MN WFC Employer Satisfaction Survey

MN WFC Employer Satisfaction Survey

October 2015– September 2016, ALL Employer Comments (B11, B12, F8, R13, R14, C4)

B11. What would make you reluctant to make a referral (of a Business Service Representative)

B12. What are the reasons why you would refer? (of a Business Service Representative)

F8. What were the reasons you were not able to use the information? (Labor market data or statistics)

R13. What might make you reluctant to recommend MinnesotaWorks.net?

R14. What do you like about usingMinnesotaWorks.net?

C4. Is there anything we haven't covered that you'd like to tell us about these services?

B11. What would make you reluctant to make a referral (of a Business Service Specialist)?

WSA 1 – Northwest

Results.

WSA 2 – Rural MN CEP

Lack of people using the website.
No applicants.
The lack of recruitment results. The staff at the WorkForce Center was real nice but we just didn't get much interest from the job seekers at the WorkForce Center.
We use to work with Sue Wold. She was only six miles away. She retired and we don't seem to get very good results since she left. I think we have been assigned to Rochester and Red Wing. That is out of our area.

WSA 4 – Duluth

Anybody, most anybody that has come in from the state doesn't have the qualifications we are looking for or they really don't want to work.

WSA 6 – Southwest

It was a waste of time. I didn't get any applicants.
They are experts at sending us unqualified labor applicants. Basically they send us people that are in transition that nobody else seems to want. If they want to help employers they need to focus on middle level and senior level positions. That is where we need the help.
They usually go there on their own.

WSA 8 – Southeast

Not getting results. I have better luck using Craig's List. I followed the recommendations made by the WorkForce center representative but still didn't get any views or results.

WSA 14 – Dakota-Scott

Concerning the initial visit I am very dissatisfied with the services. The representative didn't seem that concerned with my issue and never followed up with us. I made several attempts via email and the representative never got back to me.

WSA 15 – Ramsey Co.

The help from the WorkForce Center started off strong but eventually I was pretty much on my own.

B12. What are the reasons why you would refer? (of a Business Service Representative)

WSA 1 – Northwest MN

For training resources, especially for smaller businesses.
He was very good. He explains things to me and gave me pointers on how to increase my business. He is very resourceful.
If somebody were to ask me.
It is a great service.
It is very difficult in rural Minnesota to find people having the skill set to meet your hiring needs. The WorkForce Center representative was incredibly valuable in helping me write my job announcements to attract the people that have the skills I needed.
Just based on my personal experience.
Just if they had questions about employment related laws and issues the WorkForce Center representative is a great resource.
Probably the response we have been getting from them. The website is easy to access.
That they would have a labor force to draw from.
The representatives I have worked with are all very friendly and very helpful and listen to our needs.
The service we got is what we were looking for.
The site seems to have a lot of job seekers but for one reason or another the applicants didn't match our needs.
They are the biggest source for what we need.
Very knowledgeable, very quick to the point and answered all of our questions regarding are needs.

