Job Title – Office Manager
Department: Administration FLSA Status: Exempt
Position Status: Full-time Reports To: Director, Human Resources
Supervises: Customer Service Representative, Accounts Payable Clerk
Date: March 7, 2012
Position Summary: Responsible for overseeing all office operations to ensure operational effectiveness and efficiency.
Essential Functions:
· Plans, directs, implements, coordinates and controls office activities.
· .Responsible for managing office personnel, including performance management, staff development, scheduling, and record-keeping.
· Determines staffing needs; recruits, interviews and selects personnel to meet these needs.
· Assigns staff responsibilities; monitors and provides feedback as appropriate.
· Develops and implements office policies and procedures; periodically reviews and revises as necessary.
· Develops department budget; tracks and reconciles expenses.
· Reviews and approves office supply requisitions.
· Establishes office recordkeeping procedures; monitors system for compliance.
· Resolves customer complaints.
· Selects and manages all vendors.
· Oversees the orientation and training of staff as appropriate.
· Adheres to company attendance/tardy policies. Attendance is an essential function of this position.
Nonessential Functions:
· Trains new staff.
· Serves as backup for customer service as needed; fills in for vacancies as needed.
· Makes daily rounds.
· Conducts periodic staff meetings.
Knowledge, Skills and Abilities:
· Ability to work well in a high stress, fast-paced, demanding environment
· Presents a professional appearance and demeanor
· Ability to communicate effectively both in writing and verbally, with coworkers on all levels, customers, vendors, and the general public.
· Must demonstrate excellent interpersonal skills.
· Maintains confidentiality when dealing with employee issues.
· Must have sound decision-making abilities and advanced problem-solving skills.
· Must be self-motivated and demonstrate initiative to complete duties without supervision.
· Excellent organizational skills and ability to multi-task.
· Basic accounting knowledge.
· Ability to respond to customer complaints and questions in a pleasant and helpful manner.
· Ability to read, understand and follow oral and written instructions.
· Ability to operate a computer and general office equipment.
· Knowledge of Microsoft Windows/Office and ability to learn and use various software programs.
· Knowledge of QuickBooks preferred.
Education and Training:
· High school diploma or equivalent.
· Associates or Bachelor degree preferred.
· Prefer a minimum of two years of management experience.
Special Position Requirements:
· Work hours may vary as business needs dictate.
· Occasional work may be required on weekends, evenings, or holidays.
Physical Demands and Working Conditions:
Requires sitting, standing and walking throughout office. Sitting comprises approximately 75% of the work day. Requires ability to communicate with others in-person and on telephone. Manual dexterity needed for using computer keyboard and calculator. Requires the occasional lifting of objects up to 15 lbs. Occasionally requires standing, reaching and bending. Must have adequate vision to operate computer and complete paperwork. Must be able and willing to work flexible hours to meet customer and organization needs.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by persons assigned to this position. They are not intended to be an exhaustive list of all associated responsibilities, skills, efforts, or working conditions. The Company reserves the right to change, amend, add, delete, and otherwise assign any and all duties, responsibilities, and position titles as it deems necessary to meet the needs of the business.