12 years of experience in Construction,Technical support in Tiles and Sanitary ware along with Tile installation& Marketing.

KALYAN BHATTACHARYA

CELL NO: +91 98303 05057

C/O Sri Sambhu Nath Singha

Tista Torsha Appertment, Gr. Floor

56 S.P.Mukherjee Road

Sen-Pukur par,

P.O: Tribeni, P.S: Mogra

Dist: Hooghly 712503 (W.B)

EXECUTIVE SUMMARY

  • Experience in brand development, establishment of consumer pull strategies, enhancement of market coverage and achievement of growth in market share.
  • Excellent track record of successfully launching new products and /or product segments and achieving fast track growth within a short duration.
  • A self motivated high achiever with exposure to both customer service and marketing based industry
  • Experienced in the design and implementation of comprehensive, region-specific communication and training for field staff.
  • Independent handling of customers and dealers.

PROFESSIONAL EXPERIENCE

  1. Asian Granito India Limited: (Jul'15 - Present)working as an Executive (Customer Care) for east region and looking after customer complaint also provide tiles laying demonstration.
  2. Kajaria Ceramics Limited: (Jan 15 Jul'15) working as an Executive (Quality Control) for east region and looking after customer complaint also provide tiles laying demonstration .
  3. Orient Bell Limited: (Jun 13 Jan 15) working as anExecutive (Technical Service)for east region and looking after customer complaint also provide tiles laying demonstration and product training to dealer & mason
  4. H & R Johnson India TBK Ltd: (Apr 06 Jun 13) working as anExecutive (Marketing & Customer service)for east region and looking after customer complaint also I have provided pre installation visit where I have educated the mason regarding precaution have to take at the time of tiles installation. Active participation in branding & marketing activity. Taken initiative for turnkey services and completed tiles installation in site of several satisfied customer.
  5. VIDA ENGINEERING: (Feb 05 – Apr 06)work as a site engineer under the contractor of Hooghly Zilla Parishad. Engaged in construction of Box type culvert, Gourd wall, bolder pitching, Concrete road and bituminous road as per specification of Zilla Parishad. Also prepared test report of several ingredients as require and bill preparation.
  6. S.K. SINGH & ASSOCIATE: (Feb 04 Jan 05) Worked as a site engineer under the contractor of Bharat Petroleum and involved in construction of a pump at Nalhati, Birbhum.

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Job profile/Responsibilities:

  • Co-ordinate pre - laying service activity within the region between customer service engineers, dealers and customers.
  • Develop a sound rapport with the large project/ institutional customers and dealers in the region and relay feedback toRegional Head- Services division on customer requirements.
  • Provide service to all internal and external customers in order to increase our brand equity and gain total customer satisfaction.
  • To get organization set-up for the division in place, along with controls and systems for efficient functioning of the division.
  • Daily reporting, maintaining MIS and submission of Customer Care reportsfortnightly to regional office and corporate office.
  • Dealers and Sub-dealers visit with reference to product training & market feedback.
  • Arranging and coordinating Dealers / Sub-dealers counter stafftraining.

Achievements:

  • Effectively communicated to the market, availability of customer service to gain competitive advantage.
  • Successfully completed several Shop In Shop counter of HR Johnson along with Branding.
  • Created awareness of the use of OBL Patent Pending product to the internal and external Customers.

EDUCATION:

  1. Secondary education: from WBBSE in 1997 and obtain 73.875% marks
  2. Higher secondary: from WBCHSE in 1999 and obtain 54% marks (Science)
  3. Diploma in civil engineering: from WBCTEin 2003 and obtain overall 68.8% marks.

PROFESSIONAL DEVELOPMENT:

  • Cool listener and soft speaker
  • Eagerness to learn
  • Update present technology of respected field
  • Hard worker

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COMPUTER KNOWLEDGE: MS office, internet.

PERSONAL DETAILS

Date of Birth: 25 February 1981

Father s Name: Sankar Bhattacharya

Nationality: Indian

Marital status: Married

Languages Known: Bengali Hindi English.

I hereby declared that all the information given above are true and correct to the best of my knowledge and belief.

Kalyan Bhattacharya.

Date:

Place: