Training Matters in Pursuit of Excellence

Doc Title / Cleaning Standards Policy and Assessments
Doc Type / HR / Doc No / HR-TRG-004
Doc Sub-Type / Policy / Version No / V 1
Doc Owner and appt / Wallace Mahaffy - Training Officer / Release Date / 01DEC15
Doc Approver and appt / Page no / 1

General

In pursuit of best in class service delivery, Robinson Services recognises our primaryassets to be our employees. The Company is committed to delivering excellence in service to all clients and believes that the standards set by our Cleaning Operatives (CO’s) in all areas of the business have direct reflection on both the employee and hence the good name of the business. Robinson Services will at all times surpass the expectations of the client and so must ensure that the workforce is tried, tested and maintained to high standards at all levels. In order to achieve excellence it is noted that all CO’s must have a steady assessment process to success that is clear, defined and tracked.

The Robinson Services Training ethos

“Training Matters in pursuit of excellence”

Note: ethos - the characteristic spirit of a culture, era, or community as manifested in its attitudes and aspirations.

The Company CO assessment programme encompasses the below:

Stage 1 and Stage 2 Induction training ( as per the Induction Policy)
Powder Pink Assessment ( assessed after 3 months)
Rose Pink Assessment ( assessed after 6 months)
Hot Pink Assessment ( assessed after 9 months)

Aim

CO activities on site are fundamental to the business aims and crucial to contract delivery and client satisfaction. Based on the theory, perception is reality, it is therefore of paramount importance that all cleaning activities are monitored, and assessed where necessary. The CO assessment programme will set and define the standards to be achieved by our operators in a time sensitive way. After initial induction the pathway is then set, monitored and assessed in sequence where necessary. The assessments are to be conducted in line with audit.

Roles

The TrgOffrwill:

Oversee and implement the assessment system

Maintain the training database

Maintain training records cards

Liaise with Area Supervisors to ensure training delivery is suitable

Ensure that all training complies with Company and awarding body standards

Seek to further develop the CO training function of the organisation

Promote the CO assessment programme at all levels

Area Supervisors/ Line Managerswill:

Understand the training ethos “ Training Matters in pursuit of excellence”

Deliver Induction training to all employees

Deliver training as necessary to all employees

Assess all CO’s on a regular basis

Maintain the site training record cards

Laisse with TrgOffr on a regular basis to ensure that the Training Matrix is updated

Promote the CO assessment programme at all levels

Employees will:

Understand the training ethos “ Training Matters in pursuit of excellence”

Conduct training effectively in a positive manner

Understand the CO assessment system and strive to achieve the top standards

Maintain cleaning standards to the award received at all times

Assessmentprocess

The purpose of this section is to describe the information flow process between the LM’s and the TrgOffr. The training matrix produced by the TrgOffr is the only official document to be used to identify training delivered to date.

Training return for all sites to be sent from Managers to Trg Off by email by the first Monday of each month. Nil returns are also required.

All CO names the matrix will have the 3 awards columns. All LM’s must ensure that the matrix is updated to reflect which CO achieved which award and on what date. An email will suffice if the relevant information is included.

Technical data per award level

Assess Level / Assess time frame / Criteria ( site applicable) / Units
Powder Pink / 3 months in post / Chemical competence
Safe assembly of equipment
Safe storage of equipment and materials
Preparation and care of cleaning materials
On site demonstration of competence / COSHH
Risk Assessment
Safety Data Sheets
Warning Signs
Measuring solutions
Mop and bucket
Suction equipment
Site spec equipment
Hygiene
Storage area/ cupboard
Labelling
Safety
PPE
Signs
Mops
Buckets
Cloths and pads
Transporting unit
Inspection of all cleaning activities to a satisfactory level
Rose Pink / 6 months in post / All of the above and in addition
Manual brush sweeping
Damp mopping
Emptying and cleaning of general waste bins
Dusting and damp wiping of surfaces
Work surfaces
Sinks
Auto Scrubber/ dryer (battery or mains)
On site demonstration of competence / PPE
Warning signs
Sweeping
Dustpan and hand brush
Scraper
Refuse bag
PPE
Warning signs
Single bucket system
Cleaning agents
Measuring apparatus
Non-abrasive pads
PPE
Warning signs
Appropriate apparatus
Trolley
Refuse bags
Replacement bags
PPE
Warning signs
Hand buckets
Spray bottles
Cloths
Non-abrasive pads
Dusters
Cleaning agent
Measuring apparatus
PPE
Warning signs
Hand buckets
Spray bottles
Cloths
Non-abrasive pads
Dusters
Cleaning agent
Measuring apparatus
PPE
Warning signs
Hand buckets
Spray bottles
Cloths
Non-abrasive pads
Cleaning agent
Measuring apparatus
PPE
Warning signs
Hand bucket/ hose
Auto scrubber/ dryer
Circuit breaker
Brushes/ pads
Low foam cleaning agent
Measuring apparatus
Inspection of all cleaning activities to a satisfactory level
Hot Pink / 9 months in post / All of the above and in addition
Glass cleaning
Toilet facilities
Washroom facilities
Bodily fluids and sharps
Spay cleaning hard floors
Buffing hard floors
Stain removal
Cleaning of domestic appliances
On site demonstration of competence / PPE
Warning signs
Hand bucket/ spray bottle
Cloths
Scraper
Non-abrasive pads
Cleaning agent
Glass cleaner
Measuring apparatus
PPE
Warning signs
Hand bucket/ spray bottle
Cloths
Non-abrasive pads
Toilet brush
Cleaning agents
Measuring apparatus
Consumables
Refuse bag
PPE
Warning signs
Hand bucket/ spray bottle
Cloths
Non-abrasive pads
Cleaning agents
Measuring apparatus
Consumables
Refuse bag
PPE
Warning signs
Sharps box/ gripper
Dummy syringe
Tweezers
Clinical waste bags/ tags
Spillage kit
Cloths
Paper towels
Scraper
Floor mopping system
Appropriate cleaning/ sanitising agents
PPE
Warning signs
Rotary floor machine
Circuit breaker
Spray solution
Dust control
Cleaning agent
Measuring apparatus
PPE
Warning signs
Rotary floor machine
Circuit breaker
Dust control
PPE
Warning signs
Spray bottle
Hand bucket/ bowl
Cloths
White cloth/ tissue
Soft scrubbing brush
Spoon/ scraper
Water
Stain removal kit
Cleaning agent
Measuring apparatetus
PPE
Warning signs
Appropriate apparatus
Hand bucket/s
Cloths
Non-abrasive pads
Plastic scraper
Cleaning agent/ sanitiser
Measuring apparatus
Inspection of all cleaning activities to a satisfactory level