Name:

Topic 3.4Effective People Management

Define the following Key Terms:

Organisation:

Organisation Chart:

Hierarchy:

Subordinate:

Chain of Command:

Delayering:

Downsizing:

Revision Questions:

  1. Explain what a organisational structure/ organisational hierarchy is
  2. Define and explain the following terms:-
  • Divisional structure
  • Organisational chart
  • Chain of command
  • Span of control
  • Line manager
  • Function/ department
  • Subordinates
  • Authority
  • Empowerment
  • Delaying
  1. Name 4 drawback of having a long chain of command
  2. Explain the difference between centralisation and decentralisation structures
  3. Explain 2-3 advantages and disadvantages of using a centralised or decentralised structure.
  4. Explain 2-3 advantages and disadvantages of having a ‘narrow span of control’ and a ‘wide span of control’

Explain Maslows Hierarchy of needs

Label and annotate the diagram below:

Revision Questions

  1. Name 4 benefits of having motivated staff
  2. Name 3 financial and 3 non financial motivators
  3. Explain how Maslow’s ‘Hierarchy of Needs’ felt people were motivated
  4. You should to be able to give examples of how a business can motivate its staff at each level of the hierarchy.

Previous Exam Questions

Explain the benefit to a business of improved worker motivation.

(3 marks)

Discuss two benefits to Affinity of improved motivation of its employees. (6 marks)

Define Communication:

What is the difference between internal and external communication?

Identity and explain the different channels of communication/

Revision Questions

  1. Give 3 examples of internal communication used by a business
  2. Give 3 example of external communication used by a business
  3. Explain how the following three types of communication work within an organisational hierarchy; horizontal communication, vertical communication and informal communication.
  4. Name 4 methods businesses can use to ensure communication is effective.
  5. Name 4 barriers to clear communication.

Exam Questions

Which of the following is most likely to be a barrier to effective communicationbetween workers? (1 mark)

Select one answer.

A De-stocking.

B Poor customer service.

C Pressure groups.

D Use of jargon.

Identify one benefit to a business of improved communication.

(1 mark)

Explain one problem a business might face as a result of excessive communication. (3 marks)

Using your knowledge of business, assess the importance of good communication toa company. (10 marks)

Define the following Key Terms:

Wages:

Payment Systems:

Overtime:

Basic Pay:

Salary:

Commission:

Bonus:

Fringe Benefits:

Revision Questions

  1. Explain how the following payment systems work:
  2. Salaries
  3. Wage
  4. Overtime
  5. Basic pay
  6. Commission
  7. Bonus
  8. Fringe benefits
  9. Explain the impact each payment systems would have on the business and the employee.
  10. Explain the differences between:
  11. Full-time worker
  12. Part-time worker
  13. Temporary worker
  14. Freelance worker
  15. Give 2-3 advantages and disadvantages of the four above

Exam Questions

What is meant by the term minimum wage? (2 marks)

Other than wages, identify two methods of remunerating workers. (2 marks)

What is meant by the term salary? (2 marks)

Identify two other methods of remuneration, apart from salary and payment by theHour (2 marks)

GCSE Revision Unit 3. 4