Dear Guest,
Welcome to your Serviced Lets apartment, at **INSERT ADDRESS HERE**. We hope you had a comfortable journey to your luxury home away from home.
This welcome pack contains all the information we think you’ll require for a relaxing and memorable stay, however if there is anything further your need please call our designated 24 hour guest line on 01242 582201. Our Customer Support Team are standing by ready to ensure that your stay with us is completely stress free and enjoyable.
We have broken down the information in this guide into six simple to navigate sections.
1) Making Yourself At Home
From logging into Wi-Fi to using the appliances, here we have gathered the essentials in one place.
2) Apartment Information
Here is where you can find out everything from how to obtain clean towels to where to put your rubbish.
3) Local Area
Look here to find the local gym, local shop, the number for a taxi and your nearest train station.
4) Entertainment Guide
From cocktails to clubbing look here for tips on where to eat, drink and dance the night away.
5) Terms & Conditions
Included is a full set of our house rules for your reference.
6) Manuals
Here we have collected key information for operating the appliances and gadgets
Enjoy your stay!
Making Yourself At Home
** ADD ADRESS NAME HERE** is a luxury gated complex with no public access. The development is covered by 24hr CCTV and security guard patrols, for your peace of mind.
Please note that the compound is a quite zone so please keep noise to a minimum after 10pm and strictly no parties.
Parking
There is one parking space per apartment. Please note that many of the allocated bays are reserved for residents living within the complex. Please respect the neighbours and park in one of the two locations specified on the ‘Accessing **ADD DETAILS**’ document you will have already received.
WiFi Codes
For your convenience, we have several connection points throughout the building, feel free to connect to whichever device offers you the best service. Please do not move the routers from their current location or unplug them, we have placed them where they offer the best signal.
User name:**ADD DETAILS**
Password:
**ADD DETAILS** / User name:
**ADD DETAILS**
Password:
**ADD DETAILS**
User name:
**ADD DETAILS**
Password:
**ADD DETAILS** / User name:
**ADD DETAILS**
Password:
**ADD DETAILS**
Smart TV
The smart television comes with all the terrestrial channels and is internet enabled and ready to use so you can log on to your Netflix, or other entertainment, account.
Simply turn on and select the globe button half way down on the left-hand side to navigate through the choices. Detailed instructions on how to use the TV and change which wifi device it is connected to, are included in the TV quick start guide in your yellow in-house manual.
Appliances and Sundries
There is a built-in washer dryer and fridge freezer in the kitchen.
The cooker has a built-in grill, and there is a separate induction hob. Please use the extractor fan when cooking to keep your living space free of steam and smells.
A kettle, toaster and microwave are also provided for your convenience.
Instructions on how to use the microwave are included at the back of your yellow in-house manual.
We have provided you with tea, coffee and sugar, salt and pepper, as well as washing up liquid, washing implements, a spray cleaner, and washing tablets for use during your stay.
Breakages
If anything gets broken or doesn’t work please do leave us a note so that we can get it repaired or replaced before the next guest arrive, or call our 24 hour guest helpline on 01242 582201.
Heaters
You will find an electric wall heater in each of the rooms. These are turned on by a main switch on the wall next to each heater and the temperature is controlled by a thermostatic dial on the right-hand side of the appliance.
The bathroom towel rail switches are located on the outside of the wall where the towel rail is situated.
Please ensure you turn off the heaters via the main wall switches at the end of your stay.
Hot Water
The hot water system runs off the boiler in the cupboard in the hallway. The timer is already preset and should keep you supplied with lots of hot water. However, if you find you need more hot water please use the boost button in the boiler cupboard in the hallway, see detailed instructions on
how to use the hot water thermostat included at the back of your in-house manual.
The boiler has a white, water tank on top. We will keep this toped up regularly, but should you find the water level has dropped outside the parameters displayed on the gauge simply top up the tank with tap water.
Fuse Box & Water
Should the electricity cut out, the fuse box is located in the hallway cupboard. Should the problem persist contact the guest helpline on 01242 582201.
If you have a water leak the stopcock is located in the cupboard with the boiler.
Apartment Information
Business Services
If you wish to use email and internet via your laptop, there is free WiFi connection available. The WiFi codes are printed on the previous page ‘Making Yourself At Home’.
Cleaning and Linen
If you are staying longer than 7 days, Housekeeping will clean your apartment, change towels and bed linen once a week. Extra linen or a daily housekeeping service can be provided at an additional cost, please call our guest line on 01242 582201 between 8.30am-6.00pm to arrange.
Baby Facilities
A travel cot and high chair can be provided upon request. Please contact our guest line on 01242 582201 to enquire about availability.
Extra Guests
Your apartment will be made up according to the number of guests on your booking. If you wish to add more guests after you’ve booked please contact the guest line on 01242 582201 between 8.30am-6.00pm to check apartment suitability and availability.
Refuse
Your apartment is supplied with small kitchen bin liners and large refuse sacks to use throughout your stay.
Please could you place full sacks in the large refuse bins outside the block. Walk out of the block and **ADD DETAILS**
We would really appreciate it if you could put all rubbish bags in these outside bins at the end of your stay.
Smoking
We have a strict no smoking policy in the apartments, throughout the building and central decked communal area to the back of the ground floor corridor.
If you wish to smoke there is a smoking box at the bottom of the entrance ramp to the right-hand side of the building as you exit the front door.
Departure
We would be grateful if you could vacate the apartment by 10am on the day of your departure.
When you leave please could you put the door key and main gate fob in the apartment lock box being sure to scramble the number code.
