradult and young person’s substance users.

Service and business development:

To lead on specific areas of service development, projects or pilots, as agreed with the ServiceManager.
To identify and report on service and locality relevant information, trends and intelligence, including gaps in provision and opportunities, developing appropriate responses with the ServiceManager.
To proactively engage with local communities, external agencies/professionals to identify and build recovery pathways (including ASGARD profile) and opportunities for individual and service development.
To ensure service users and families are provided with opportunities to consult on service development and to be involved in the development and delivery of services as appropriate.
To contribute to the sustainability of Lifeline’s growth, by leading on specific areas of business development, as appropriate and agreed with the Service Manager.
To understand key financial issues, including service budgets, value for money, efficiency, and risk.
To ensure an appropriate strategic awareness at industry, local, organisational and service levels.

GENERAL DUTIES

To personify a positive, collaborative and recovery-focused work ethic.
To present a professional appearance, help maintain an orderly working environment and act at all times to uphold the good reputation of Lifeline Project.

To ensure that all visitors to the service (including service users, families/carers, professionals and the general public) are welcomed in a responsive, helpful and professional manner.

To ensure service users’ and professionals’ experience of Lifeline is positive including by taking personal responsibility for answering ringing telephones and promptly dealing with inappropriate behaviour by staff, volunteers or service users.

To attend meetings at appointed times, maintain professional personnel and service user records and meet deadlines.
To work flexibly across the whole service, including providing duty, shift, late working and weekend cover as required.
To proactively maintain professional knowledge and practice and attend, use and contribute to supervision and team meetings effectively.
Raise substance misuseharm reduction and recovery awareness within the hospital, sharing knowledge and experience by developing packages that train and educate community and other interested groups.

To assess risk and safeguarding issues, undertake risk and need assessments when appropriate and report any potential risk and safeguarding issues to ensure staff, service users and children are protected.
To work within professional boundaries maintaining safety and appropriate confidentiality at all times.
To contribute to organisational initiatives as required.

To demonstrate commitment to Lifeline’s statements of Mission, Vision and Values and strategy, ensuring that they inform, and are embedded within, service delivery and practice.
To ensure services and duties are delivered in compliance with the law and relevant national and local policies, standards and guidance, including the CQC, NTA, NICE and other quality standards.
To read and comply with all published Lifeline policies and procedures, at the start of your employment and again whenever they are added to or changed, as available on the Lifeline staff website.
To work flexibly to undertake such other reasonable duties and responsibilities, at any location within reasonable daily travel from your main place of work.
To not disclose to anyone other than in the proper course of your employment or where required by law, any information of a confidential nature relating to Lifeline, its business or customers. This duty will continue to apply after termination of your employment. Guidance on standards expected can be found in Lifeline’s Confidentiality Policy

To carry out responsibilities with clear regard to Lifeline’s Equal Opportunities, Health and Safety, and other relevant employee focused policies and procedures.
JOB DESCRIPTION AGREEMENT
This is an outline job description and may be subject to change according to the needs of the job, in consultation with the post holder.
Job Holder’s Signature / Date
Post Holder’s Signature / Date

Lifeline, Hospital Interventions and Liaison (HILT) Team Leader

Person Specification

All criteria are Essential unless otherwise indicated

Experience (through paid or voluntary work)

Experience in providing a range of recovery-oriented and evidence-based interventions to substance misusers in a hospital/community-based setting.
Experience of providing formal and informal supervision to practitioners within a health and/or social care setting.(Desirable)
Experience of leading on specific areas of service development or initiatives to improve service delivery within a health and/or social care setting.
Experience of providing interventions that support individuals to develop their personal strengths.
Experience of working as part of a management team, taking collective responsibility for meeting service objectives. (Desirable)

Knowledge

An in-depth understanding and knowledge of the harmful effects associated with alcohol misuse in relation to health, social welfare, housing, employability and personal relationships.
An understanding/awareness of current national policies on alcohol misuse and the strategies that influence the priorities of treatment services.
An in-depth knowledge and understanding of the treatments and interventions available to alcohol misusers.
Knowledge and understanding of the principles of good management practice in relation to the supervision, support, development and performance monitoring of staff.
Knowledge and understanding of the principles of good management practice in relation to performance management and the delivery of high quality and responsive services.
Knowledge and understanding of policies related to the safeguarding of children and vulnerable adults and how these influence practice.
Knowledge of models of recovery, and an understanding of the role of the community in supporting recovery.

Qualifications and Training

NVQ level 3 in Health and Social Care, and/or equivalent professional qualification (e.g. Health Care, Nursing, Social Work, equivalent overseas qualification).
Management related qualification/s or training (desirable).

Skills and abilities

Ability to provide leadership and guidance to staff in the achievement of individual and team objectives in order to meet the contractual requirements of the service.
Ability to respond positively and flexibly to new developments and demands arising in the workplace and to successfully support, steer and develop staff through periods of change.
Ability to take a proactive approach to the development and maintenance of detailed case recording and data monitoring systems.
Ability to solve problems in a logical and solution-focused manner and take decisions appropriate to the scope of a Service Manager role.
Ability to organise, case coordinate, prioritise and allocate caseloads.
Ability to develop and manage programmes of structured interventions for substance misusing individuals that support change and positive outcomes.
Ability to produce written reports to a standard that is appropriate to a range of audiences (internal and external).
Commitment to the continuous improvement of services and the ability to develop new and creative initiatives to effect these improvements.
Commitment to maintaining an up to date and comprehensive knowledge base on the wider policy context within which services are delivered.
Commitment to the maintenance of high standards of service delivery and the ability to implement and sustain these.
Ability to positively engage in service promotion and liaison with external agencies in a range of different contexts.
Ability to engage with communities to identify and access potential recovery resources.
Commitment to work collaboratively and proactively with colleagues for the achievement of service objectives and to operate as an effective and proactive member of the management team.
Commitment to continuous improvement in professional competence and skills in order to provide a high standard of recovery-focused care to service users.

Additional Factors

A commitment to equality of opportunity and anti-discriminatory practice that is reflected in professional relationships with service users, colleagues and the general public.
A desire to work within, and contribute to, a culture that is positive, dynamic, forward thinking and outcomes-focused.
Willing and able to work flexibly to cover shift, evening and weekend duties, to meet the demands of the service.