Student Health Services 2012-2013
Blueprint for Excellence Strategic Plan
Vision Statement
Student Health Services seeks to be a premier and nationally recognized integrated healthcare system that anticipates and responds to the holistic health and wellness needs of the Carolina Community. We empower the community to be self-directed, well-informed consumers of healthcare.
Student Health Services will be recognized nationally for its commitment to enhancing the health of the campus community; providing exceptional quality of care; delivering outstanding value; embracing evidenced-based practices; providing exceptional medical and health education; and supporting highly skilled, knowledgeable, and compassionate staff.
Mission Statement:
Student Health Services (SHS) enhances student success by providing a full continuum of integrated and high-quality healthcare services, education and research.
Diversity Statement:
Student Health Services believes that for a campus community to be truly healthy, it must be guided by the values of multicultural inclusion, respect, and equality. Intolerance has no place at an institution of higher learning. Student Health Services supports all individuals regardless of race, color, regional or national origin, age, gender, religion, disability, illness, veteran status, or sexual orientation. We encourage the Carolina community to be actively involved in the struggle to end oppression, to prevent bias-related violence in our campus communities, and to take action to eradicate injustice.
Goals:
Our goals are created in the spirit of enhancing the educational experience by modifying or removing health-related barriers to learning, promoting optimal wellness, and enabling individuals to make informed decisions about health-related concerns.
Goal 1: Improve the quality of healthcare and prevention services that provides the safest and most effective care possible.
Initiative 1: Evaluate and improve the quality of services provided
1. KPI: Report on the # of and enhancements of care, programs and services that resulted from benchmarking of best practices, participation in local, state, regional or national surveys and conducting quality improvement studies; including guidelines from Healthy Campus 2020 and the National Prevention Strategy
2. KPI: Report on findings from Patient Satisfaction Survey regarding overall quality
3. KPI: Number of , purpose of, and outcomes of collaborative relationships on and off campus that promote quality and/or student success
4. KPI: Number of and outcomes from student programs and services targeting prevention efforts
5. KPI: Number of and outcomes from faculty and staff programs and services targeting prevention efforts
6. KPI: Report on Peer Review; adherence to specific standards and guidelines followed by medical staff
Initiative 2: Improve accessibility and control and reduce cost of providing care.
1. KPI: Report on findings from Patient Satisfaction Survey regarding accessibility and affordability of care, services and programs
2. KPI: Report on cost-of-care evaluation of providers
3. KPI: Report on best practices and studies designed to control or reduce cost of care
4. KPI: Number of students referred to Student Disability Services (and other areas that indicate a broader population is being served)
Initiative 3: Market SHS services, programs and activities to patients, clients and participants in order to reach USC’s diverse student population
1. KPI: Report on ethnicity and other diversity characteristics of the students who use services or participates in programs
2. KPI: Report on findings from Patient Satisfaction Survey based on a variety of diverse characteristics
3. KPI: Report on the number of and outcomes of marketing strategies through social media, web site and other venues targeting minorities
4. KPI: Report on the # and type of initiatives focused on addressing high-risk behavior; report on participation demographics and participants’ reports on likely change of behavior as a result
Initiative 4: Increase utilization of technology to deliver and communicate all SHS programs and services.
1. KPI: % of units within SHS whose web sites are updated on approved criteria
1. ADA accessibility
2. Ease of navigation
3. Compliant with legal standards
4. Integrated within the division and University
5. Accurate information and functional links
6. Professionalism and effectiveness (success stories and social media)
2. KPI: # and type of health related publications, recruitment activities, social media, and other technology to market or communicate SHS services
3. KPI: # of prescriptions filled via web
4. KPI: # of appointments made, changed or canceled on line
5. KPI: Report of the success (#’s of appointments, hits, etc.) and/or satisfaction with social media of participates who use it
Goal 2: Support and maintain a work environment that is safe, equitable, honest, fair, and respectful of the inherent dignity and worth of all employees (full time, part-time, temporary, student and Peer Educators).
Initiative 1: Improve and support opportunities for professional staff growth and development to maintain a highly qualified, diverse work staff.
1. KPI: Report on demographics of current and new (less than one year) staff members
2. KPI: # and report of diversity programs, training and professional development activities implemented for staff, including number of staff participating and report on assessment of learning outcomes
3. KPI: # of and type of formal and informal continuing education, professional development and/or academic credit hours obtained by staff
4. KPI: # of certifications, registrations, and/or licensures obtained/maintained by staff
5. KPI: # of and outcomes from courses taught, professional presentations conducted, leadership positions held, publications or membership(s) in professional associations, and preceptorships of students
6. KPI: % of staff who complete University, division, department and/or unit orientation
Initiative 2: Complete all EPMS reviews for hourly, part-time and full-time staff annually, including updated position descriptions.
1. KPI: % of SHS department’s EPMSs completed on time
2. KPI: % of SHS departments with accurate position descriptions
3. KPI: % of SHS departments that completed planning stage on time
Initiative 3: Maintain and implement policies and procedures that enhance the safety and security of students, staff and visitors.
1. KPI: Report of findings of the environmental health and safety committee
2. KPI: % of staff who participate and complete SHS’s annual safety components
3. KPI: Finding from SHS security audit
4. KPI: Results of infection control program
Initiative 4: Improve and maintain an integrated and appropriate organizational structure that enhances delivery of services.
1. KPI: Report and findings of SHS units’ organizational structure audit
2. KPI: Report of changes within SHS organizational structure in response to audit and assessment
Goal 3: Maintain accreditation status and ensure compliance with other state and federal regulations, standards and/or laws.
Initiative 1: Comply with standards through appropriate policies, procedures and practices.
1. KPI: % of policies and procedures that are updated and implemented based on University and accreditation standards
2. KPI: % of departments that perform at least one closed loop quality improvement study each year
3. KPI: Report on findings and results of accreditation site visits (or other program reviews)
Initiative 2: Comply with state and federal laws and regulations.
1. KPI: Results of inspections that occur routinely to indicate compliance
2. KPI: # and reported findings from emergency drills
3. KPI: % of staff who complete mandatory OSHA, HIPAA, and other safety training as required
Goal 4: Advance the planning process for construction of a new healthcare facility that maintains and incorporates fiscal responsibility
Initiative 1: Move forward on design and construction of a state of the art LEED certified health center for the provision of integrated and holistic health care delivery
1. KPI: Report on progress of new facility construction as outlined by project timeline
Initiative 2: Maintain a comprehensive and integrated financial plan to enhance efficiency and quality of service delivery.
1. KPI: % of departments that complete monthly reconciliation of budget
2. KPI: % compliance and results of quarterly profit-loss analysis and quarterly budget reports
3. KPI: Report on findings from and an internal audit and analysis of business and accounting practices
4. KPI: # and findings of cost containment strategies that are implemented
Initiative 3: Identify ways to increase revenue and identify outside funding resources.
1. KPI: # of grants submitted and awarded, including amount awarded
2. KPI: Report on insurance filing for services rendered
3. KPI: Report on collections process and procedures