If the keys or fob are not returned unfortunately there will be a charge of £50 to replace them
Extending your stay
If you would like to extend your stay please call our guest line on 01242 582201 to check apartment availability.
How to provide feedback
We really value your feedback - it is at the core of our business and helps us offer our guests a unique service that fulfils their requirements.
Our dedicated guest line is here to serve your needs so please contact them with any comments or requirements at any time during your stay on 01242 582201.
We will send you a link after your visit to ask for your feedback and would really appreciate your time in telling us about your stay.
Repeat Bookings and Discounts
For repeat bookings and discounts please contact our guest line on 01242 582201 to discuss your requirements.
Local Area
From Milk to Moet
**ADD MAP HERE**
Superstore
**ADD DETAILS**
Express
**ADD DETAILS**
Birmingham City Centre - **CHANGE TO LOCAL TOWN**
Birmingham City Centre has become a major shopping destination. A wealth of shopping opportunities are on offer in locations such as Grand Central, The Bullring and The Mailbox. The City Centre can be reached by public transport, taxi (see Transport section below) or a walk of just over a mile by the shortest route (via Newhall Street – see map below).
**ADD MAP OF CITY HERE**
Entertainment
The Jewellery Quarter has a long tradition of quality food and drink establishments within Birmingham’s City Centre. Listed here are a sample but feel free to explore or do your own research!
Public Houses
Whilst Broad Street is easily within walking distance, the pubs in this area offer a relaxed and very different atmosphere to other areas within **ADD DETAILS**. Here’s a small selection.
**ADD DETAILS OF PUBS AND OTHER ACTIVITIES IN THE SURROUNDING AREA**
Restaurants
**ADD RESTAURANT DETAILS, INCLUDE TRIP ADVISOR RATING AND WHAT KIND OF FOOD THEY SERVE**
Culture & Local Attractions
**ADD NAMES OF LOCAL ATTRACTIONS** are all within easy reach by taxi, public transport or even walking. Attractions include:
**ADD DETAILS** / **ADD DETAILS****ADD DETAILS** / **ADD DETAILS**
**ADD DETAILS** / **ADD DETAILS**
**ADD DETAILS** / **ADD DETAILS**
**ADD DETAILS** / **ADD DETAILS**
**ADD DETAILS** / **ADD DETAILS**
**ADD DETAILS** / **ADD DETAILS**
Nightclubs
In addition to all the nightlife in and around **ADD LOCATION**, the **ADD SPECIFIC SPOT** boasts some select spots. These are only a selection.
**ADD DETAILS**
Transport
Taxis
**ADD LOCATION** is well served by **ADD DETAILS – UBER/TAXIS/BUSES/TRAINS ETC**. In addition, the following are local:
**ADD DETAILS**
Train
**ADD DETAILS to nearest train stations**
**ADD DETAILS** / **ADD DETAILS****ADD DETAILS** / **ADD DETAILS**
Airports
**ADD DETAILS** is located next to the **ADD DETAILS**. **ADD LOCATION**
can be reached by train (**ADD DETAILS** – see above), taxi or car (**ADD DETAILS** is the shortest route). Telephone number: 0871 222 0072.
**ADD DETAILS**
Useful telephone numbers
Emergency Services – **ADD DETAILS** Birmingham City Hospital – **ADD DETAILS**
Birmingham Children’s Hospital – **ADD DETAILS**
Late night Pharmacies
**ADD DETAILS** / **ADD DETAILS****ADD DETAILS** / **ADD DETAILS**
Terms & Conditions
For your reference, we have included a full copy of the house rules you agreed to at time of booking. If you have any queries please call our 24 hour guest helpline on 01242 582201.
Manuals
We have included a full set of appliance manuals for your convenience in the yellow in-house manual found in your apartment.
HOUSE RULES
Thank you for booking your stay with ServicedLets. To ensure that all of our guests, our neighbours and future guests have the best possible experience, we have a few simple house rules.
No smoking in the apartment
All of our properties are Non-smoking. As a kind measure to future guests, if you do smoke, please ensure you do so outside and then dispose of the cigarette butt thoughtfully.
Please be mindful of your noise
We don't expect our guests to be silent, however, as a lot of our apartments are in blocks of apartments, sound can travel a long way,
so please be mindful of your noise level and respectful to others around you, particularly in the evening.
No Parties
OK, so in this case we are party poopers! Out of respect to our guests and neighbours, our properties are not available to hold parties and we will not tolerate them. If you wish to hold a party, we politely advise you to go somewhere else.
No Pets
We’re huge pet lovers at ServicedLets, however we recognise and respect that some people are not or could be allergic to them, so we kindly ask you to refrain from bringing your beloved pets into any of our properties.
No Illegal activities
Whether it is providing a 'personal' service, or selling illegal substances, we do not tolerate any illegal activity, and will prosecute if this is ignored. If we suspect this is happening at any time during your stay we will ask you to leave the premises immediately, there will be no refund and we will make an admin charge.
Treat our team with respect
We hope you share our belief that everyone has the right to be treated with respect and our ServicedLets team are no exception. They're passionate about ensuring you have a safe and enjoyable stay. However, any abuse of our delightful team and you'll be asked to leave.
Please leave the place tidy
We want every guest to experience that wonderful clean feeling when they walk into a ServicedLets property, which is why we kindly ask that you leave the property in a reasonably tidy condition when you depart. Don’t worry, we don’t
expect you to do the dusting, just please avoid leaving spillages on the carpet, or beer splattered on the walls, make sure the furniture is left where you found it and please do the washing up before you go. Thank you.