WSA 2 – Rural MN CEP

A good source of information.
Because in today's labor market you need to be using all the resources that are available to you and MinnesotaWorks seems to have a pulse on those job seekers that are actively seeking verses those that are passive.
Because of my experience with them.
Because they show interest in helping the business meet its needs and it is a free service.
Easy to use.
For the services.
Great resources, excellent staff. I have no qualms about referring any of my businesses to DEED or WorkForce Center staff for services.
He just did a good job. It is not his fault that people don't apply. I think we both know that most of the people using your site are on welfare or getting unemployment benefits.
He was kind and quick with his responses. He was not pushy.
He was very professional and followed up right away and if there was any concern he had quality responses.
I am pleased with the way they handles things. I work with Linda.
I don't know. He was a great guy. I appreciated him stopping in.
I felt that the representative was very helpful in writing job descriptions and very pleasant to work with.
I guess the access to the number of people.
I guess the support I received in posting the position and using key words.
I have used the service myself and I think you have a good quantity of jobs and the exposure is good.
I just think it is a nice group of customer service representatives to work with and the website is user friendly and self-explanatory and there is staff help available if you need it.
I like the way they have worked with us and provided services in support of what we do.
I think it is a good resource in the area.
I think it is a good way to get the word out. We are a small business and it costs a lot to run an ad in the newspaper so we like that this service is no cost to us.
I think that they offer a lot of great services and help in getting the word out there.
I think the testing is a good way to determine the qualifications of the applicants and the WorkForce Center is a good resource.
I think they do a good of matching businesses with qualified workers.
I thought the people were very friendly and very nice. They seemed to have a passion to connect people to the opportunities that are available.
If they need help in hiring.
It gets results. Everybody uses it and as I said before it is free.
It is a really good site for job seekers to use. The expertise of staff and high caliber services that they provide.
It is easy to post jobs and we had some success in using it. We are getting some applicants.
It is efficient and provided for our needs.
It is free to post a job.
It is one of the resources we use and it is free so why not.
It was easier to do than I expected it would be. Everyone was very helpful. We just didn't get a response to our posting.
It was helpful for what we needed.
It works, easy to use, good people.
It would seem like it would be the place to go for people looking for a job. I know when I first came to town it is what I used.
Just because it is a good service and it was a pleasant experience meeting with the WorkForce Representative and they are all more than willing to help out.
Just because of the response I got from the employees. They were helpful and easy to work with.
Just the availability.
She has many programs to work with and could find the right program to meet the business’s needs.
She knows what she is talking about. She has experience working with other businesses in the area.
The cost.
The ease of posting, the ease of recruiting and the number of people you reach.
The number of resumes on the site.
The potentialof availability of applicants and it cast a wide net for recruiting.
The service has potential.
The service is timely and they are interested in placing people in jobs.
The staff was very helpful in responding to my questions about ideas on how to attract more employees.
They are responsive, know the job market, know the demographics and very helpful.
They are very responsive to my needs.
They were professional and easy to work with. They took time to answer our questions and toured our business. They have resources that are useful including a pool of applicants. They didn't just say here is a hundred applicants they took the time to send people our way that met our needs.
Useful information and gives you another recruiting option.
Well, I like that I go can through the resumes and match them to the job that I have open. You can also talk with the WorkForce Center representative if you need assistance. The staff there was very helpful.
Well, I was very happy with the results. I only had the one person apply but I hired him and he is working out well. It is tough finding people in my industry and we found someone so I am happy with that.
Well, number one they are a local business in town and we are in town. We are in a county with fairly high unemployment rate and local jobs seekers go there for services and we look for local people to meet our hiring needs.
You have the highest potential for filling our vacancy. I am very satisfied with the services with a capital “V" and totally pleased with working with the staff with a capital "T".

WSA 3 – Northeast MN

Again, we have used it before with some success. It is local and convenient to use. We appreciate your resources and being here.
Because it is a resource that is available to employers and is helpful and provided us with good information.
Because of the positive experience that I had.
Because of the relationships with WorkForce center Representatives and Veterans staff.
Ease of use, free to use and they have a lot of resources available.
Ease of use.
Here again, you have a large database of people looking for a job. It is a matter of if people want the job.
I like the fact that I could ask questions regarding how to write a job d and get information regarding wages.
I think A. you have a really good website. B. A lot of people know about your website and C you have really great staff. .
I think it is helpful for people who take the initiative to post a job on the website to get a higher quality of applicant.
It is a good program to help get the word out. I have referred someone to it.
It is another source, another avenue to get assistance.
It is another source, another avenue to get assistance.
It is just very convenient.
It is supposed to be an outlet for businesses needing employees. I like that it is available to people that are out of work and other people as well.
It was just a lot of information she presented to bring awareness of the laws and regulations. She took the time to answer my questions and provided additional website resources for me to check out.
It would depend on the type of job they are trying to fill.
Just for the ease of use and visibility in the workforce.
Just to utilize all of the resources that are available for internal growth and external job opportunities.
Number one, cost! It is free. Number two, we have had a lot of success with it and a quick response to our postings. I like that you can do online screening. It is very efficient. A lot of people are online.
The staff at all of the WorkForce Centers I have had contact with are extremely polite and very helpful and always respond to my emails in a timely manner.
The Willmar office does a very good job at getting back to you.
They are good at what they do. The staff has a very professional approach to problem solving. I feel the office in Central Minnesota that consist of Litchfield, Hutchinson and Monticello do a good job of working with each other and communicating.
We were successful in using it.

WSA 4 – Duluth

Additional resources.
Easy Access.
I always have good results using MinnesotaWorks.net and working with the WorkForce Center.
I guess just to help others if they were in the situation as us.
I just think they are very easy to work with and want to help you with your hiring needs.
I think it is a great opportunity, another access for finding people.
I would say the results and ease of use. The results are almost guaranteed.
It is a great source for networking with others and getting the word out about the jobs that you have open.
Just to get it out there for everyone to see.
The partnerships that we have with the WorkForce Centers and staff. We really appreciate them.
There aren't too many options.
Works well and it is free.

