Reporting to Team Manager – Campus Operations
Base: Various College Sites
Hours 37 hours per week, 52 weeks per year– Fixed term for 12-months
Contract Type Support
Holidays 20 per year subject to service increases
Salary APT&C Fixed Point 11£15,873
Job Purpose
To provide day to day services as directed by the Team Manager covering campus operations, car parking and security, facilitating the general operation of the College.
Key Responsibilities
Campus Operations
- To support the Campus Operations team with the management and inventory of resources within storage areas and classrooms
- Carry out routine equipmentchecks for College and Event resources as directed, working with external Events staff to ensure that resources are handled carefully and limiting potential for damage.
- Deploying furniture and equipment to and from storage, erecting, positioning and dismantling as required for locations or events.
- Preparing rooms for private lettings or events as required.
- Working flexibly with the Team to ensure the service standards of the department are met or exceeded.
- Taking deliveries on behalf of the department and other parts of the College and ensuring onward delivery within the College to designated location/person. Dispatching goods and materials as required.
- Emptying external litter bins and assisting with recycling arrangements as required.
- Reporting repairs and maintenance work required.
- Undertaking minor first line repairs and maintenance within the scope of the operative.
- Carrying out damage limitation actions in the case of emergency incidents.
- Opening and securing the premises on an agreed shift/rota basis.
- Setting and resetting of alarm systems.
- Engaging with learners, staff and visitors to ensure College policies are adhered to.
- Resolving enquiries from visitors and contractors and ensuring visits are recorded.
- Acting as part of the fire evacuation team and emergency response teams.
- Out of hours on-call duties (as required).
- Staffing car park barriers to check visitors, contractors, staff and learners on arrival and ensuring they are booked in at reception to support the college safeguarding policy.
- Managing car parking spaces as directed by Team Manager.
- Monitor car parks regularly to ensure car parking rules are being obeyed and managing any car parking issues and rules, sending electronic e-mails and issuing the relevant notices to offenders and recording appropriately.
- Dealing with requests for pool cars and minibuses.
- Carry out quality checks on pool cars and minibuses.
- Support event customer parking as required to include evenings and weekends.
- To provide a professional customer service to both internal and external customers.
- To ensure that quality standards are set, monitored and reviewed within the section.
- To demonstrate flexibility in responding to changing demands,across sites, in personal, sectional or the College’s workload.
- To undertake risk assessments for any new activity and to ensure risk assessment checks are carried out for any ongoing activity.
- Whilst on duty maintaining a presentable appearance, including the wearing of College standard clothing as issued including PPE and the use of communication equipment supplied.
- To drive a college vehicle when required.
- Ensure effective communication with the team and campus operations.
- To take responsibility for ones own professional development and continually update as necessary.
- To comply with Equal Opportunities policies and to assist in the development of Equal Opportunities.
- To comply with all Health & Safety, Child Protection & Safeguarding, Risk Management policy and legislation in the performance of the duties of the post.
- To take reasonable care of your own health, safety and welfare and that of any other person who may be affected by your actions or omissions whilst at work. You are also required to co-operate with the College to enable it to fulfil its legal obligations. Appropriate information, instruction, training and supervision will be provided to enable you to perform your duties in a manner that is deemed safe and without risk to health.
- To comply with all aspects of the Data Protection Act.
- To adhere to the College’s Computer Network Acceptable Use Policy.
- To carry out any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the job.
- Abide by all College policies, procedures and processes ensuring legal compliance to the College
- Be committed to working in a cohesive, supportive, and forward thinking team of colleagues, which shares an ambitious vision to secure an outstanding status for the College.
Competencies
Essentials
- Experience of working in a similar role
- Customer friendly with excellent customer service skills
- Ability to communicate effectively to College staff, visitors and Contractors
- Organisational skills
- Ability to use initiative and be flexible
- Ability to work calmly under pressure
- Enthusiasm
- Team player
- Accuracy and attention to detail
- Understanding of the need for maintaining confidentiality
- IT skills
Knowledge
Essentials
- Awareness of the importance of providing a customer orientated provision
- Associated H&S
- Understanding of Safeguarding
- Knowledge of Further Education
- Administration procedures
- Knowledge of IT
Qualifications
Essentials
- Level 2 Englishor willing to work towards
- Level 2 Mathsor willing to work towards
- NVQ L2 Customer Service or willing to work towards
- First Aid or willing to work towards
- Full Driving Licence (must be at least 21 to meet college insurance requirements)
- Relevant trade qualification
- Health and Safety qualification
- SIA Security
PRINT NAME (IN CAPITALS): SC Name 1
SIGNATURE:SC Signature 3 DATE:SC Date 3