Lead a Team Or Group of Cleaners

Assessment

Lead a team or group of cleaners

Unit standard 23967 / Version 2
Level 4 / Credits 4
Trainee information
Your name:
Your workplace:
Your date of birth:
Your national student number (if known):
Declaration

I was told about and understand the assessment requirements.
I have prepared my answers myself.
Any evidence I have provided as my own, I produced myself.
I understand that this assessment may be used for moderation and quality control purposes.
I understand that when I achieve this unit standard my result will be registered with the
NewZealand Qualifications Authority.

I confirm the above declaration: / Yes No / Date:
Assessment result(assessor use only)
Assessment result / Achieved / More evidence required / Date:
Reassessment result / Achieved / More evidence required / Date:
Feedback to the trainee:
The requirements have been met to demonstrate competency in this unit standard.
Assessor name:
Assessor number: / Date:

US XXXX version X – Moderation and approved Mmmmm YYYY

Trainee assessment issue X.X – Published Mmm YYYY

To demonstrate competency, you must be able to: / Outcomes / Tasks
plan and coordinate team or group cleaning operations. / 1 / 1
lead, and work with, a team or group to implement cleaning services. / 2 / 1
monitor the quality of cleaning service provided and the performance of team or group members. / 3 / 1

Instructions

Your answers may be written (either electronically or by hand) or spoken.
If you need help with this assessment, please contact your assessor.
Once you have completed your assessment, you must read and confirm the declaration on the cover.

Filled in or written answers

If there are open white spaces on a page because you have written shorter answers, this is acceptable. You don’t have to fill the space.
Use a pen to write your answers. If you need to change an answer, write your initials beside any corrections you make. If you need more space, attach extra pages with your answer. Add your name and task number to all extra pages you use.

Verbal answers

If you answer verbally, your assessor will write your answer(s), or may use a voice recorder.

Definitions

The trainee is you, the person being assessed. You may also be referred to as the learner, student, candidate or employee in some instances.
The assessor is the person who will assess you.
The verifier is a workplace supervisor, team leader, manager or assessor who understands the assessment, works closely with you and can confirm that you have completed a task competently.

Resources

This is an open book assessment. The following learning resources may be useful when completing this assessment:

the Careerforce learning resource for this unit standard.
learning materials, books, the internet and your workplace’s policies and procedures.

Task 1:Leading a team
For this assessment you will be observed leading and monitoring your team. Your manager or assessor will sign off on the criteria listed when s/he is satisfied you are consistently able to lead a team of cleaners.
Industry best practice refers to any enterprise and/or establishment requirements, practices, policy, procedures, methods and protocols which are in accordance with applicable legislation, regulations and NewZealand Standards.
Team or group means a minimum of three (3) staff who regularly interact with one another over a period of time to complete work tasks as a unit.
Routine tasks refer to tasks for which there is a single acceptable solution or outcome. The tasks are achieved using standard operating procedures common to the cleaning industry and are familiar to every member of the team or group. Task requirements are consistent with contract specifications and involve operations and/or areas of knowledge and skills required by the cleaning industry.
Contract specifications set down the tasks to be done and how often these tasks are to be done.
Verification form
To be completed by your verifier and/or assessor
Trainee name:
Trainee workplace:

Comment on each of the stated criteria.
Give examples of the trainee’s performance (where this applies) on each of the stated criteria.
Sign and date this verification once you are satisfied the trainee has achieved the stated criteria.

I observed the traineeconduct a roll-call of staff and records staff absences.
Verifier comment: / Date achieved:
I observed the trainee allocate, and explain where required, prioritised tasks to rostered staff considering:
timeframes. / the type of tasks.
time allocated.
Verifier comment: / Date achieved:
The traineemaintains supplies of the following in accordance with best practice:
equipment. / cleaning supplies.
cleaning agents. / consumables.
Verifier comment: / Date achieved:
I observed the trainee record and report any electrical equipment with an expired Electrical Safety Certificate and ensured the equipment was repaired or replaced.
Verifier comment: / Date achieved:
I observed the traineecheck replacement equipment meets all guidelines
Verifier comment: / Date achieved:
I observed the traineecommunicate established cleaning practices to staff and ensured they are implemented
Verifier comment: / Date achieved:
I observed the traineesupport his/her team to achieve best practice cleaning with tasks completed within timeframes and allotted hours.
Verifier comment: / Date achieved:
I observed the traineecarry out quality audit checks and record the results in accordance with best practice.
Verifier comment: / Date achieved:
I observed the traineemonitor team performance to achieve work objectives.
Verifier comment: / Date achieved:
I observed the trainee give feedback to staff which acknowledged positive achievements, included constructive suggestions and encouraged improvement. (Evidence of four feedback sessions; two with individuals and two team feedback sessions)
Verifier comment: / Date achieved:
I confirm that this document is valid and authentic. / Date:
Verifier Name: / Position:
Assessor comments (for assessor use only):
Task 1 result: / Achieved / More evidence required

Appeals

If you wish to appeal against the assessment result or process, talk to your assessor. If you are still not satisfied, you can appeal to Careerforce by completing the assessment result appeal form that can be found online at

Feedback

Careerforce regularly reviews our assessment and learning resources. As a user, we would appreciate feedback on how you found it. Feedback can be provided to Careerforce via our online feedback form at or if you would prefer, send us an email to

US 23967 version 2 – Assessment – Lead a team of cleaners