WSA 5 – Central MN

A couple of things. Number on is that it is a free resource. Number two is that they have a handle on local and regional employment and number three is that they are a verifiable resource.
A couple of things. Number on is that it is a free resource. Number two is that they have a handle on local and regional employment and number three is that they are a verifiable resource.
Because I do recruiting for programs and it helps me in my recruitment efforts and helps others as well.
Because they are very knowledgeable of the workforce training and what it takes to get people ready to enter the workforce.
Easy to use.
Easy to use. I like being able to search for resumes.
I guess for them to have another avenue to search for jobs.
I have been to the WorkForce Center before. It has been an overall pleasant experience.
I think you have the opportunity to reach out to a larger audience of job seekers.
I would say the reasons are because I can search for resumes and can go in and refresh my jobs. Those are the two biggest reasons.
If it came up in a conversation or through networking.
It is easy to use, staff are helpful and it is a free site. We are a nonprofit and free is important to us.
It is nice to know for a business like mine, especially a small business that there is somebody out there to help them.
Just that it is a resource out there for small businesses.
Just to make sure other businesses are aware of the services available from DEED.
Lots of resources
Professionalism of staff and the quality of programs and resources.
Satisfaction.
That it is very user friendly and great way to supplement recruiting.
The representative has been amazing. I contacted Jen regarding some issue s we were having with youth workers and she addressed the concern immediately.
The response to my calls and emails to staff has been very good.
There are always willing to help.
There are always willing to help.
They are so helpful and knowledgeable.
They are very responsive to our needs and try new things. For example they post our jobs to Facebook in an effort to attract younger job seekers and they hosted an onsite Job Fair with nine businesses from the same industry unfortunately not one applicant applied. The effort is there but the results are not. In our industry it is just very tough to recruit nurses. We have three hospitals within a thirty mile radius and most nurses would prefer working at a hospital compared to a long term care facility.
They have vast knowledge of what is going on out there and can direct you to the opportunities that are available.
They were very helpful. For the position we were looking for it requires a special boilers license and that is very hard to find.
Very, very, good customer service. All of the staff have been delightful to work with. Not a bad one in the bunch. I have work with staff in St. Cloud, Willmar, Mankato, Monticello, Marshall and other locations. We are licensed in 60 counties in Minnesota. Staff have been very helpful at putting information out about our needs and working with us on Job Fairs.
We got the applicants we needed right away.
We had good results.
Well obviously someone from the WorkForce Center would know how to recruit or point you in the right direction about recruiting.

WSA 6 – Southwest MN

Another tool with no charge to us.
As a resource here in Rochester and overall it met our needs.
Because I think they are a great asset and can help you fit people to match your job.
Because it is a good organization.
Because out here in the rural area it has been good bank for us. We post all of our jobs through your site and have been successful in filling our positions without using another tool or resource. In fact our most recent hire is moving out here from the inner city.
Because they have a huge applicant pool to select from and have the time to know the skills and qualifications of the job seekers.
Communications. They always get back to me quickly.
I think it is a valuable service. It just hasn't work well in our case.
In this job market it is very tough to find people. It is nice to have a place to go that can help.
It is a resource that could be helpful.
It is another source of opportunity.
Julie was very helpful - very through. She even brought up things we hadn't thought of that was very helpful.
Resources.
Satisfaction.
She was very helpful. If she didn't have an answer to our question, she found the answer and got back to us right away.
So that people know what resources are available to help with their hiring needs.
The lady was really nice and it was easy to use. We just didn't get much of a response.
They are easy to work with. I work with Ladeen and she is very helpful.
They have a vast amount of information vast is available. Denise is always very friendly and cordial. She is very personable. She always gets back to me if I have questions. I have gleaned a lot of information from the seminars I have attended. There is another one coming up and we need to wait for someone to come back from vacation before we decide who is attending.
To help someone else out.
To reach an untapped pool of talent.
Well you know Denise, she is so easy to work with. It is a free service and you have an abundance of resources.
Well, the local representatives have comprehensive knowledge of the local workforce and resources that are available and they are good at problem solving recruitment needs. Julie is awesome, awesome to work with as well as other DEED staff like Luke Greiner and Lisa Hughes. I know I can contact them and they will have the answers for me or point me in the right direction. The services are great. They are a lot of different resources to businesses.
Whether it would be a business or job seeker we always would refer them to the WorkForce Center because they have a lot of resources.

WSA 7 – South Central MN