Participant Workbook
Communication Skills
This workbook belongs to
Participant Instructions
Welcome to your workbook!
This is to be used in conjunction with the learning material you will find in the corresponding video module on LearningPlanet – Communication Skills.
Wherever you see the icon (on the top right hand of this page) in a LearningPlanet video module, you will need to answer questions in this workbook.
The key to getting the most out of these workbooks is to give full and detailed answers to the questions, it will help you realise that you understand what the question is and that you have the confidence not only in answering it in the workbook, but also handling a live situation when you come across with confidence as well.
Your workplace manager/trainer may like to see your answers once you have finished and there is a space for your manager to mark your answers and provide you with feedback too.
So, let’s see what you are made of!
Question One
Why is communication best described as an ‘Exchange of Understanding’?
Write your answer here...
What can you do to ensure you are engaged in good communication?
Write your answer here...
Manager/Trainer Feedback:
Question Two
Why is it important to notice someone’s body language while communicating with them?
Write your answer here...
Write down some examples of previous interactions where you have noticed the person’s body language. What did it mean to you?
Write your answer here...
Manager/Trainer Feedback:
MY COMMUNICATION SKILLS ACTION PLAN
What will you do to ensure your tone of voice supports what message you want to get across:
What are three things you will do in regards to body language that will help improve your communication with others:
Manager/Trainer Feedback:
Communication Skills Participant Workbook
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